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JW Marriott Denver at Cherry Creek: Traveler Reviews


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Traveler Reviews

92% Recommend
4.5 of 5 stars 67 reviews
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[ Date ] [ Rating ]
Best Hotel Experience of my life

JW Marriott Denver at Cherry Creek

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5 of 5 stars
lalafatima 4 contributions
washington dc
Sep 6, 2008 | Trip type: Business
0/1 found this review helpful

If you need a place to stay in Denver, look no further. In fact, I am going back to Denver JUST to stay in this hotel. The service is like nothing I've experienced in my life, and I've stayed in hundreds of hotels all over the world. The hotel feels like a boutique hotel - it doesn't feel like a huge chain. The rooms are gorgeous and the bathroom is the size of a DC or NYC apartment. The service is ridiculous - everyone just goes out of their way to make you feel like a movie star. I've never been treated this well in my life. Cherry Creek is a hip area with tons of boutiques and restuarants. The hotel is right across the street from an incredible mall, and a 10-minute cab from downtown. If you need anything at all, just ask the manager Andrew. He knows how to run a hotel. Someone in my group actually cried when we had to leave.

  • Liked — the service
  • Disliked — elevator was a little noisy
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since June 29, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $338 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic hotel

JW Marriott Denver at Cherry Creek

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5 of 5 stars
leateach 1 contribution
North Carolina
Aug 24, 2008 | Trip type: Family

This hotel was fantastic. The location was great - we could walk out the door to shops and restaurants and Cherry Creek shopping mall was just across the street. The service in the hotel was some of the best I've ever had. All the staff were very helpful and there were lots of little extra touches that made our stay here very special. I would reccommend this hotel to anyone.

  • Liked — the location
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since August 24, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $338 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice Hotel, good location

JW Marriott Denver at Cherry Creek

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4 of 5 stars
CATrvl08 64 contributions
Dallas, TX
Jul 26, 2008
1/1 found this review helpful

Nice hotel, good service. Marble bathrooms, nice bath amenities. Great walking location to restaurants in the Cherry Creek area. I would stay here again.

  • Date of stay June 2007
  • Member since July 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $338 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Not up to Par at he Cherry Creek Marriott.

JW Marriott Denver at Cherry Creek

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2 of 5 stars
crankymainer 2 contributions
Maine
Jul 6, 2008 | Trip type: Couples
3/4 found this review helpful

Although the hotel is new and looks great, really great, it does not function very well. Upon a friendly check-in we went to our room and found it chilly, to say the least. The bellman showed us how the temperature could be altered and we settled into the lovely room. The room temperature read 66 on the thermometer but we felt very cold. The TV would not "boot up" and we needed Engineering to fix the problem. The next day we commented to the maid that the room felt very cold and would she check it for us. Nothing changed in that department. The following morning we went to the front desk to report that we were both sick and would be checking out four days early and going elsewhere. No one seemed at all interested. We called Engineering again and the engineer was absolutely the only person that responded to the problem. It seems the motor had fallen off the interior unit, the pipes had frozen and the unit was forcing 52 degree air onto us into the room. The filter on the unit had not been changed in months as it was throughly clogged with dust and growing bacteria. He had us moved immediately to another room on the same floor, smaller by far and with two beds. The engineer told us to expect a large reduction in our room rate, if not totally forgiven. In the morning when we were leaving for another hotel, at check out we were given a bill for the full amount. We asked politely to speak with the Manager and a lovely, fresh faced young girl with braces listened to our story. She went into the back and came back , cheerfully, to tell us that she had wrangled $20.00 off per night for us. We were sick, had temperatures, earaches , tremendous headcolds and were in no mood to beg for mercy. She then told us that she was not" the manager", just the desk manager, and if we wanted we could send an email as the "boss" was away. I ask you, is this any way to run a Hotel? The staff, except for the last encounter, was phenomenal. The building looks lovely, but under that pretty facade is a lousy, poorly maintained wreck of a place with very poorly designed heating and cooling systems. Our room could have been a lot cleaner, as there were finger prints on the door jambs and the glass shower door was not clean. On the plus side was the kindness offered to my dog. The staff was just great, but management was very poor with bad communications. I left a note for the "Manager" two days into the problem but never heard from him. Bottom line was that the the young woman on duty took off the last night fees as it was a very much smaller room and we had some inconvenience. The place is modern, hip, in appeal, but not to the standard I expect from Marriott.All flash, no substance.

  • Liked — Suzi Kim, breakfast waitress
  • Disliked — maintainance/management
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since June 30, 2008
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Spa, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $338 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved this hotel!

JW Marriott Denver at Cherry Creek

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5 of 5 stars
right1 3 contributions
Alberta
Jul 1, 2008
2/2 found this review helpful

Just returned from a 2 night stay at this hotel. Everything was wonderful. Very helpful and courteous staff. Accommodation was excellent with extremely comfortable beds. This hotel is very convenient to everything, with lots of things to see and do within walking distance. Would love to go back and stay longer!

  • Liked — Staff
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Other
  • Age group 50-64
  • Member since May 01, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $338 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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JW Marriott Denver at Cherry Creek Also Known As

Address: 150 Clayton Lane, Denver, CO 80206