To stay at an America's Best Value Inn, you make a reservation from a centralized reservation center. We could not find any contact information anywhere on the internet for the specific location where we would stay. The Denver location is advertised as being very close to the airport. The published rate for the room we wanted was $75. The representative on the phone confirmed that the location was near the Denver Airport and that the room would be $75. But before the reservation was finalized she said the room would actually be $85/night. I gave my credit card info to make the reservation for one night anyway, because we were getting in late to the airport and wanted something nearby. Later I received a confirmation e-mail and noticed there was some incorrect information about how many persons were in our party. I called directly to the hotel to clear it up (their number was provided in the e-mail). The person at the front desk said they had no record of our reservation. I called the reservation center and they claimed that their fax machine may have been down at the time, but they would resubmit our reservation to the Denver location. A few days later, I received my credit card statement, and saw that I had been charged for the night's stay. I called the reservation center to find out why. They said the Denver branch made the charge, call them. I called them, they had no record of the charge or our reservation. After a few more calls back and forth, I thought my reservation was set.
When we arrived in Denver, we rented our car and followed the directions to America's Best Value Inn, Denver. It ended up being about half an hour's drive from the airport (not my idea of close). We walked from our car past the broken water spigot (on full blast) to the lobby. The person at the front desk (whom I had spoken to during my several calls) said they had no reservation for us. I showed the clerk my printed confirmation e-mail and a copy of the credit card statement that showed the pre-existing charge. We refused to hand over our credit card for the check-in for fear that we would be charged again. After some reluctance, the front desk clerk photocopied our documents and let us check in without submitting our credit card. The room, the pool, the breakfast were OK. We had a lovely view of a back alley and graffiti-covered garage from our window. Anyway, a couple weeks later, when our next credit card bill arrived, we had been charged again for the one night stay. Apparently they had some record of our reservation since they had our credit card info from the call center. I had to spend hours on the phone (with the same front desk clerk) before they finally agreed to refund one of the charges.
The hotel is located on one of those ugly, modern strips with a couple of malls on the other side of the highway and a couple of office parks adjacent. On the up-side, for you foodies considering a stay here: though all of the other restaurants in the area seem to close after happy hour, America's Best Value is conveniently located next to a gourmet "Sonic" location. The potato crispers and charred burgers are easily the tastiest, greasiest food you'll find within an eight-block radius! The only food, in fact . . .
Stay away.