We stayed one night using priceline. Interestingly, the only other time I've used priceline was in August in California and I also ended up at a Hyatt.
The service was excellent. In fact, there were staff everywhere. Numerous staff at the front entrance, one person in the lobby to greet guests. I've never seen so many employees.
Check in was quick, we had a room on the 31st floor (the elevators were really quick, 2 queen beds, a nice view.
I would rate the Hyatt as a solid- 3 1/2 star hotel. Certainly the service was 4 star. However, the bedding was a bit soft, the towels were small, no bathrobes or slippers. There was no creamer with the coffee maker (just powdered cream substitute). Internet access is available for free in only the lobby. There are no upgrades for Hyatt Gold Passport members. There was an ipod dock on the one nighttable, so there was room only for one device (there were no other outlets by the bed). The a/c unit was not working well. Every hour I lowered it a degree or two, but there seemed to be no change. We both woke up sweating several times during the night.
Parking was $30 valet or $25 self park.
We had breakfast in the restaurant. There is a decent, but not memorable buffet-it cost about $16. We weren't planning on getting the buffet, but it included coffee (which cost $4.85 a cup), so we got the buffet. Scrambled eggs, eggs with peppers/cheese, sweet potato with turkey sausage, hash browns (good, not greasy), fruit, cereals. Very basic-it's a nice restaurant, I thought the buffet could have included some better fare (such as an omelet station). It was more like the buffet at a staybridge suites.
We stopped by the bar on the 24th (?) floor-fantastic views. We didn't have anything there, but it was very nice.
In summary, excellent service, a nice hotel, but it has tough competition.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 29, 2012
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Thank you for your great review and wonderful comments. I am so happy that the customer service you experienced was excellent. It is great that you got a nice high floor with a view, however I apologize that there were issues with the thermostat in the room. I have shared your feedback about the guestroom and guestroom amenities with our housekeeping management. I hope you will come back and see that our competitors will never offer the customer service that we provide.
Hotel Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.