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“Great stay for the price!” 4 of 5 stars
Review of Quality Inn Central Denver

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Quality Inn Central Denver
3.0 of 5 Hotel   |   200 W 48th Ave, Denver, CO 80216 (Formerly Plaza Hotel)   |  
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Ranked #69 of 149 Hotels in Denver
1 review
“Great stay for the price!”
4 of 5 stars Reviewed 3 days ago NEW via mobile

We enjoyed our stay. The beds were very comfortable, nice shower head with plenty of hot water, clean room that had plenty of space. Our room was very quiet for we weren't near the elevators. We had a great view of downtown and the mountains off in the distance on the 6th floor. Only thing I would recommend is that the outside windows be cleaned periodically. I liked how there is a mirror with a counter outside the bathroom so that one can use to finish getting ready, while the other one takes a shower. It's an older hotel but has been renovated. Not too impressed with the area its in for it took around 15 minutes to go to eat or to a Walmart/Target. Our A/C didn't ever get real cool even when we set it at the lowest it would go, and I seldom get hot, if ever, but fortunately the highs each day that we were there only got in the 60s so it was ok but would have preferred it to be a little cooler when getting ready and sleeping. If you will be traveling when the weather is in the 80s, I would recommend you bring a fan. Overall our stay was pleasant and would stay there again if I planned on staying in Denver. The mountains are off in the distance, so if you want to have more scenic views, I would recommend you stay in another Quality Inn, simply because their beds are very comfortable at every one i have stayed at and that is one of the most important things I look for when staying in a hotel.

Stayed April 2015, traveled with family
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451 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Missouri City, Missouri, United States
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked for the shuttle to take us to coors field. We drove 10 hours and arrived at 4:45pm only to find that the 5:00 shuttle was booked and we had to wait till 6:00 which was only 10 minutes before the game started. If we had known in advance we needed to book the shuttle we would have but we weren't told that on the phone. Pick up was great though! We stayed on the ninth floor and were given a room by the elevator so it was loud with people outside the door. The beds were great but the cleanliness and upkeep of the bathroom left a lot to be desired.

Room Tip: Make sure you don't stay near an elevator
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  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Manager was very attentive to the breakfasts and friendly. She was a pleasure to talk to in the mornings and did a great job accommodating the amount of guests that were staying there. The building is need of repair.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne D, General Manager at Quality Inn Central Denver, responded to this review, 6 days ago
Thank you for taking the time to share your experience. I am happy you were pleased with our service. We are working on many capital improvements and hope you will return to see our changes.
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Mount Pleasant, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Upon check it we requested a mini fridge. We were staying 7 days and brought groceries that needed to be kept cold. We waited almost an hour for someone to bring it up after asking two different people. The first day of our stay one of the elevators broke and the girl at the front desk told us not to worry that someone was coming to fix it. Well nobody ever came and there was a horrible wait every time you wanted to use it the elevator. We requested blankets from housekeeping and they never brought them. The housekeepers didn't speak any English and would take our dirty towels and not replace them with clean ones. Breakfast was the worst breakfast I've ever had and the ONLY reason we returned to this hotel is because they had a great breakfast. The head waitress lied to us and told us the last day of our stay she would bring the cupcakes they used to serve but instead she avoided us the next day. We opted to go to IHOP and pay for breakfast because their breakfast was so bad. They didn't even have bacon!! The laundry room had a laundry detergent dispenser that was out of order so you couldn't even wash clothes. Staff is a bunch of lying smooshers and they provided the worst customer service I've ever experienced.

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne D, General Manager at Quality Inn Central Denver, responded to this review, 6 days ago
Thank you for staying with us at the Quality Inn Denver. I am sorry you were disappointed with our service. We are dedicated to providing friendly and helpful service and realize we failed with you during your stay. I apologize for the problems you encountered with the refrigerator, housekeeping and elevator. We will be working on these issues you brought up. We do appreciate your feedback.
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Tampa, Florida
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location in downtown Denver. Convinient little coffee shop with sandwiches ect on bottom floor. Lobby bar is nice too. Staff was friendly and helpful. My pets were super spoiled!! Lush beds were delivered as well as bowls and waste bags in a cute holder. My dogs spent the day lounging in the window overlooking the street. Pet fee is pricey but comparable to other nearby hotels.

Stayed February 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne D, General Manager at Quality Inn Central Denver, responded to this review, 2 weeks ago
We do love dogs at the Quality Inn and are happy to hear they enjoyed their stay too. Thank you for sharing your experience. We hope to see you again soon on your next trip to Denver.
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Texas
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel a few times, and it seems like the service has gone down and the price has gone up. Upon check-in, the front desk clerk stood and stared at the computer screen for five minutes, never once communicating with us. Finally, we get our cards back and she briefly tells us about the shuttle and breakfast. Once we get our keys and go to our room and realize there are no "real" pillows on the bed. All you get are small, lumpy couch pillows which are very uncomfortable. Plan on traveling with your own pillows unless you don't mind waking up with a stiff neck. We took the shuttle to Coors Field for the Rockies game, and when I called towards the end of the game for pick up, I was told we would have to wait until the 10pm shuttle left the hotel, because they couldn't send the van for just 2 people. (I called at 9:15pm) We start walking out of the stadium and as we are approaching the pick up site, I see the shuttle sitting there picking up passengers. Why couldn't the desk clerk tell me the 9pm shuttle has left the hotel, and we might be able to catch that one? The customer service overall on this trip was intolerable and very disappointing. The next morning, there was no hot water for a shower. Also, our room was right on the freeway and it was very noisy and hard to sleep. The only redeeming quality for this hotel, is the morning breakfast. As always the food was hot and delicious and plenty of it. I'm sorry to see the quality in this hotel has decreased as it used to be a nice place to stay.

Room Tip: Don't get a room on the corner, because they are smaller and haven't been remodeled
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  • Stayed April 2015, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne D, General Manager at Quality Inn Central Denver, responded to this review, 2 weeks ago
Thank you for returning to the Quality Inn. I do apologize for the mediocre service you received on this stay. We are always training our staff on how to take care of our guests and we do use feedback like this to remind the of the importance of every guest and every guest interaction. I hope you will consider giving us another chance.
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Sault Ste. Marie
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for 4 nights last week. It was a pleasure trip to Denver to see a few hockey games and explore Denver for the first time. We went there all the way from Ontario Canada. It was a vacation package booked through Southwest that we got for an extremely great deal with this hotel as our choice!!!!!!! Anyways, it was great! The free breakfast was tasty and lots of options....hot foods, cold foods like cereal and pastries...and plenty of hot delicious coffee every morning. Another bonus that probably saved us about $500 was the free shuttle service they offer. We made our way to most of the stops that they go to, and nothing is close to anything in Denver we came to realize...but the shuttle takes you to all of the great places to see for free. (the zoo, the Pepsi Centre, the Downtown Aquarium, the Museum, 16th Street pedestrian mall)..... To take a cab to each of these places with a return trip would have totalled at least $400 to $500 guaranteed! That is an amazing service they offer! Betty at the front desk and restaurant was AMAZING! She was so helpful and nice...we really can't complain about anything really. Yes, not gonna lie...the hotel can use a little facelift in some of the rooms, but frankly, if that's your concern, choose a luxury hotel if that is your major concern. Comfy beds, lots of pillows, no bugs...and we had hot water (other people seem to say they didn't in their reviews...ours was fine) ... Be prepared that a taxi ride from the airport to the hotel is approximately $65 but that wouldn't really matter where you are staying...its out of the way (the airport) . BUT, keep in mind, when you return to the airport, you can ask the front desk for a ride in their private limo.....it was an Expedition I believe...and a super nice guy (didn't catch his name) but he sure was friendly and loves his kids :) So, thank you Denver and the Quality Inn Staff for giving us a great experience and we have no complaints! You also gave us super warm weather which made the trip even more enjoyable! Thanks!

Room Tip: We were on the fourth floor in a corner room...and we didn't hear a thing!
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  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne D, General Manager at Quality Inn Central Denver, responded to this review, 4 weeks ago
Lynne904,
We are so pleased that you had a great stay and took the time to share your experience. Quality Inn Denver is affordable alternative to Downtown Denver hotels and it is nice to hear how you took advantage of our services especially our shuttle. We do agree the shuttle service sets us apart from other hotels. Thank you for your loyalty and we so glad that you will stay again if your travels bring you back to Denver.
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Additional Information about Quality Inn Central Denver

Address: 200 W 48th Ave, Denver, CO 80216 (Formerly Plaza Hotel)
Phone Number:
Location: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Denver
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn Central Denver 3*
Number of rooms: 213
Official Description (provided by the hotel):
Our newly remodeled hotel is conveniently located in the heart of the town and intersection on I-25 and I-70. Only few minutes from Downtown Denver; this Denver hotel offers Complimentary WIFI, Delicious HOT Buffet Breakfast, free parking, absolutely free shuttle service is always ready to take you to Denver downtown, convention center, Merchandise Mart, Pepsi center, Coors Field, Sports authority at Mile High, Denver coliseum and other select locations. Quality Inn also offers you outdoor heated Pool, 24 hours fitness center, 24 hours business center facility, 24 hours freshly brewed special coffee, a game room, and ice machines on each floor and coin laundry. Our rooms have great views of The Rocky Mountains & Denver Downtown.For business travelers, all our spacious rooms at the Quality Inn Denver Central have free cable TV and a work desk with lamp, coffee maker; provide you the best comfortable mattress with free WI-FI in your room.The Palm Grill Restaurant & Bar which is open 7 days with a pool table and located in our lobby. Further, there is free Wi-Fi throughout the hotel. Hotel is located within few minutes of driving distance of famous 16th Street mall, Pepsi Center, Coors Field, Sports Authority at Mile High, Colorado convention center, Denver Coliseum, Merchandise mart and many more famous business and pleasure destinations. Whether you are here for fun or business we are the perfect host for you. ... more   less 
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Also Known As:
Quality Inn Central Denver Hotel Denver
Quality Inn Denver

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