The Magnolia has a last-minute weekend offer for their property, which I took advantage of to attend a sporting event. Being downtown is great, as the hotel is close to the 16th Street Mall.
The room quality is fantastic, and the room size is one of the largest I've seen. The last-minute value makes this a great property.
The hotel smells clean, and the atmosphere is very nice.
The front desk could have advised of the nightly fee to provide rollaways, which I requested due to the lack of a couch bed. Also, the breakfast area was quite busy due to the hotel's size, and stocking it seemed to be a challenge for the staff at times.
The hotel really came through for me when our car was broken into at the valet parking. I have a hunch it was left unlocked, and some vandals removed some items from the car and scattered other items around the vehicle. It was obvious that security was lacking in the off-property parking facility.
The Assistant Manager and valet visited my room to apologize and advise they would take care of me. I know that all valet facilities remove themselves from liability, and confirmed that on the valet ticket. I thought their visit was a simple gesture, but the valet later called up to ask what items were stolen so he could shop for replacements. It made us feel much better about our hotel selection, and we looked forward to the hotel reconciling their security problem.
The valet indicated this wasn't normal, but while checking out, I asked about security in the nearby parking garage. Staff at the desk said there had been a series of problems, so I felt slightly miffed about the difference in explanations.
I had to phone the hotel two weeks after my visit to check on the status of the item replacement. I tried to contact the Assistant Manager twice, and left a message, then resorted to calling the lead valet whom I dealt with. He said the approval was sitting in an office, and I explained that any efforts he had made thus far were negated by me having to call and follow up. In the end, they made it right by cutting me a check for the replacement value of the stolen items.
* cleanliness above average
* beds above average
* staff average (not all were professional)
* Internet not used
* air conditioning above average (fireplace a nice touch)
* price below average (thanks for the weekend deal)
* location above average (proximity to 16th Street Mall a huge plus)










