A very nice hotel in terms of comfort. Fast elevators, extremely comfortable beds, and pleasant surroundings. Having a Starbucks in the lobby is a wonderful plus. Location is superb in terms of convenience to the downtown attractions.

Watch out for the add-ons, though. Parking costs $26 a day, plus a tip for the valet, which is ridiculous. You can park yourself in a garage across the street for $14 a day, and for $12 a day if you're willing to walk one short block. Another gotcha is the $12.95 a day for internet access. I see no reason for that.

Staff was competent, but not especially friendly. That might be due to the very large group I was part of, but since I was not on a concierge floor, they seemed to have little time for questions, even when they were not busy.

Visited for a weekend city centre break whilst visiting colorado. The hotel is very well located for the city centre. We arrived on the light rail which stopped directly outside the hotel.

Reception: We arrived early and were allocated the room with no problems. Staff were welcoming. On check out, we had been charged for breakfast which was included within the room rate. This was quickly sorted.

Room: Small but fine. Clean with a typical fantastic Marriott King bed. Air con was too noisy to keep on whilst sleeping. Bathroom small but fine.

Breakfast: facility is desperate for a refurbishment, very old fashioned and dark. Servive fine, food fine but not up to the Marriott english breakfast standard.

Bar: Not very inviting, again needing a refurb. Happy hour drinks and snack were fine however, we ordered two glasses of sparkling wine which were flat.

Pool area: We went for a swim and was horrified by the state of the whole leisure facility. No staff anywhere. Changing rooms poor. Pool area terrible and not plesant to use. I have been in far more appealing local goverenment pools in USA and UK!

Overall our stay was dissapointing. This hotel let's down the Marriott name. I would agree with other reviews that this Marriott no longer deserves the high rates that it charges. It looks like no refurbishment programme has been actioned for many years. There are many large chain hotels in the vacinity that looked smarter than this hotel. if you can get a very cheap rate i would not say no but if you want a treat, take your hard earned money elsewhere!

"Absolutely" : all the staff there say the same phrass. I guess the management had read the reviews here and trying to improve.

My impressions:
(1) The location is great, a block from the 16th street pedestrian shopping mall. A lot of shops, restaurants there. Very convenient.
(2) The bell boy was super helpful. If the hotel management read this, they should give this guy a promotion. He approached me with a smile and proactively helped me. When he saw the front desk was busy, he went to the back office and got someone to check me in. On departure day, when I asked him the methods to go to the airport, he volunteerily mentioned that the PC in the lobby Starbuck area can be used to print boarding passes, and that the SuperShuttle comes to the hotel every 15 minutes to pick up people to the airport. I am very impressed. I think he got what it takes to make this a great hotel. To be honest, I seldom tip a bell boy, and this time I gave him $5 even I did not need him to carry the luggage. If I come back to his hotel, he is "absolutely" one of the top reasons.
(3) Front Desk. Here is the area that needs improvement. They acted like robotic and said the word "absolutely" blank faced. I do not feel some of them want to work at all. Better training or altitude adjustment are "absolutely" needed.
(4) Room: Comfortable, clean. I did not like the loud noise of the air conditioning. It was so loud that I had to turn it off so I can sleep. This is "absolutely" the first for me. I also wish they do not charge me $13 for internet per day, as I am an elite member. ouch!
(5) Room service was great! The food hot and nicely done!

This hotel has a lot of potential to be great! With some more improvement in selected areas, this Marriott will someday come on par with, or even better than other Marriott hotels.

ok i stayed here on the last night of my holiday as i thought id have a treat on my last night !
that was a shock !!
the car parking was very expensive and the information received when i booked on the phone was wrong !

for what i payed compared to the other hotels i stayed in this one was bad as i had a room on the conciege floor and it was tiny compared to the other hotels as was the bathroom.

the room was clean and tidy enough but as i said very very small and not worth the money.
also i had asked for a nice view of denver but ended up looking into an office building.

i would NOT stay here again, although it is a nice hotel and is 1 block from the 16th st mall.