My husband and I chose the Timbers primarily because of the rave reviews on this site. We booked a one-bedroom suite to share with our 17-year-old son quite a while ago, and arrived on Monday, June 26th at 5PM, excited about our stay.
Unfortunately, we were immediately met with problems. When we tried to check in, we were told by the front desk staff that no one-bedroom suites were available since "some people who were supposed to check out today never did". When I asked what was available for us, it took the desk clerk, who was obviously inexperienced, about 10-15 minutes to find us any room at all. I had a further conversation with a supervisor, who again blamed the problem on people who didn't check out. Neither she nor the desk clerk were apologetic.
We were finally given a regular king room (not a suite). I asked for a reduced rate (it was not offered to me, as it should have been), and I was given the room for $99. Fortunately for my husband and I, our son had decided to check into his dorm room early, or there would have been no place for him to sleep.
The room itself was very nice and the bed very comfortable. However, it was not a suite, even though the hotel claims that it's an "all suite hotel". Breakfast was indeed very good, consisting of eggs, potatoes, muffins, etc., and delicious juice and coffee.
Check out went smoothly, but it is clear that the Timbers desk staff needs a lot of training. They are not friendly, and seem more interested in greeting fellow employees than their guests.
To sum it all up, if you need a guaranteed reservation, our experience shows that you'll be taking your chances at the Timbers.










