Upon checkin, I was gratified to discover that Hotel VQ was entirely nonsmoking. It didn't take much time, though, to realize that this was (just) an ideal. Within an hour of checkin, I started to smell smoke wafting in from somewhere ... not enough to make my clothes smoky, just enough to be annoying. I called the desk and was told that they would have security check it out. The smoke didn't go away, but didn't get worse. Should point out that I have a pretty sensitive nose.

The next night, upon emerging from the shower at 12:30 AM, I smelled smoke coming into the room. It was clearly coming directly through the (closed) door to the connecting room! This smoke was much more intense than the night before. Again, I called the receptionist, who asked a number of questions to ascertain the room number from which the smoke was coming. She said they would be charged the $250 fee for smoking in a room. After a half hour of trying to fall asleep, I called the desk again. The receptionist said she would call that room. Didn't hear the phone ring, though I could hear guests' voices through the wall. Woke up again about 3 AM and the smell was gone.

Otherwise, the in-room wireless has been out of order for two nights in a row, due to a DNS server problem. Wireless does work in the lobby, however.

Others have commented favorably on the free shuttle. My experience has been less favorable. Wait times till pickup have been 18 min., less than 5 min., 30 min., and 16 min. (avg. 17 min.).

Recently stayed here and accidentally left a bag behind. My fault. I totally admit this. No one forced me to leave behind a bag. i called the front desk and they assured me it was no problem. They would ship the bag to me COD. I appreciated this greatly.

I was told the supervisor of housekeeping would do this on Monday when she got in. Great.

The shipment arrived today. COD = $100. What????? I asked the mailman if there was some mistake. he said, "No, the postage was $33.94, but they are charging you $66.06 for their own services." REALLY??? Sticking my bag in a well-worn box, taping it up and slapping a label/postage on it is worth almost twice the cost of postage?? And seriously, NEVER once did they mention this upcharge. A nominal fee of $15.00? Sure. But $66???? That's not only ridiculous, it's HORRIBLE customer service.

I have stayed here multiple times, and find it sad they even attempted to do this to a returning customer. Again, if they had told me the fee upfront, I could have tried to make other arrangements, or chosen to accept it. But, to be blindsided by such a ridiculous amount was unfair!

Make sure you NEVER make a mistake in this hotel...it will cost you dearly.

Stayed at Hotel VQ February 12-222/2013. I was not anticipating much as this Hotel has been at this physical locations forever. Rooms were a little rough around the edges - been through a lot, but were clean and quiet. The restaurant upstairs was surprisingly good, and reasonalble in price. The front desk went out of their way to help me. The shuttle service was excellent (even during a February blizzard), and I never had to wait more than 10 minutes, Juan, the shuttle driver, and former US Army jump master, was knowledgeable and friendly. I would stay here again.

Outdated, threadbare, & plain. Didn't wan't 2 pay for ambiance. Good value. Contrary 2 previous review I liked the bed. Room seemed quite clean, good linens. Good hot shower in small, spare bathroon. Restaurant/bar upstairs surprisingly good,W/ best sweet potato fries ever seen. Serve Jameson's. Just value without being dirty or scary.