I stayed at this hotel March 5th and 6th with some girlfriends. We chose this hotel for its location and free shuttle downtown. As far as those two things go the hotel was excellent, Juan the shuttle driver was awesome. He knew just where to take us and was good company. And the cab fee back to the hotel was $9, awesome! Unfortunately the rest of the staff and stay was not the same. As soon as we got to the hotel and checked in we waited for the elevator for about 7 minutes. Not even over exaggerating. It wasn't busy and we even ended up asking if the elevator even worked. It finally came. We were greeted by a huge stain on the floor in the hallway outside our door, looked like paint or something. The hallway also smelled like smoke but when we went into the room it just smelled dusty, so we opened the window, problem solved. When we went into the room it was kind of crammed and definitely outdated (which we expected after reading other reviews, not a big deal). After unpacking and relaxing for a minute, which with 4 girls our room was basically covered in a layer of clothes, luggage, and everything you would expect. At this point someone went to use the sink and it was not working. We talked to the front desk and without apologizing or sounding sincere in any manner said "Oh, that was supposed to be fixed." They ended up offering a room move but it wasn't a big enough deal for us to pack up again we just decided to use the bathtub to brush our teeth and such. We really weren't picky. The trip went well up until checkout, we asked for a late checkout which was 1 o'clock. From about 10am on the maids were knocking on the door about every half hour trying to get us out so they could clean. It got to the point where we ended up being rude so that they would stop. They even parked their cart right outside our door. We almost tripped on it walking out of the room. Checkout went smooth, no problem there. Later on one of the girls realized she left her military i.d. and a debit card in the drawer in the hotel room, we all saw her put them in there as soon as we checked in. Yes it is definitely her fault for leaving them but [--] happens. We went back to get her things where the front desk staff was very rude about it. We were leaving town so we obviously needed those things back. Finally the maid went and got her things but just came back with the military i.d., no sign of the debit card. When we asked the maid about it she said it wasn't there and that she didn't need money so she wouldn't steal it. Ummm, I'm sorry but your a maid. I'm sure you wouldn't turn down some extra cash if offered. After insisting to her that the debit card was literally right on top of the military i.d. she went back up to the room and brought us the bible, handed it to us and said that was all that was in the drawer and that nothing else was in there so we must have misplaced it. YEAH, SURE. As we are waiting in the lobby trying to figure out what to do we hear the front desk staff talking [--] about us 4 feet away. Saying how its not their fault that we left things in the room, maybe we should be more careful. Granted yes it was our fault but really... that means we deserve to be stolen from and you couldn't wait to talk badly about us at least until we left? She ended up cancelling her card, done deal things happen. And you would think this is over huh? No, today, a week later I looked at my account online to find a $250 charge to Hotel VQ. I called because it was obviously a mistake, I payed online and that charge was there too, which btw was $141. When I called they said it was a smoking charge. First of all, I don't smoke. Yes, a couple of the girls I was with did but they did NOT in the room. If we wanted a smoking room we would get a hotel where there was smoking that we wouldn't be charged for.. its pretty simple. I told the woman that, who transferred me to someone else, where I told everything again, who then again transferred me to the general manager where I had to tell it all over again. The general manager was very nice but said when there is a dispute with something like that he talks with the head maid, you know the one who was pushing us to get out of the room and the one who stole the debit card, and would check out the room to see how bad it smelled and then would get back to me. I haven't heard back but if the charge is not removed the owner of this crappy hotel will be hearing from me. I've never written a complaint of any kind and we were not hard to please, I mean we didn't even need a running sink to make us happy. I just want people to know if your reading reviews and thinking.. "Ehh it can't be that bad I'm not picky." That's what we were thinking and it was a terrible mistake. Do NOT stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.