This is the second time, and last time I will be staying at the Magnolia hotel in Denver. I was here on business two time in the last 6 months. The first time we spent 5 weeks with you, this time we spent 4 weeks with you.
The last time I was at the hotel, I was first place in room 110, this room should never be used, it is too close to street level with a bus, and a train driving by every 5 to 15 minutes. I was then moved to room 520, this room was much better, however the phone at the valet rang all night long, and the music made it impossible to sleep some nights. Then someone entered my room when I had a “Do Not Disturb” sign on the door. I was told it was so they could leave large bottles of soap, but I really could care less. You made me sign a waiver for loss of property then stay out of the room if the sign is up. I also had a problem with the food at breakfast, the potato’s looked like they were a month old.
The next time we came it looked like the same potato’s were used as the last time. Your hotel has mice, one that was running around in the bar and one co-worker stated several in her first floor room. I had a leak in the roof of my room and while you were quick to respond to the leak you left the job half done. Then when I stated that the roof in the bathroom was sagging you left it with a whole instead of actually patching it. Your waitress one night at happy hour was so drunk she was unable to hold herself up, leaning against the wall and slurring her words worse than the patrons. The cost of the hotel is outrageous, the government may think that they are getting a good deal, when actually you are taking advantage because I would have been just as happy staying several blocks away for half the price and the same quality. You vending machines took quarters several time, and there is no phone in there to call the front desk, so just out of frustration I said forget it and went back to my room. Your washer and dryers are a nice touch, but the quarter machine was not working one night (note no phone to call and let anyone know) and the dryers are a rip-off.
Tim at the concierge desk was nice, but not as pleasant at the last time I was in town. The other guy was helpful, but I never caught his name. Brian at happy hour was the best little kid and really knows how to make the guests happy and enjoy their stay. The doormen, while a nice touch need to remember to close the doors as fast as they open them, 10 degrees is cold, but for the most part if you needed something they were quick and pleasant and always greeted us as we walked in. The man in Harry’s bar was really nice, and quick to remember drinks for patrons he sees every night. The food from the bar is not good, and will never be recommended. Fix the elevators sometime, they may seem historic, but they need a lot of work.
I found that for the price of the hotel we really got ripped off. I think I will be staying at another hotel the next time.
- Also Known As:
- Denver Magnolia Hotel
- Official Description (provided by the hotel):
- This downtown Denver hotel features guestrooms and suites ideal for extended stay, corporate, and leisure travelers near many city attractions, restaurants, and entertainment venues. ... more less
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