Recently stayed here and accidentally left a bag behind. My fault. I totally admit this. No one forced me to leave behind a bag. i called the front desk and they assured me it was no problem. They would ship the bag to me COD. I appreciated this greatly.
I was told the supervisor of housekeeping would do this on Monday when she got in. Great.
The shipment arrived today. COD = $100. What????? I asked the mailman if there was some mistake. he said, "No, the postage was $33.94, but they are charging you $66.06 for their own services." REALLY??? Sticking my bag in a well-worn box, taping it up and slapping a label/postage on it is worth almost twice the cost of postage?? And seriously, NEVER once did they mention this upcharge. A nominal fee of $15.00? Sure. But $66???? That's not only ridiculous, it's HORRIBLE customer service.
I have stayed here multiple times, and find it sad they even attempted to do this to a returning customer. Again, if they had told me the fee upfront, I could have tried to make other arrangements, or chosen to accept it. But, to be blindsided by such a ridiculous amount was unfair!
Make sure you NEVER make a mistake in this hotel...it will cost you dearly.
- Official Description (provided by the hotel):
- Downtown ... more less
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- Also Known As:
- Vq Hotel Denver
- Red Lion Denver