This stay was very average for the Hyatt. The checking-in process was amazingly easy (all online); however, there was a line almost to the door during the busy times in the afternoon. Obviously, there are some staffing issues that need to be addressed. The hotel is very busy during my stay; there were at least three other meetings besides my own.
Room service was quick and friendly, but I have to agree with the other reviewers who state the food is awful. I ate other food provided by the hotel during my meeting and found it to be equally mediocre. On the plus side, the coffee shop does a wonderful latte, and the staff there was excellent.
My room needed a new shower curtain (many rust stains) and the shower vent needed a thorough cleaning (caked with dust). I requested this be done after the first night, but it was never done. We also had to request for tolietries to be replaced which is a huge pet peeve of mine. Why is this so hard for housekeeping staff to do especially when there is a $5 tip sitting next to the empty bottles?
The bed was average. I liked the flat screen TV and the desk set up in the room. It was great for our laptop and eating room service.
The location is the main appeal of this hotel. I was so happy to be staying close by when I was hobbling along in high heels. It is a short walk to the 16th St mall and all the other fun downtown sights.








