I could not check in on May 7, 2013, because their shuttle did not show up for almost 2 hours. They charged me and refused to refund.
I booked to check in on 5/7/13, and made an appointment for shuttle pick-up. A shuttle (small van) came after about an hour, but it was full so my sister and I could not fit in. The driver told us that the next shuttle will come in 10 minutes. After another hour of wait in the rain, I called the hotel, and Mariana at the reception told us to wait more. Due to the rain, temperature, and 30 hours of train ride right before that night, we were getting hypothermic and sick, so we searched for a different nearby hotel that had a vacancy. I called Quality Inn and asked Mariana at the reception if we can cancel our reservation and get refunded because we can no longer wait out in the rain. She transferred my call to her supervisor, who told me that she will take a note of our situation for HER supervisor to process the refund the next day, and told me to call back and ask for Steve. I called Quality Inn the next day, and spoke to Steve (Mariana’s supervisor’s supervisor), who insisted that he can't refund our money simply because we didn't show up. He told me that he will ask Mariana and investigate this and get back to me the next day, but they did not respond until I had to file a complaint with Better Business Bureau. Yet, Steve’s response is a 25% refund. I cannot accept this as a resolution. It is very unprofessional for them to make us wait in the rain for almost 2 hours, and cancel our reservation yet refuse to refund us for the night we could not stay due to their issues. First, they lied to me about the shuttle schedule, second, they (Mariana’s supervisor) lied to me about it being okay to cancel my reservation and falsely promised a refund if I speak to a different supervisor Steve, third, they lied to me about investigating this and getting back to me with a resolution, and finally, they unjustifiably took my money for the night I did not stay. This isn’t simply a complaint about their shuttle service or a refund for the cancellation, but a complaint about their staff performance in general and a compensation for their misleading, unprofessional and fickle way of treating their customers. My VISA card was charged $106.32 on May 1, 2013 and I want a full refund.
- Official Description (provided by the hotel):
- Our newly remodeled hotel is conveniently located in the heart of the town and intersection on I-25 and I-70. Only few minutes from Downtown Denver; this Denver hotel offers Complimentary WIFI, Delicious HOT Buffet Breakfast, free parking, absolutely free 5 miles shuttle service is always ready to take you to Denver downtown, convention center, Merchandise Mart, Pepsi center, Coors Field, Sports authority at mile high, Six flag, Denver coliseum and many more famous attraction of Denver to make your stay more affordable. Hotel is only located few minutes away from Coors Fields home of Colorado Rockies, Sports Authority stadium home for broncos, Pepsi Center home for Denver Nuggets, Colorado Convention Center, Denver Coliseum, Merchandise Mart and great News is for you that hotel offers complimentary shuttle service to all these places.Quality inn also offers you Outdoor Heated Pool, 24 hours brand new fitness center, 24 hours business center facility, 24 hours freshly brewed special coffee, a game room, and ice machines on each floor and coin laundry with the great views of The Rocky Mountains & Denver Downtown.For business travelers, all our spacious rooms at the Quality Inn Denver Central have free cable TV and a work desk with lamp, coffee maker; provide you the best comfortable mattress with free WI-FI in your room. Guests will find an on-site business center at the Quality Inn Denver Central, as well as the Palm Grill Restaurant & Bar which is open 7 days with a pool table. Further, there is free Wi-Fi throughout the hotel.Hotel is located within few minutes of driving distance of famous 16th Street mall, Pepsi Center, Coors Field, Sports Authority at Mile High, Colorado convention center, Denver Coliseum, Merchandise mart and many more famous business and pleasure destinations. Whether you are here for fun or business we are the perfect host for you. ... more less
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- Also Known As:
- Quality Inn Central Denver Hotel Denver
- Quality Inn Denver