I stayed here while attending a conference. The overall appearance of the hotel was fine and my room was relatively comfortable. However, the poor service would keep me from returning. After check in, I unpacked and went to the convention hall to register for my conference. A colleague called me later and said that he tried to contact my room, but was told I checked out. I did not worry overmuch, just thinking that the front desk looked at the wrong name or something. When I returned later, my room key did not work. I went to the front desk, and I had, in fact, been checked out! They quickly checked me back in and reactivated my keys. If this would have been the only mix up, I would not have been overly upset. Well, later that evening, I requested a wake up call for the next morning. The call never came. Luckily, I woke up early. I went on to my conference and returned late in the afternoon. My room had not been made up. I called the front desk, who claimed the hotel was booked, and that housekeeping would be up shortly. I left for some evening events, and returned around 11PM. Guess what? My room had not been made up. I went down to the front desk and spoke to the manager, who apologized profusely. Housekeeping was gone for the day, according to the mgr, and my room could not be made up until the next day. She personally brought me clean towels, at least, and promised me a wake up call. No call the next day, but I did get a knock on the door, which I did not appreciate right out of the shower. I guess it was their idea of a personal wake up call. On to the conference I went... late afternoon again and no room made up... I marched down to the front desk, and they called housekeeping while I was standing there. They did make up the room by the time I returned from dinner, at least. My family arrived the next day. They were delayed due to weather and very hungry. I called Room Service. They said it would be about an hour, which I said was fine, because that was about the time my family would arrive. Well, the food arrived 15 min later! So, my family had cold food... We checked out the next day to continue on with a family vacation. No adjustment to the bill, no "I'm sorry". I will not stay here again, if I can help it.