The front desk staff was extremely friendly and helpful. I had booked the room months ago using my Marriott points, with paying for my last night. In the meantime my husband accumulated points,enough for the last night's stay. When I asked about changing the reservation to use his points, I was told no problem, and it was taken care of, quickly and easily. The room was fabulous (had the most comfortable bed I have had in a hotel in years), the breakfast more than adequate, and the location made it very easy for us to enjoy the city.