The good is that the rooms are nice, with a good shower and a comfortable bed. Very centrally located, with the slightly odd arrangement that the conference rooms are on the 2nd and 38th floors of the building opposite. It's not hugely inconvenient except if your meetings are split across the two and you have to shuttle back and forth between the two lift banks via the ground floor lobby.
The bad is two main areas, the F&B and the Internet. The restaurant is a bit of an afterthought and the food not of note, the breakfast buffet stops at 9:30am during the week which I found early. The selection is not particularly inspired and only passable in terms of range and taste. Lunch buffet is similarly disappointing but notably cheap at $11, although this is about its money in terms of value. Dinner is in line with the rest of the day's offerings.
The lobby bar is OK but a bit bright - I understand the constraints and needs of illumination in a main hotel lobby, but it reduces the atmosphere. On the positive, the drinks are a reasonably varied and interesting selection.
The Internet speed was poor throughout a six night stay. Oddly, halfway through it stopped offering a single "connect" button and instead started requiring last name, room number and email address, followed by an advertisement to pay more for faster internet. It also logs you out frequently and requires you to go through the whole connection rigmarole again, which is annoying.
I simply cannot understand, with the cost of Internet as low as it is anyway, why $200+ a night 4* hotels can't offer a decent internet experience. My experience with the standard Internet was so poor (Apple App Store timing out, images in web pages broken and requiring multiple page reloads, frequent VPN tunnel drops etc) that I had no confidence the more expensive option would be better. The enhanced service was $5 a night more, is it really worth annoying your guests for? I should not have to pay extra for an acceptable Internet connection, especially not in something called "grand."
In the odd category - where are we supposed to hang our towels? Ok, I can put my large towel on a hook in the shower (?!), where I can't use it from the sink unless I leave the shower doors open. If I want to hang a hand towel, there are just two hooks over the toilet - do I really want to use that? - all the way over the other side of the bathroom. Why? Hyatt must have a sizeable design staff to do the room layout, do they not use their own rooms?
- Official Description (provided by the hotel):
- The Four Diamond AAA award winning Grand Hyatt Denver is in the heart of the Mile High City's business district. Complete with a host of comforts, each spacious accommodation, one of the region's largest, features the Hyatt Grand Bed, free 24 hour fitness facility, indoor pool, room service around the clock, well-lit work stations and high-speed internet access. Reminiscent of the Colorado Rockies, a sandstone fireplace provides a warm welcome for arriving guests. ... more less
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- Also Known As:
- Grand Hyatt Denver Downtown Hotel Denver
- Hyatt Denver Downtown
- Denver Hyatt