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Back to Hilton Garden Inn Denver Downtown

Hilton Garden Inn Denver Downtown: Traveler Reviews

3.0 of 5
1400 Welton Street, (opening August 15, 2007), Denver, CO 80202
Hotel amenities
Ranked #18 of 146 hotels in Denver
4.5 of 5 stars 135 Reviews
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135 reviews from our community

What travelers say about this hotel
  • Convention center(17)
  • Street mall(9)
  • Great location(7)
  • Very clean(6)
  • Valet parking(5)
  • Top notch(4)
  • Front desk staff(4)
  • Only complaint(3)
  • Rooms are quiet(3)
  • Nice hotel(3)
Traveler rating
    68
    52
    9
    4
    2
Only show reviews for Family (14) | Couples (33) | Business (71)
Date Rating
LSCats
Huntington Beach, California
Top Contributor
114 reviews
56 helpful votes
“Perfect for our purposes”
4 of 5 stars Reviewed June 14, 2010

A colleague and I stayed at the HGI while attending a conference at the Sheraton. The HGI had everything we could have asked for -- large comfortable rooms with a desk and internet access, a free isolated business center, a coffee cafe, a reasonably priced casual restuarant, and generally helpful staff. The windows actually open a little so that you can have fresh air and night and turn off the A/C. The location was perfect for walking to just about everything in the downtown area.

We did have one major problem -- the room we were assigned was literally flooded by a sprinkler accident in the room above and we arrived to a carpet that was fully saturated several feet into the room from the windows. Three managers came to check out our complaint and we were immediately moved to another room. We were each given a free breakfast coupon for the inconvenience.

The breakfast buffet at PI (in the hotel) was really remarkable. Even at the $14 price it had far more than most large hotel brunch buffets. You could have individually prepared omlets, eggs and pancakes in addition to the steam table offerings which included scrambled eggs, bacon, sausage, french toast, oatmeal, fruit, cereal, juices and more. There was also a coffee cafe where we got coffee and yogurt parfaits.

All in all I was quite pleased with the HGI.

Stayed June 2010, traveled on business
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Ask LSCats about Hilton Garden Inn Denver Downtown
Justin Ellison, Front Office Manager at Hilton Garden Inn Denver Downtown, responded to this review
June 21, 2010
Dear LSCats,

We appreciate you taking the time to let us know how we are doing. I am pleased to hear that you enjoyed the hotel and our breakfast provided by Pi Kitchen+ Bar. I apologize for the incident concerning the water from the fire sprinkler valves caused by some other guests in the hotel. Unfortunately some situations are out of our control and we do our best to resolve these situations immediately and inconvenience the least number of our guests, and I am delighted to hear that you agreed.

We strive to make every guest feel at home and relaxed, on behalf of our entire staff here at the Hilton Garden Inn Denver-Downtown we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Justin Ellison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
16weekayeartraveler
Alpharetta, Georgia
Senior Contributor
36 reviews
11 helpful votes
“Great Service”
4 of 5 stars Reviewed May 10, 2010

Was in town for a trade show at the convention center, you could not find a better location.

I arrived at the hotel late in the night. Valet parking went smooth, check in was flawless, the room was great. The internet connection and mini-fridge did not work, they sent a guy up who took care of both issues.

The bed is to stiff for my taste.

The staff was top notch.

My only issue has nothing to do with the hotel but the surrounding area when you go to the convention center ot 16th street mall. To many bums begging for change. The city really needs to do something about that.

  • Stayed April 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 16weekayeartraveler about Hilton Garden Inn Denver Downtown
Justin Ellison, Front Office Manager at Hilton Garden Inn Denver Downtown, responded to this review
May 11, 2010
Dear 16weekayeartraveler,

We appreciate you taking the time to let us know how we are doing; I am pleased to hear that you enjoyed your stay, especially our staff, and guest rooms. I apologize for the issues you encountered with your mini-fridge and internet connection; however it seems we were able to rectify the problem immediately and to your satisfaction.

We strive to make every guest feel at home and relaxed, on behalf of our entire staff here at the Hilton Garden Inn Denver-Downtown we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Justin Ellison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blah114
Top Contributor
138 reviews
247 helpful votes
“The Best Hotel Experience I've Had”
5 of 5 stars Reviewed May 7, 2010

Great mattress, clean room, free internet (for a change), amazing hotel. I did not hear noise.. did not hear slamming doors.. slept well. Very clean room. Nice hotel, nice staff. I really loved this hotel. For visitors to the convention center: this hotel is within 5 minutes' walk.. great restaurants are in the area. The staff were cordial. I did not use the hotel's services much.. I never do.. but I slept well. The room was always spotless.

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask blah114 about Hilton Garden Inn Denver Downtown
Justin Ellison, Front Office Manager at Hilton Garden Inn Denver Downtown, responded to this review
May 11, 2010
Dear Blah114,

I would like to take this opportunity to thank you for choosing Hilton Worldwide and the Hilton Garden Inn Denver-Downtown. I am pleased to hear that you enjoyed your recent stay with us, I am glad to hear that you especially enjoyed our location only 2 blocks away from the 16th street mall and across the street from the Colorado Convention Center.

We appreciate your comments and we look forward to welcoming you back and exceeding your expectations. Once again thank you for choosing to stay with us here at the Hilton Garden Inn Denver-Downtown.

Warm Regards,
Justin Ellison
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Diamondmember1
Lee's Summit, MO
1 review
1 helpful vote
“Great hotel, great service but the internet and remotes need attention”
5 of 5 stars Reviewed April 2, 2010
1
person found this review helpful

This Hilton Garden Inn is one of the best that I have stayed in. The staff bend over backwards to take care of you. The morning breakfast selection is excellent and everything was cooked perfect. Even though it is a buffet, servers are very attentive. Rooms are very comfortable, clean and spacious. And I had a great view to the West of the front range of the Rockies, snow covered and all. Only complaint regards the wired internet service which took 2 days for Ibahn to fix and had to change TV remotes three times because of sticking keys or low batteries

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Diamondmember1 about Hilton Garden Inn Denver Downtown
Justin Ellison, Front Office Manger at Hilton Garden Inn Denver Downtown, responded to this review
April 5, 2010
Dear Diamondmember1,

We appreciate you taking the time to let us know how we are doing; I am pleased to hear that you enjoyed your stay, especially our staff, and guest rooms. In regards to your television remotes and internet access I will have someone from our building services team look into that matter so your next stay with us will be problem free.

We strive to make every guest feel at home and relaxed, on behalf of our entire staff here at the Hilton Garden Inn Denver-Downtown we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Justin Ellison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AfricanKing
Branson, Missouri
Senior Reviewer
6 reviews
3 helpful votes
“Great location, good service”
4 of 5 stars Reviewed March 3, 2010

Very central, staff are great und service orientated. love the happu hour promotions in the bar 4p - 6p and 10p - 12a. Will be back.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AfricanKing about Hilton Garden Inn Denver Downtown
Justin Ellison, Front Office Manager at Hilton Garden Inn Denver Downtown, responded to this review
March 4, 2010
Dear AfricanKing,

We appreciate you taking the time to let us know how we are doing, I am pleased to hear that you enjoyed our happy hour specials.

We strive to make every guest feel at home and relaxed, on behalf of our entire staff here at the Hilton Garden Inn Denver-Downtown we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Justin Ellison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Hilton Garden Inn Denver Downtown Also Known As

  • Hilton Garden Inn Denver
  • Hilton Denver
  • Denver Hilton
Address: 1400 Welton Street, (opening August 15, 2007), Denver, CO 80202

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Show the lowest price for this hotel* (from our partners)
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