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“Great Mile High Stay!” 5 of 5 stars
Review of Hilton Garden Inn Denver Downtown

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Hilton Garden Inn Denver Downtown
3.0 of 5 Hotel   |   1400 Welton Street, Denver, CO 80202 (Downtown)   |  
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Ranked #28 of 148 Hotels in Denver
Nazareth, Pennsylvania
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Great Mile High Stay!”
5 of 5 stars Reviewed January 31, 2011

This is overdue, but a well deserved rating of a great downtown Denver hotel. Stayed here over Christmas, visiting family for the holidays. We were lucky enough to get a 12th floor room with a great view, overlooking the Convention Center, with Invesco Field in the near distance, and the mountains in the far distance. The staff was great, from the moment we checked in right through check out. A minor phone problem on Christmas Day was quickly resolved (10 minutes), otherwise a flwaless stay. Nice pool, fitness center, and restaurant... easy walking distance (2 blocks) to the 16th Street Mall, and very easy access to I-25 and local sites. Booked online at a terrific rate ($94 / night). Valet parking is not cheap (was $26, going up to $28 on 1/2/11 I think), but either you take you chances at a remote lot or risk getting a ticket / towed (downtown parking restrictions starting Sunday nights through Friday nights)...it did give some peace of mind and we never waited more than 2 minutes for our car. If you want a downtown spot that is clean, reasonable (if you rate-shop), and offers a great staff, look no further. Would DEFINITELY stay here again. Thanks HGI, you guys rock!

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHinkle2, Manager at Hilton Garden Inn Denver Downtown, responded to this review, February 13, 2011
Dear daddio1956,

Thank you for writing a review of your recent stay with us. We are thrilled to hear you enjoyed so many aspects of your experience including the helpfulness of the staff, the location, the fitness center, and the Pi Kitchen and Bar. Also, we are pleased to know you never waited more than two minutes to receive your car from valet.

Our team especially enjoyed the photos you took from your room, which really capture how great the views are of both the city and the Rocky Mountains. We look forward to accommodating you again when you travel to Denver next to visit your family.

Warm Regards,
Dustin Hinkle
Asst. Front Office Manager
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539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 28, 2011

This is a good mid-priced hotel, conveniently located for the Convention Centre and 16th Street Mall in the centre of the city. My room was clean, spacious and comfortable and all the staff I encountered were helpful and polite. The bar and breakfasts were good value though I found the room service menu rather limited for a hotel of this size and certainly not cheap. I did particularly like the "pantry" selling snacks, soft drinks, microwaveable foods (the room had a microwave) and various items you might have forgotten - a very useful touch.

  • Stayed January 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHinkle2, Manager at Hilton Garden Inn Denver Downtown, responded to this review, January 30, 2011
Dear Greekophile13,

We appreciate you taking time to write a review of our hotel and letting us know how we are doing. As a team we are glad to hear you enjoyed several aspects of your stay including our location and the convenience of the items offered in the Pavilion Pantry. Although we are pleased to know you enjoyed the Pi Kitchen and Bar for both breakfast and drinks, we understand that you found the room service menu overpriced and limited in selecrtion. We have a new Executive Chef along with a new Food and Beverage Director that are transforming the quality of our food and the pricing for our menus. On your next visit we will have some exciting changes in place in the Pi Kitchen and Bar.

We look forward to your next visit to Denver, and we hope that we will have the pleasure of accommodating you again at the Hilton Garden Inn Denver-Downtown.

Warm Regards,
Dustin Hinkle
Asst. Front Office Manager
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Colorado Springs, CO
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 21, 2011

I stayed at the Hilton Garden Inn for an overnight getaway for my wife and I, and also to go to an event at the Denver Convention Center. The hotel is a 1/2 block from the entrance to the convention center, so it was a great location. After the event we walked the 2 blocks to the 16th Street Mall, a great entertainment strip, with free buses up and down the Mall. Its a great hotel, the staff were very welcoming as well.

My only complaint is the cost of the valet parking, but you are going to pay for parking no matter where you go in downtown Denver, and having the car brought right to the door made it worth it, and being able to leave and return without any additional cost is a bonus.

I will definately be staying there again, it would be a great place to stay to see a Rockies game, just take the 16th Street bus a couple of blocks away from Coors Field.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHinkle2, Manager at Hilton Garden Inn Denver Downtown, responded to this review, January 25, 2011
Dear pman_jim,

Thank your staying with us at the Hilton Garden Inn Denver-Downtown during your recent getaway with your wife. We are glad to see you enjoyed both our location and the friendliness of our staff. Although we understand your frustrations with the cost of our overnight valet parking, it sounds as though you enjoyed the convenience of being able to leave and return as often as you liked.

Opening Day for the Rockies is less than three months away, so we hope to see you again in the near future. Thank you for sharing your thoughts on your recent experience.

Warm Regards,
Dustin Hinkle
Asst. Front Office Manager
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Ames, Iowa
Top Contributor
87 reviews 87 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 20, 2011

Great location downtown near quality shopping and eating... even has an improve studio nearby. Very nicely maintained modern hotel with top notch staff and a great restaurant.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHinkle2, Manager at Hilton Garden Inn Denver Downtown, responded to this review, January 25, 2011
Dear shawnbt,

Thank you for choosing to stay with us at the Hilton Garden Inn Denver-Downtown during your recent trip to Denver. We are pleased to hear you enjoyed our convenient downtown location near quality dining and shopping.

As a team we are glad you found our staff to be top notch and that you also enjoyed your experience in the Pi Kitchen and Bar. We greatly appreciate the kind review and we look forward to welcoming you back when your travels bring you to Denver next.

Warm Regards,

Dustin Hinkle
Asst. Front Office Manager
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Verona, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 11, 2011

We stayed at this property because of its proximity to the Convention Center. The property is well above average in appearance and comfort and the service from the moment we arrived until we left was outstanding. We will definitely be back.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHinkle2, Manager at Hilton Garden Inn Denver Downtown, responded to this review, January 15, 2011
Dear TomSadler,

Thank you very much for choosing to stay with us at the Hilton Garden Inn Denver-Downtown during your recent trip to Denver. Not only are we glad to hear you enjoyed our proximity to the Colorado Convention Center, we are also happy to hear that you found the hotel to be above average in appearance and comfort.

As a member of the Hilton family of hotels we take great pride in providing superior service. We are thrilled that you found the service to be good throughout your entire stay. As a team we thank you once again for staying with us and we look forward to accommodating you on your next trip to Denver.

Warm Regards,
Dustin Hinkle
Asst. Front Office Manager
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Cincinnati, Ohio
Top Contributor
64 reviews 64 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 11, 2010

I initially resisted staying in downtown Denver, instead trying to stay in more moderately priced suburban hotels to stretch my vacation dollars. I am SO GLAD I decided to spend a few extra dollars and stay at this newer HGI property. The reviews on here were good, and I noticed that Justin consistently read and responded to them which is always a sign of an engaged and responsive manager.

I've come to expect exceptional service and atmosphere from urban HGIs and this one exceeded my high expectations. My 10th floor room had an amazing view of the mountains, the larger-than-usual fitness room had plenty of cardio and strength equipment, and the pool area included a large hot tub and the most scrumptious towels I've encountered at a hotel.

The food at "Pi," the attached restaurant was really REALLY good. I had 3 breakfast buffets which were consistently delicious, and the one dinner I enjoyed was phenomenal (surf n turf....exquisite!!).

I was thankful that previous reviewers prepared me for the $26 daily valet parking, and I normally resent not having a lower priced self-parking option. My gentle suggestion is to build the amount into your brain and get over it, because it is REALLY nice to call down for your car and have it ready 5 minutes later. And while there are nearby lots you could self park, the security of knowing your car is in a locked area is very comforting. I'm not normally a "valet parking" kind of traveler, but I reveled in this luxury and they really delivered on the prompt service.

Others have mentioned how close this is to the convention center (the main entrance of which is 1/2 block away), and the fabulous 16th Street restaurants & shops. I also attended a performance at the Denver Center for the Performing Arts and it was just a few blocks away as well.

Light rail stations are nearby as well, and taxis were always on hand if needed.

I intend to stay at this property whenever I need/want a top notch experience.

  • Stayed December 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHinkle2, Manager at Hilton Garden Inn Denver Downtown, responded to this review, December 13, 2010
Dear RipplesGuy,

Thank you very much for choosing the Hilton family of hotels and the Hilton Garden Inn Denver-Downtown for your recent stays with us. As a hotel we are glad you chose to overcome your resistance to downtown properties and give us a chance to meet or exceed your expectations. We are thrilled to hear that along with the quality of the room you were pleased with several of our amenities including the fitness center, pool and hot tub, and the Pi Kitchen and Bar.

We appreciate your review and the time you took out of your day to let us know how we are doing. Thank you once again for staying with us at the Hilton Garden Inn Denver-Downtown. We all look forward to your next visit to Denver.

Warm Regards,
Dustin Hinkle
Assistant Front Office Manager
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Fort Collins, Colorado
Top Contributor
128 reviews 128 reviews
95 hotel reviews
Reviews in 76 cities Reviews in 76 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed November 26, 2010

This Hilton Garden Inn is directly across the street from the convention center. It only has valet parking. But it is new. The facility and the rooms are in great shape. The staff is friendly and I would stay again if I were able to do that. Because it is so close to the Convention Center it requires some walking to get to the downtown resturants and other venues. So you might need a car. But the rooms were quiet and clean. I would stay again.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHinkle2, Manager at Hilton Garden Inn Denver Downtown, responded to this review, November 29, 2010
Dear FTCtravel,

Thank you for staying with us at the Hilton Garden Inn Denver-Downtown. We appreciate you taking the time to let us know how we are doing. As a team we are glad to hear that you found the staff friendly. Also, we are glad that the room was quiet and clean.

Once again, we appreciate that you chose the Hilton family of hotels and the Hilton Garden Inn Denver-Downtown for your recent trip to Denver. It is our hope that we will have the pleasure of accommodating you again when your travels bring you back to the area.

Warm Regards,
Dustin Hinkle
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Denver Downtown

Address: 1400 Welton Street, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Denver
#24 Business Hotel in Denver
#32 Romantic Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Denver Downtown 3*
Number of rooms: 221
Official Description (provided by the hotel):
Centrally located between the 16th Street Mall and the 14th Street Streetscape the Hilton Garden Inn hotel in downtown Denver is right next to the Colorado Convention Center. Hilton Garden Inn offers a full buffet breakfast along with a full service restaurant and bar, Pi Kitchen & Bar. Grab an on-the-go meal from our Pavilion Pantry or a specialty coffee from our DazBog Coffee bar. Enjoy all the amenities you'll need for a perfect business or leisure stay at our Hilton Garden Inn Denver Downtown. Book your stay online today! ... more   less 
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Also Known As:
Hilton Garden Inn Denver Downtown Hotel Denver
Hilton Denver
Denver Hilton

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