I stayed here for 2 nights with a friend when we attended a conference down the street at the JW Marriott. We were here on a Saturday and Sunday nights.

The rooms were clean and modern and comfortable, but pretty basic.

There was no fridge but a few items on the bathroom counter as an "honor bar." It included a couple sodas, waters, chips and candy. Everything was $1, very reasonable. However they didn't restock it after our first night.

The front desk staff was friendly, but pretty unresponsive when we told them about the problems we had. We were given a letter when we arrived that the power would be out around noon on Sunday for 30 min and again at 5 pm for 60-90 min. We were at the conference all day and went for dinner afterwards and got back about 7 pm. The power was still out and they said if we went to the movies they would pay for our tickets. They were supposed to have free wine and appetizers but we didn't see it (we didn't ask though). We wanted to watch a show on TV so we went to our room (instead of a movie). My fiend took a shower but said there was no hot water. The shocking thing was the towels were actually bath mats! That was what they had restocked the towels with.

The power went back on at 8:10. We called for a wake-up call at 6:30. It never came. We checked out and told them about the towels not being restocked and the honor bar not being restocked and they "thanked us for our feedback" and when we told them about no wake up call they said "Oh, there was a computer glitch."

That's it? A computer glitch? No apology there.

We didn't really feel like they took our feedback seriously, or at least seriously enough to try to do anything to make it up to us.

Anybody can provide nice rooms. But good customer service (and fresh towels - not bath mats) is what makes me return and I won't be returning to the Cherry Creek Inn.