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“Best concierge lounge of all U.S. Marriotts” 5 of 5 stars
Review of JW Marriott Denver Cherry Creek

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JW Marriott Denver Cherry Creek
4.5 of 5 Hotel   |   150 Clayton Lane, Denver, CO 80206 (Cherry Creek)   |  
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Ranked #15 of 149 Hotels in Denver
Santa Fe, New Mexico
Top Contributor
99 reviews 99 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
68 helpful votes 68 helpful votes
“Best concierge lounge of all U.S. Marriotts”
5 of 5 stars Reviewed October 5, 2012

I'm Marriott Platinum and have retained Gold or Platinum status for several years and thus have been lucky to have Concierge Lounge privileges. I've found that, while Marriott Concierge lounges in Europe and Asia have wonderful food and drinks, U.S. Marriotts aren't even in the same league. I've found two U.S. exceptions: the Mayflower in D.C. and Denver JW Cherry Creek, with the latter being the best. The evening food was exquisite and consistently excellent (I was in there 4 nights in a row). The hostess was delightful and I noticed her ability to engage customers transversed all age groups.

The room was a perfect size and its bathroom well-appointed with a separate shower and soaking tub. JW Cherry Creek staff were polished and professional. I did have a special request and it was immediately taken care of.

I dont get to Denver very often, but when I do: JW Cherry Creek is where I want to be.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick W, Manager at JW Marriott Denver Cherry Creek, responded to this review, October 6, 2012
Dear LesDye,

Thank you for you review and the high praise. It is very much appreciated. I am so happy to hear that you enjoyed your stay. Thank you as well for recognizing the Concierge attendants great service. I will pass along your comments. Hopefully we will see you again very soon.

Have a wonderful day!

Nick Welker
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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567 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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English first
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 2, 2012

I find it quite amazing that it is not possible to communicate with this hotel by email, concerning a forthcoming stay!

When I asked Marriott Customer Care for the email address of Nick Welker, Director of Operations at JW Marriott Denver Cherry Creek I was told "The JW Marriott Denver Cherry Creek hotel does not currently have a publicly listed email address and we are not permitted to provide guests with employee's e-mail addresses".

Not very customer friendly!

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick W, Manager at JW Marriott Denver Cherry Creek, responded to this review, October 6, 2012
Dear rhadamanthus,

I am sorry that you have been unable to contact me. My email address is below. I look forward to hearing from you. Have a great day!

nick.welker@jwmarriottdenver.com

Sincerely,

Nick Welker
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 28, 2012

Stayed for 2 nights Sept 12. Very upscale location in a great suburb of Denver. Excellent choice of bars and restaurants in the surrounding area, covering most tastes, and a large comprehensive shopping mall across the road.
c. 90 minute walk along the Cherry Creek to downtown.
Very nice bar and restaurant, but for the price of the room it was fairly small and although very nice - not what I expected from a JW at nearly $400 a night.
JW Santa Monica the night before was probably twice the size!

Overall, if you can get a reasonable rate I'd recommend, if only for the location.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick W, Manager at JW Marriott Denver Cherry Creek, responded to this review, October 6, 2012
Dear HJDEngland,

Thank you for posting a review. It is appreciated. I am happy to see you enjoyed your stay and the Cherry Creek location. Please let me know the next time you are coming to the hotel.

Sincerely,

Nick Welker
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steamboat Springs, Colorado
Top Contributor
72 reviews 72 reviews
52 hotel reviews
Reviews in 44 cities Reviews in 44 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 24, 2012

We stayed here one night before flying out of the Denver airport, using Marriott points to pay for our room. When booking, we looked at the other Marriott properties available, but decided that this one was worth the extra points and that turned out to be true. Great service, great amenities, great location within easy walking to lots of great shopping and restaurants. Our room was on the fifth floor and we had a nice view to the mountains, even though the bottom part of the view was partially obscured by an apartment building across the street. If you were up another floor or two, you could have a completely unobscured view. The king bed was very comfortable with nice linens. The bathroom was large and the decor was really nice. There was a separate shower stall on one side and bathtub on the other side. There was a free internet service which is always appreciated. It was usable, but slow. Faster internet service was available for a fee.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick W, Manager at JW Marriott Denver Cherry Creek, responded to this review, September 26, 2012
Dear Swissmiss001,

Thank you for taking the time to post a review. It is very much appreciated. Thank you for choosing the JW to redeem your valued points. I know there are many options and it is appreciated. I was glad to see you enjoyed the hotel and thank you for recognizing the staff's efforts. Please come back and see us again soon.

Warm Regards,

Nick Welker
Director of Operations
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Beverly Hills, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 20, 2012

We stopped at the marriott for the night on our way back home. We wanted to visit the art museums of denver. The hotel is very nice and has great location. The hotel is very busy and the noise was average but you are in a big city. Great place overall..would stay again

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick W, Manager at JW Marriott Denver Cherry Creek, responded to this review, September 26, 2012
Dear Michelle R.,

Thank you for your recent review. So happy to hear you enjoyed the location and hotel. Sorry about the noise you experienced. Maybe let me know the next time you are coming and I will see about booking you a very quiet room. Hope to see you soon. Have a great day!


Sincerely,

Nick Welker
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 14, 2012

Great service and amenities. We had a great view of the Rockies from the hotel room. Lots of great little stores and restaurants in the area. Definitely worth the little extra to stay there than other Marriott properties in the area.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick W, Manager at JW Marriott Denver Cherry Creek, responded to this review, September 20, 2012
Dear Rich W,

Thank you for recommending our hotel to other travelers. I too believe the Cherry Creek area around the hotel is amazing and believe many travelers would love to stay with us. Please come back and see us again soon.

Have a great day!

Nick Welker
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape town
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 9, 2012

Just spent one night here but it is a great hotel. Great location near the mall and near great restaurants and bars.

They have a great bar called second home downstairs- although the only reason I found it was due to the conferencing waitress serving our function telling me that the bar would open " in 1 minute" in the conferencing area and she would not serve me a beer- just a terrible attitude- but the bartender in the bar made up for her!

Great rooms, good staff and a great car service

Room Tip: All good bara blp froma disgruntled waitress in the the conferencing dept that costs the hote in the...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick W, Manager at JW Marriott Denver Cherry Creek, responded to this review, September 13, 2012
Dear Deneys,

Thanks for your review. I am sorry for the issue you experienced in our conference area. Thank you for bringing it to our attention so we may address it. Thankfully the bartender in the restaurant was able to make up for the experience. Please let me know the next time you are coming to the hotel and I will do my very best to ensure your stay goes perfectly.

Warm Regards,

Nick Welker
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Denver Cherry Creek

Address: 150 Clayton Lane, Denver, CO 80206
Location: United States > Colorado > Denver > Cherry Creek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Denver
#6 Luxury Hotel in Denver
#10 Romantic Hotel in Denver
#11 Business Hotel in Denver
#11 Family Hotel in Denver
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Denver Cherry Creek 4.5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to the JW Marriott Denver Cherry Creek, where guests are free to be themselves. As one of the premier Denver luxury hotels, we provide guests with an experience they can only have at the JW Marriott. Nestled in Denver near the Rocky Mountains, the hotel makes you feel the influence of a comfortable and free mountain lifestyle. With an award-winning restaurant, Second Home Kitchen + Bar, serving creative spins on American classics and a beautiful fire pit, you too can take in the Colorado atmosphere. Our luxurious guest rooms have views of Cherry Creek and many look out on the spectacular Rocky Mountains. With marble tubs and handsome furniture you will stay in style. For a day of relaxation, head to Antoine du Chez, our on-site salon and spa. Steps from the best shopping in Denver and minutes from many top Denver attractions, we are perfectly located. Head to a Broncos game, or spend the day at the Nature and Science Museum. Immerse yourself in timeless luxury at the JW Marriott Cherry Creek ... more   less 
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Also Known As:
Jw Marriott Denver Cherry Creek Hotel Denver
Jw Marriott Cherry Creek
Marriott Denver
Denver Marriott

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