This hotel is literally across the street from the Convention Center and one block from the 16th street mall. It will not be your least expensive option, but the convenience and friendly staff will more than make-up for those extra dollars. I have had horrendous customer service at other Hyatt hotels, so was happily surprised at how friendly and helpful the staff here tries to be. One glitch, we reserved a non-smoking room with two beds as we were two work colleagues traveling together. Upon checking-in, we went up to the room and, huh, it had one king bed. It was a little bit of a hassle getting the room we had reserved, but in the end, we got the room type we wanted and it was quite spaceous and comfortable. Another plus, the concierge listens to what you are looking for and actually recommended different restaurants to the people in front of us than to us because we were looking for different things. This is not always the case, I am guessing sometimes the hotel staff get a kick-back and so recommend the same places repeatedly. The workout room and lap pool were well maintained, bright and airy. One last tidbit, I typically never sleep well at hotels (all those strange noises). I never heard a door slam or people talking in the hall at this hotel. The hotel was full, so they must have proper sound muffling in the doors. While I did not sleep well, it was some of the best sleep I had in a hotel in a long time.
The room with two queen beds is roomier than the room with one king.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 16, 2013
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Thanks for the great review! I’m glad to hear you enjoyed your stay here to the fullest and were able to utilize our fitness center, concierge, and our great location! I’m glad we were able to get you into a room with the correct amount of beds after the slight confusion at check in. We hope to see you back again very soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.