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“Bad service” 3 of 5 stars
Review of Hard Rock Cafe

Hard Rock Cafe
500 16th Street, 120, Denver, CO 80202 (Central Business District)
303-623-3191
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Ranked #261 of 2,508 restaurants in Denver
Price range: $10 - $25
Cuisines: American, Hamburgers, Family Fare
More restaurant details
Restaurant details
Good for: Families with children, Bar scene, Large groups, Special occasions, Entertaining clients
Dining options: Lunch, Dinner, Reservations, Late Night, Dessert
Dining style: Casual Dining
Neighborhood: Central Business District
Cross street: Corner of 16th & Glenarm
Transit: The light rail can take you directly downtown to either the Union Station stop in LoDo or the 16th Street Mall stop on California, just blocks from the Hard Rock Cafe! Also, the complimentary Mall Shuttle travels up and down 16th Street Mall between Union Station and Civic Center Station, taking you right to the cafe located on Glenarm.
Description: Located in the Denver Pavilions directly on the 16th Street Mall, this two story hot-spot was recently rated Denver's #1 tourist attraction! Come and enjoy some of our Legendary burgers or Smokehouse favorites, or sip a delicious cocktail or cold beer! The Hard Rock Cafe Denver not only offers a premium dining experience, but exhibits hundreds of pieces of rock 'n' roll memorabilia from legends including Eric Clapton, Johnny Cash, Cher, and John Lennon. See the oak toboggan used in the Beatles' film “Help” or the costume worn by Aerosmith front man Steven Tyler in their 1988 video "Rag Doll." Let the Hard Rock Cafe Denver rock your world with delicious food, incredible service, energetic staff, and an experience you will never forget!
Rapid City, South Dakota
Contributor
13 reviews 13 reviews
13 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Bad service”
3 of 5 stars Reviewed March 23, 2013 via mobile

The food was ok. The service was horrible, we waited at least 10 minutes before anyone even talked to us. We have been there twice and both times we were not impressed at all. We will not be back.

    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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211 reviews from our community

63% Recommend
    73
    62
    50
    15
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Colorado Springs, Colorado
2 reviews
1 helpful vote 1 helpful vote
“rock n roll”
5 of 5 stars Reviewed March 19, 2013

Hard rock cafes are always nice great burgers,I like the Mile high Nachos Since Denver is the mile high city. Bar service is always great. the Rockies provide the backdrop.

  • Visited March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Contributor
17 reviews 17 reviews
3 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“The Hard Rock - No More Surprises”
3 of 5 stars Reviewed March 18, 2013

Atmosphere was loud, as they a battle of the bands while we were there. Food was good bar food, but nothing incredible.

Visited March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad
Contributor
15 reviews 15 reviews
5 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Great service, decent food”
4 of 5 stars Reviewed March 15, 2013

Service: our waiter Melody was the best. She took our unusual requests for Hot Chocolate with a breeze and brought them for us in good time; it was just the thing we needed for a freezing night! She was very friendly and super cool! We got our meals in record time despite the crowd and she kept checking in on us often. Thanks for great service!

Food: Average, but good lord, what portions! Two people can share the Hickory Smoke BBQ Chicken option! It did not really taste smoky, but not bad when you are major starving!

Ambiance: decent, since there were no rowdiness, just people who want to relax and chill out.

  • Visited February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
1 review
“Best Potato skins EVER, Management & Staff recognizing service not 100%”
4 of 5 stars Reviewed March 11, 2013

We were forgotten by the waiter after we were seated and given menus, We had to call his attention to order. When he finally noticed us he came around and apologised and said "I'm so sorry I totally forgot you guys" We said no worries, It didn't really bother us that much.. Then mid way through the meal the manager came around and said the waiter is really apologetic and we would like to have your meal on the house and order you both a desert as well.
We were really shocked as we didn't complain and actually never thought much about having to wait. Great management in recognizing when service wasn't 100% Even considering we didn't complain!

  • Visited March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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