Recently stayed here and accidentally left a bag behind. My fault. I totally admit this. No one forced me to leave behind a bag. i called the front desk and they assured me it was no problem. They would ship the bag to me COD. I appreciated this greatly.
I was told the supervisor of housekeeping would do this on Monday when she got in. Great.
The shipment arrived today. COD = $100. What????? I asked the mailman if there was some mistake. he said, "No, the postage was $33.94, but they are charging you $66.06 for their own services." REALLY??? Sticking my bag in a well-worn box, taping it up and slapping a label/postage on it is worth almost twice the cost of postage?? And seriously, NEVER once did they mention this upcharge. A nominal fee of $15.00? Sure. But $66???? That's not only ridiculous, it's HORRIBLE customer service.
I have stayed here multiple times, and find it sad they even attempted to do this to a returning customer. Again, if they had told me the fee upfront, I could have tried to make other arrangements, or chosen to accept it. But, to be blindsided by such a ridiculous amount was unfair!
Make sure you NEVER make a mistake in this hotel...it will cost you dearly.
- Also Known As:
- Vq Hotel Denver
- Red Lion Denver
- Official Description (provided by the hotel):
-
Downtown
...
more
less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Cheap Tickets, Hotels.com, Travelocity, Venere, Otel, Olotels, EasyToBook, Agoda, getaroom.com, HotelsClick and Tingo so you can book your Hotel VQ reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.