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“Excellent Even better when renovations complete!” 5 of 5 stars
Review of Sheraton Denver Downtown Hotel

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Sheraton Denver Downtown Hotel
4.0 of 5 Hotel   |   1550 Court Place, Denver, CO 80202 (Downtown)   |  
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Breakfast for 2 Included
Ranked #61 of 149 Hotels in Denver
GreenLeadersSilver level
london
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Excellent Even better when renovations complete!”
5 of 5 stars Reviewed October 9, 2008

Stayed here for one friday night.
Excellent service from desk staff very helpful and polite. Lobby looks beautiful and has free wifi unlike the rooms, which will charge for wifi. just like they sneaked in a charge for a third person staying.

Room was spacious and luxurious and provided for a very comfortable nights sleep.

gym is excellent modern equipment and good sauna. outdoor pool was nice but a little cold outside to enjoy fully.

try for a room to the front of the hotel for a better view as the back of the hotel was not that beautiful.

Prices are quite reasonable if you search around and book at the right time.

definitely recommended to friends.

  • Liked — overall package cost location luxury
  • Disliked — small charges wifi, bottled water in room!
  • Stayed October 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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1,594 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed October 8, 2008

Clean rooms and great staff. But I have 3 problems with the hotel....

1 - Charging $2.00 per call on a 800 number that was less than 5 minutes. WHO IN THE WORLD CHARGES for local and 800 numbers that are less than 30 minutes? This hotel does!

2 - Charging $11 per day for internet access. No free wireless nor wired internet service anywhere in the hotel. The business center also charges for internet service, unless it is less than a measly four minutes.

3 - No pressure at the shower - had to call and get it fixed. This should be tested by cleaning staff - do they not clean the tubs - if they do - do they not use the shower heads - if they do - do they not report problems - and let the customer find out - when they are "needing" to use it.

Overall, resturant in hotel was good, but the nickel and diming attitude is just old fashioned and unwanted. Sorry, but I was not impressed with the $4 bottle of water in my room either.

  • Liked — Close to Denver Convention Center
  • Disliked — Paying for Internet Service and 800 calls.
  • Stayed October 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen
Top Contributor
120 reviews 120 reviews
70 hotel reviews
Reviews in 70 cities Reviews in 70 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed October 6, 2008

I stayed and attended a conference at this centrally located hotel. There were announcements around the hotel saying that it is going to be renovated and certainly my room, although spacious and adequate for my four day stay, will benefit from this. The entrance,lobby and conference facilities are grand enough and all the staff here very helpful, the grandeur does fade as you go to the rooms. The room cleaning people didn't do a very good job even though I didn't give them much to do. My air conditioning was OK which was just as well because none of the methods of adjusting it had any effect. I was next to the ice machine which was rather noisy when used, as were all the room doors (why can't people consider others when closing their door)?. I did eat in the restaurant twice and although the food was OK, except for the steak, it was slow in arriving (even though there weren't many people in). This hotel is on 16th Street which apart from a free bus running regularly over its length, is pedestrianised. There are many places to eat along here and the ones I tried were good. The conference facilities were good, as was the food etc. that was provided for the attendees. All the other conference rooms (that were always busy) looked impressive as did their food. Good attention to detail here. I would attend a conference and stay here again, especially as my company was paying. The room rate I got was apparently good.

  • Liked — Spaciousness
  • Disliked — Noise from Ice machine and other guest doors
  • Stayed September 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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connecticut
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2008

We spent one night at the Denver Sheraton and were disappointed. These were our experiences. When we checked in we were assigned a room which smelled of smoke. Our second room was an improvement, but was still dank and musty and had a wonderful view of the air conditioning system. Though marginally better, this room left a lot to be desired. The carpet was very stained and dirty. The light bulb next to the bed was broken (not burned out, but shattered) and the poorly soundproofed room was located near the elevator. Conseqently, we heard the comings and goings of other guests throughout the night.

We do favor Starwood properties and generally select this chain if available. However, this hotel does not represent the chain well.

  • Liked — location
  • Disliked — extremely poor condition and maintenance of the hotel
  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 21, 2008

Decent hotel that as many reviewers pointed out could use some updates, the location is great to the mall. Free bus service is something every city should have, just step out the door and off you go!

  • Liked — locatioan
  • Disliked — age
  • Stayed August 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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San Juan, Puerto Rico
Top Contributor
89 reviews 89 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed September 14, 2008

Business trip, hotel selected by company. Very centrally located. This hotel is scheduled for a 70 million renovation and it really needs it to bring it up to Sheraton standards (rooms, hallway, someparts of the lobby, gym, etc). At least Sheraton is aware of this. Company rate was $160 a night, including tax.

  • Liked — Location
  • Stayed September 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston, ma
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 10, 2008

We stayed here for a conference for the third year in a row, first time as a Sheraton. (formerly Adams Mark). We were in the tower which is run down at best. Our room smelled like smoke. Apparently it recently became a non-smoking hotel so I'm guessing we got a former smoking room. The bed was ok but the pillows were horrible. The HVAC was noisy and hard to regulate. Our key cards worked half the time both in the elevator and in our room. All of this could be tolerated as it was a business trip and not a leisure vacation and we were busy. The rude treatment I received at check-in however was inexcusable, and I may say the same front desk treatment I received each year. The location is fabulous, right on the 16th Street Mall. I'd wait until they finish their renovation before staying here.

  • Liked — Location
  • Disliked — Room smelled like smoke and was run down.
  • Stayed September 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Denver Downtown Hotel

Address: 1550 Court Place, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Denver
#14 Luxury Hotel in Denver
#49 Business Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Denver Downtown Hotel 4*
Number of rooms: 1231
Official Description (provided by the hotel):
The Sheraton Denver Downtown Hotel is centrally located in Denver's financial and business districts, surrounded by fantastic shopping, microbreweries, restaurants, and other activities. ... more   less 
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Also Known As:
Sheraton Denver
Adams Mark Denver
Adamsmark Denver
Denver Sheraton

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