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“Bait and switch pricing” 1 of 5 stars
Review of Hyatt Regency Denver At Colorado Convention Center

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Hyatt Regency Denver At Colorado Convention Center
4.0 of 5 Hotel   |   650 15th Street, Denver, CO 80202 (Central Business District)   |  
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Ranked #5 of 147 Hotels in Denver
GreenLeadersSilver level
Loveland, Colorado, United States
1 review
1 helpful vote 1 helpful vote
“Bait and switch pricing”
1 of 5 stars Reviewed December 8, 2012

I booked online with your site at $169 per night and fortunately for me, printed off the confirmation. When the email confirmation came through, I was billed $199 per night. Seriously?? When I called, I was treated with indifference and even after scanning my confirmation to them, I got not much more than "we don't know what happened". Because of the tournament I am there for, I don't have any other options for rooms however, I will never again stay in a Hyatt and will make sure I let everyone I know the reason why.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyHyatt, Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this review, December 12, 2012
Angie,

I am so terribly sorry that there was incorrect information on your confirmation. I can assure you that I will investigate any potential issues you have experienced. I am glad that this was quickly resolved and I’ll reach out to you directly to see how any confusion could have happened. We look forward to your visit and I will ensure a successful experience for your visit.

Thanks
Adam Tobiasz
Assistant Rooms Executive
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1,621 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
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Boulder, Colorado
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 4, 2012

I recently stayed at the Hyatt Regency at the Colorado Convention Center. It is located directly across the street from the Convention Center and within a few blocks of the Denver Center for Performing Arts. It is one block away from the 16th Street Mall and walking distance from the RTD Market Street Station.
I stayed on the concierge level with a fantastic view to the southwest. Mt. Evans and Pikes Peak were clearly visible and beautiful panoramic sunrises each morning I was there.
One of the most comfortable beds I have ever slept in with perfect pillows and luxury linens. Excellent lighting. Could not hear people in adjacent rooms.
At least these upper floors appear to have undergone recent renovation. I especially appreciate that the rooms at this Hyatt have a small window that opens for ventilation-I even like hearing the street noise below.
Lots of hot water and no plumbing issues. Appreciated a rubber bath mat available. Many hotels I stay in do not offer a mat and the tub/shower can become slippery and dangerous.
The check in process was very quick as was check out. Entire lobby, bell service, concierge was highly efficient and well run. Friendly, professional employees.
Food was excellent in Altitude Restaurant on lobby level. Reservations are probably advised when attending an evening event at Convention Center or DCPA as I was.
Only negatives: Housekeeping did not get to my room until 3:30p.m. A notice in the room informs the quest that housekeeping may come as late as 4:30. In my opinion that is too late in the day to have the room serviced. No evidence that the very long hallway on the 36th floor was vacuumed in several days and items were collecting on the new carpeting. Also in my opinion room service needs to cover glasses of wine, water, tea, butter plates etc. with plastic wrap or paper covers when making deliveries. Finally, the peep hole in the door was positioned too high for me to see out of. I would have needed a stool to stand on. I am not a short person. This needs to be fixed somehow for security reasons.
I rarely give a hotel I stay at a five star rating but the concierge level of this Hyatt deserves it. It doesn't get much better than this in Denver.

Room Tip: Ask for a high floor room with mountain view.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyHyatt, Hotel Assistant Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this review, December 6, 2012
Dear Jacaranda83,

Thank you for taking the time to write such an amazing review! I am glad that you were able to enjoy many of the amenities the hotel offers and that our staff provided the service we aim for. I am sorry that the housekeeping service was not to your expectation and I appreciate your comments so we can improve. I hope that you can make it back to the hotel soon!!

Cory Bartoli
Hotel Assistant Manager
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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 4, 2012 via mobile

Some good and some bad on my first trip to Hyatt. First, the good! We choose this Hyatt due to its proximity to the big holiday parade. We were sent a notice via email with alternate directions and a notice that traffic might be heavy due to the parade. Valet and bellboys could not have been better! Web check in was a breeze. Highly recommend web check in. Rooms were clean, spacious and nice. Bed comfort was good! We stayed on executive floor which allowed access to lounge which offered cold breakfast, snacks, hors d'oeuvres and both alcoholic and non alcoholic beverages. This space was perfect, well staffed and kid friendly. We had breakfast at Altitudes restaurant and it was delicious! Overall hotel rating was 4

Now the bad. Upon arrival we were told the 27th floor hotel bar "The Peak" was not available as a private party had rented it out for both Friday and Saturday nights. A huge disappointment. After the parade we stopped by the lobby bar for a drink. It was very busy as expected due to parade traffic and a few in our party secured an empty table while another went to bar and got drinks ordered. As we were waiting for our friend to bring drinks back a cocktail waitress arrived. We explained that we had drinks coming and were very rudely told, "I get your drinks from now on." She said this as she was walking away from our table, attitude in tow. I felt bad for 1/2 a second. Had she been nice about it I guarantee we would have tipped very well. Instead, we left after that drink - no tip - and headed back to the executive lounge. Finally, the debacle that is the spa. We had 4 people in our party. 2 wanted massages and 2 wanted pedicures. We called early in the week to get appointments only to be told we would have to be called back with times. That was odd - she was able to take my credit card number but not give me appt times?? She assured me she would call back within 30 minutes. 30 hours later and still no word from the spa. 3 phone calls later we were finally given times. They explained they only had 2 treatment rooms so we would have to stagger treatments. A massage and pedicure at 930 and same at 1030. The first massage went off without a hitch. Unfortunately the pedicure wasn't so lucky. The technician doing the pedicure was also answering the phone, waiting on customers who were walking in and was running late with her 830 pedicure. Finally, 45 minutes late and not close to beginning her pedicure my sister walked out. She was told that someone hadn't showed up for work and that is why technician was doing so many jobs. Unacceptable. Turn the phone off and wait on the person sitting in front of you paying for the service!!! Needless to say we cancelled the rest of our treatments. We had plans for our day and running that far behind on the pedicures would have prevented us from our plans. To make matters worse we were bombarded with phone calls from the staff giving excuses such as "well, we are just a boutique spa" (since when does boutique = crappy service?) to "You did show up 15 minutes early to your appointment so you only waited 30 min not 45."(We showed up early to fill out paper work like they requested). We were even asked if we wanted to go to their off site location (we would have to find our own travel arrangements) and they might be able to accommodate us better there. Sigh - it was such a downer as we were all looking forward to a little pampering. At least my dad had a wonderful massage on his 70th birthday and that is all that mattered.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyHyatt, Hotel Assistant Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this review, December 6, 2012
Dear NellieSue307,

Thank you reviewing your experience at the hotel. I appreciate your comments on the staff and your arrival. We try to make sure that the all of our arriving guests are aware of the parade and I am glad that are attempts were successful. I am sorry that your experience at the Spa did not meet your expectations as this is not one of our standards. I hope that you will give us another shot when you are in Denver to prove we are more than ordinary.

Cory Bartoli
Hotel Assistant Manager
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Chicago
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
Reviews in 42 cities Reviews in 42 cities
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed December 3, 2012

We recently stayed in a suite for a personal weekend. The property was centrally located to restaurants, shopping and entertainment. Our room and the common areas of the hotel were well-kept, clean, and tastefully decorated. The bed was not as comfortable as we have experienced at other Hyatts of similar category. The fitness center and pool was rather large and well-equipped for a Hyatt. The only downside to the fitness center and pool during my stay was that there were a large number of unsupervised children playing on the gym equipment and in the pool area. I think the high number of children was due to the fact that the city's winter lights festival was going on during my stay. From a liability perspective and to ensure that adult guests weren't bothered, I think management could have done a better job of asking unsupervised children to leave the gym and of enforcing the "adults only" pool hours.

The service was good--everyone was friendly, responsive and accommodating. They did a good job of recognizing my Diamond status on check-in. The main criticism I have about their Diamond amenities deals with the breakfast. My partner was sick during our stay and so we asked the front desk staff (who conferred with their managers) if we could order our Diamond breakfast to our room. We were told that we couldn't order the breakfast to the room and that our only option would be the offerings in the Regency lounge. The Regency lounge breakfast was basic with no hot offerings. Management should revisit their policies on how they treat their most loyal customers. Allowing Diamond members to have their breakfast delivered to their rooms would go a long way in making their most loyal customers feel more appreciated.

Because the service and property met my base expectations for a Hyatt Regency, I gave them an average rating which I think is quite fair given my experience with various Hyatt properties. Overall, it was a nice stay and we would return, but not on a weekend when the hotel will be overrun with children.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyHyatt, Hotel Assistant Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this review, December 6, 2012
Dear jmleon72,

Thank you for taking the time to review the hotel. I am glad that you had time to enjoy our wonderful fitness center. I am sorry that we did not exceed your expectations on your visit. I appreciate your valuable feedback as we are always looking for ways to improve the hotel. I hope that you next time you are in Denver, you will give us another chance.

Cory Bartoli
Hotel Assistant Manager
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Gillette, Wyoming
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 2, 2012

My wife and I have stayed at this Hyatt multiple times. Every thing from a standard room to a one bedroom suite. We have never been disappointed. Valet is always right there and check in is always a breeze. The lounge in the lobby is a great place to meet before dinner and the peaks lounge is an absolute must see.

The location of this hotel is right off the 16th street mall. Plenty of shopping and restaurants within walking distance. There is also a free trolley shuttle on the 16th street mall that goes from the west end to the east end.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RegencyHyatt, Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this review, December 5, 2012
Dear NvrHome180,

Thank you for the amazing review! We aim to provide amazing stays and I am really glad to hear that we are hitting that mark every time you visit. One of our best amenities is Peaks and the views of the west it offers. We can’t wait to have you back.

Cory Bartoli
Hotel Assistant Manager
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Hong Kong, China
Top Contributor
163 reviews 163 reviews
141 hotel reviews
Reviews in 101 cities Reviews in 101 cities
252 helpful votes 252 helpful votes
4 of 5 stars Reviewed December 2, 2012

They hotel is in a great location just next to the long 16th Street Mall and close to the Convention Centre and the theatre disctrict. The loght rail also stops almost outside.

The lobby is huge and the room was very comforatable with soft beds, wi-fi in the room, large and clean bathroom.

There is an excellent large gym with lots of equipment and also an indoor pool and outdoor jacuzzi.

The staff were all great and very helpful throughout. I would have given the hotel 5-stars but we needed to make a business call to New York. The cost to the hotel would be minimal, probabably no more than a couple of dollars for an hour call - however they charges us $93 for the call. Thatis simply extortionate and clouded my view of the hotel which, otherewise, was excellent.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ascot, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 2, 2012

My wife and decided to have a long weekend break to Denver and after much searching both on price and location booked this hotel.

So what did we think ?

The hotel is in a great location with a very short walk to the main shopping, restaurant area on 16th Street, the facilities in the hotel are what you would come to expect from a Hyatt which is a good thing. The room we had on the 13th floor overlooking the mountains was very clean and had everything you could want.

Overall a great hotel in a great location the only down side was the internet card in the rooms which i felt was a little excessive, however, with free Wi-Fi in the lobby and Starbucks Shop across the street this was not a real hardship. Be warned of the Valet parking though $30 a night or $25 for self-parking, even so, I must admit we looked at public parking which there was loads of around the hotel and in the end opted for the Valet Parking for ease and safety.

Overall, would we go back again ? Totally !!!

If you are stuck for other hotels in downtown try the Hyatt’s Sister hotel which was the other side of 16th Streat.

For the shoppers out there try Colorado Mills Outlet or Castle Rock both a short drive from downtown.

Room Tip: try and get a higher level room overlooking the mountains this wil help with the city noise and give...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Denver At Colorado Convention Center

Address: 650 15th Street, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Denver
#2 Luxury Hotel in Denver
#2 Green Hotel in Denver
#3 Business Hotel in Denver
#6 Romantic Hotel in Denver
#9 Family Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Denver At Colorado Convention Center 4*
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Also Known As:
Hyatt Regency Denver At Colorado Hotel Denver
Denver Hyatt Regency
Hyatt Denver
Hyatt Regency Denver Colorado Convention Center

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