We were greeted right away with professional staff that helped us immediately with rescheduling issues regarding our room that led to an upgrade for the same price we booked way in advance for another room. This was such a Great stay, with friendly staff, a clean room, and linens seemed freshly laundered. There’s Complimentary wine/beer and a small snack in the evening, but the appetizers were mainly fried food they served M-Thursday evening only. There needs to be a variety of appetizers for everyone to be able to enjoy them as not everyone can enjoy fried stuff. Breakfast is good but still needs to be some none sugar cereals. There is Hot Coffee served all night long downstairs in the lobby and that’s a plus for us along with hot tea packets, but we wish there were hot chocolate packages also!! There are complimentary cookies at the front desk, sugar cookies, chocolate chip, oatmeal raisin and we believe peanut butter for those who have a sweet tooth!! The indoor pool and hot tub are really nice to enjoy, especially when you’re staying here during a Colorado thunderstorm as we did. We loved the spacious rooms, free Wi-Fi, flat screen TV, and the excellent facilities with up to date everything. We had the suite facing the Mountain View and as you enter, there was the bathroom on the left and then following a small living area with a flat screen TV along with a chair and loveseat hid abed, small fridge and microwave. The bedroom was quiet and had a queen size bed that was so comfortable!! We needed to check out a day early so when we did, Dawnita was at the desk that morning and was very understanding and gave us our refund as we checked out that morning along with a receipt and thanked us for our stay and wanted to make sure everything was great during our stay. She was fast and efficient also on taking care of everything. Thanks so much!! We recommend this hotel to anyone visiting the Denver area!!
Ask for a non smoking room on the 5th floor facing the Mountain View if your a non smoker and splurg...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 6, 2012
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Wow! Thanks so much for such a thorough, detailed review regarding our property, the staff, and the amenities. Good suggestions - we recently debuted a baked potato bar as one of the options for the Be Our Guest managers reception. I will be sure to pass along your compliments to Dawnita regarding your refund on the day you did not stay. Come back and see us again anytime.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.