I have mixed emotions about this hotel. First of all the staff were very polite and helpful. Unfortunately that doesn't make up for all the problems we experienced. I booked this room 2 months in advance for my adult daughter and me. We chose Denver as our meeting place for a five day vacation. We were so happy when we arrived and were able to check in at noon (3:00 is the normal time). We were on the 10th floor in almost the last room. The room had a very stale and strange smell but that can be typical. We opened the window and that helped a bit but it never quite seemed fresh in there. We had a one room suite so there was a sitting area with tv, a kitchenette with microwave and fridge, dishwasher, sink, full size coffee maker and toaster. The bedroom had a queen sized bed. We were pretty pleased. However, things fell apart bit by bit and our opinion changed. We got locked inside our room, the deadbolt got stuck. They ended up changing the entire door mechanism while we waited an hour. They didn't restock coffee or soap (2 tiny bars to share in the shower, bathroom & kitchen). No ice machines on site due to ice makers in the room but ours didn't work. The outlet in the bathroom didn't work the last day there. The air conditioner squeaked at night and didn't cool well. When packing to leave today, I checked under the bed and there was a rotten banana peel under the bed and we never had bananas! Now we know why it smelled! That was the last straw! I paid almost $700 for 5 days; I totally expected better!