our stay at the Magnolia was eccelent. The room very clean and nice for a good rate. The locaton just perfect one block from the 16th with shops and restaurants. Yes you can hear the traffic but that's normal at a down town locaton. I will be back at the Magnolia.

I travel regularly on business and recently stayed at the Magnolia. Unfortunately I'm not inclined to stay there again. Too bad because the place has such potential to be a really great hotel, but they need to work out some problems.

On the positive side: The room was recently redone and it was very comfortable. Large, spacious, clean. It was a suite and came with a small fridge, microwave and sink. So it was definitely a "home away from home."

The concierge was great as were the doormen -- very helpful, friendly and courteous.

On the negative side:
1. Room service. Menu is very limited. Service was unprofessional. I ordered 3 meals during my stay. Each time either something was missing, or the order was wrong altogether (e.g., I ordered the roast chicken and got fried instead!).
2. No hotel guide in the room. I always want to see info on whether there is a business center or health club. No info on that. You are forced to inquire.
3. Poor follow-up on item I left behind: I left behind an expensive hair iron. I called the day after I got home and they said they'd check on it and call me back. Two days later -- no call. I called back again and discussed it with a new person. She said she'd have housekeeping search the room thoroughly and call me back. Two days later -- no call. I call back THIRD TIME! Nope, they couldn't find it. Sorry.
4. Street noise. The room I was in was very noisy with buses, trucks and trains all through the night. Not a restful night's sleep.

Having been to Denver several times now, I recommend the Grand Hyatt instead. They run their hotel much more professionally.

I stayed at the Magnolia for 2 nights of a 4 night stay in Denver (the last 2 nights of my stay, the Magnolia was sold out). I was in town for a conference at the convention center. The hotel has a good location for exploring LoDo---within walking distance of everything downtown had two offer. I had a king room--which was nicely furnished and included a very comfortable bed. The bathroom was stocked with high-end soaps, shampoos and conditioners (I was really impressed by the size of the hair products, 2.5 oz, which is huge compared to the tiny bottles you tend to find at hotels. The free wifi was reliable and fast. The fitness room was really nice--lots of space, complete set of free weights, and each free standing machine had its personal television you could adjust (great idea). I thought the free breakfast was fine and the free milk and cookies service was excellent. The next time I have to be in downtown Denver, business or leisure, I'm definitely staying at the Magnolia.

I reserved 5 dinner & room packages for my husbands birthday two months in advance. I should have realized immediately there would be problems base on my conversation with the reservationist, but everyone has a bad day. She was originally booking for the wrong day which I managed to catch and she didn't seem to grasp although only two adults per room, the party for dinner consisted of 10 people. At the Magnolia, the young people running every aspect of the hotel, think kindness will solve all the problems. They are very kind but make promises they do not deliver.

During the reservation process, the dinner seating was made for 7 pm at the Keg Steakhouse. Closer to the day, the group realized this wasn't going to work with updated plans so I called the restaurant directly to see if we could change our seating two weeks from the night. This is where I learned the dinner reservations were for five parties of 2 people and not a seating for 10 people. Blake at the Keg Steakhouse did what he could to accomodate us but we had to move up our reservations until 6 pm because he had multiple large parties due to prom. Unfortunately, one couple wasn't able to make dinner now. I called the Magnolia to explain their mistake; the first girl didn't understand what I was explaining so she transferred me to Nick the concierge. He too called the steakhouse and now reconfirmed what I had just done, changed our reservations. He also promised champagne and strawberries delivered to our room at 11 pm as an apologie. (They were never delivered.) Following, two nights before our stay, I called to confirm car service from the hotel to dinner, again, it is a good thing, because they never changed the time for service from the original reservations and were schedule at 6:45. Thankfully Ryan assured us we would be accomodated now at 5:30 and 5:45 since our party was so large, we had to travel in two groups. During our drive to the restaurant, I asked how to call for our return car. The young driver, very kindly, handed us a business card and said just call. However, he neglected to let us know car service ends at 10 pm. He was aware we were going across the street to Sing Sing to party. No one from the reservationist, front desk, to the valet service ever offered such information while they seemed to be aware of our plans, but they did make sure to always highlight what was included, like warm cookies, breakfast etc. We took three cabs back to the hotel at 11:30 pm.

During check in, a young valet saw us pull up and turned around to enter the hotel, only when my husband was pulling out did he wonder if we needed parking. I told him I was checking in, and he dismissed me. We later found out we parked in a garage not owned by the hotel and currently do not know how much we paid. We submitted a credit card to exit the garage. We were led to believe by the hotel desk it was $8 per entry/exit, so when the charge hits our card, hopefully we will have been charged only $ 8.

The hotel is clean, the sound proofing within the hotel very quiet, and the beds are comfortable and large; albeit the rooms very small. Bathroom adequate, but sink area small and tall people may not be able to shower well as the ceiling is very low.

The staff is very young including what seemed to be management, so based on my experience I can only assume they think the kindness will make the guests forget the hassle of their constant mistakes. However, in our case, this is why I booked the rooms, so the group could party hassle free to celebrate my husbands birthday, and have "everything incuded" since I was paying for everyone. My constant need to babysit the process was not what I expected and impacted my enjoyment. Not to mention, my annoyance at having to call a cab when I thought we had transportation. While I could care less that the strawberries and champagne weren't delivered, it was proof of another service promised not delivered upon.

For the money we spent, the time in the room, the hassle of dealing with everyone from reservations, front desk, conceige and valet, it definitely was not worth the money. The new Ritz Carlton was offering the same room rate but without dinner; I would stay at RC and pay more for their undeniable service than stay at the Magnolia.