I like so much Courtyard hotels chain...I decided to stay in this hotel because I used to celebrate my b-days in different hotels every year...This year (February, 2013), I choose this one, and I enjoyed a lot for its amenities and awesome staff...Perhaps this hotel does not look great outside, but inside looks awesome...Everything was "perfect" except when started snowing...I was heading to the lobby area from outside, and the floor was wet...They had a carpet, but it was not covering all wet area...I fell down and I recived the hit on my right side (hip, leg, arm)...My husband was helping me to stand up when someone of the front desk came to me and asked about how I was in that moment...I said I was fine because I wanted to be up fast (the persons in the lobby were looking at me)...When I was up for my husband, other person slipped again but he did not fall down...My husband took me to the room and he had to leave to our house (he went to the hotel just for one night) so I was alone in the room...Nobody went there to ask how I was feeling, nobody called by phone, and when my hubby walked through the lobby, he noticed that any precaution had been taken to avoid more "accidents"...The floor was still wet...I do not know if the manager of the hotel knew about my case, but everything had to be recorded in the cams of the lobby area...I'm very dissapointed with the way that the hotel managed the situation...I was thinking to consult with my lawyer because due the fall, I had a severe sprain in all muscles of the right side (from ankle to neck)...I was around 3 weeks with strong bandages and taking medicines by doctor...I suffer of a back condition and this fall caused me more pain...This experience was terrible and now, I'm looking for another hotel to celebrate mother's day...The staff should know how take care of the guests in these situations...Mrs. Negron!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sincerely disappointed to hear of your less than stellar experience with us. Please accept my apologies on behalf of our team. Your stay definitely does not appear to be of the quality we strive to present and I am only sorry you did not experience our normally high standard of service. Should you choose to give us another chance, please contact me directly so I may personally oversee your reservation to ensure you enjoy a flawless Courtyard stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.