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“Very good stay!” 5 of 5 stars
Review of Embassy Suites Denver - Downtown / Convention Center

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Embassy Suites Denver - Downtown / Convention Center
3.5 of 5 Hotel   |   1420 Stout Street, Denver, CO 80202 (Downtown)   |  
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Ranked #9 of 148 Hotels in Denver
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very good stay!”
5 of 5 stars Reviewed May 2, 2014

Just attended a conference in Denver that packed the city hotels full the end of April, 2014. The breakfast bar was fabulous, Matt makes a great egg white and veggie omelette very efficiently and always pleasant. Willy was a charming addition to the breakfast scene efficiently cleaning up after the guests. The staff were kept hopping with the volume of people they were servicing and always did so pleasantly. It is a nice place to stay when you are at a conference, you have that extra room to do work if you need to and a separate sitting area. Would recommend this to anyone looking for more than a hotel room, and it's easy to escape from the conference centre. Great job Denver! Cyndi from Canada.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, May 7, 2014
Thanks very much for your great comments, also for recognizing Matt, one of our finest!

For team Embassy Suites Denver Downtown,
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,468 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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English first
Redondo Beach, California
Top Contributor
71 reviews 71 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed May 2, 2014

The location is great. It is walking distance to shops, restaurants and transportation. The room was spacious and comfortable. That said, there were a few issues with the hotel that were really frustrating. One, they tried to charge us for parking ($33 a night!) when we told them when we checked in that we did not have a car. On the following day, we made sure that they did not have a car on our account, which they said they did not. Then, the day we are checking out we get a bill in the hotel room for parking! They took the charges off, but still how many people have had this happen and not notice the charges? Also, and this is where the 2 stars come in….as we were getting into the elevator to leave we see a manager with a door for a bay open. Mind you, we are on the 15th floor. He says, “Sorry this elevator is reserved. We will call a new one for you.” OK that is weird. So we wait and wait and wait. About five minutes later, we are still waiting for another elevator when we see some jerk finally come and take the special elevator just for him. No apologies from him (but really he seemed like the person who doesn’t give a S, and nothing from the manager. He refused to look at us the entire time. Only after that guy left, did we get a car. Obviously we couldn’t take the stairs with our luggage, but it probably would have been quicker. It left a really bad taste in my mouth after that kind of service. It had made me never want to go to Embassy again, and it’s the only hotel I ever use for travel.

Room Tip: For views of downtown, ask for a south facing room.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, May 7, 2014
Dear traveler,

We thank you for your review and posting - parking in our primary location in Denver is of course expensive and we are happy to report that we charge along the lower range for valet parking in downtown hotels, while there are several self-parking surface lots close by for your future travel needs. We are shocked to learn about the person who refused guest elevator access to you and we are convinced of a misunderstanding, our managers and staff are highly trained hospitality professionals and we hope you agree with us that there could have been room for a misunderstanding. I hope you will give us another chance and return so we can show you how good we are.

For team Embassy Suites Denver,
Stephan
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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 1, 2014

Stayed over one night last week in Denver. And what can I say I regret that did not stayed in this hotel a week before when opted for a more international brand.
Very good value for money. Well pleased with this hotel.
Nice and clean spacious rooms.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, May 7, 2014
Dear traveler,

Thank you for your terrific review and rating! Come back soon!!
For team Embassy Suites Denver,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
3 of 5 stars Reviewed April 30, 2014

Hotel is nice and convenient to convention center. Room was not clean upon check-in and smelled very musty. Changed to 2 additional rooms that smelled the same. Finally gave up and stayed in the 3rd room.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, May 7, 2014
Dear traveler,

Thank you for your feedback, we appreciate learning from our guests always. We inspected the room and could not determine any aroma/smell but we certainly realize it impacted your stay and experience and for this we apologize. As a precaution we have shampooed and deep cleaned the room once more and reinspected it once over. Thanks for bringing this to our attention.

For team Embassy Suites Denver,
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moorhead, Minnesota
Top Contributor
466 reviews 466 reviews
80 hotel reviews
Reviews in 120 cities Reviews in 120 cities
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed April 28, 2014

Close to the converter center and modern with good beds, great sheets and great location. Lots of restaurants in the neighborhood and food shopping too. My check was met with a rather talkative clerk wanting to explain everything in the greatest detail but he did take care of me well. Too much is better than too little.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, May 7, 2014
Dear Traveler,

Thanks so much for your kind review and we agree with you that a curious, chatty and welcoming arrvival experience beats too-litte-information everytime. Glad you enjoyed your stay, come back soon!

For team Embassy Suites Denver,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 28, 2014

Hotel is pretty. Staff is helpful and friendly. The room set up was great as the "family area" was close to the hallways and the bedroom was on the opposite end. Room was clean and the bed was comfy. Hotel is close to many downtown features and you can either walk or take a pedicab to the places you want to go. The mile walk to the Pepsi Center was a breeze. Breakfast was good and offered fruit and eggs was well as the traditional breakfast items.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, May 7, 2014
Dear Traveler,

Many thanks for taking your time for this review, we are glad you enjoyed our friendly staff and hotel. Come back soon....!

For team Embassy Suites Denver,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loudon, Tennessee
1 review
4 of 5 stars Reviewed April 26, 2014

From the moment we walked in we experienced very helpful and friendly employees. The hotel lobby interior gives you a very peaceful and serene feeling with its earthy atmosphere. We just lingered in the eating area and lobby admiring the decorative features. Even though the breakfast was the normal Embassy Suites fare, the food was fresh and displayed pleasantly. Our favorite part was being treated like we were in a fine restaurant by a breakfast host Kerry Nash. We enjoyed the coffee so much, that he took the time to get us the name and chatted with us. It is a short walk to the 16th street mall area with shopping and restaurants. The rooms are clean and nicely appointed. Our only drawbacks in not giving it 5 stars were the powdered looking eggs on the buffet,(but you are able to get made to order), and the $33.00 parking fee. But there is parking next to the property at about $12.00.

Room Tip: Mountain view room was isolated from main hallways, so more quiet.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephan M, General Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, May 7, 2014
Dear Traveler,

We are so glad to learn that our team was very friendly and helpful and that you enjoyed your stay so much.
For team Embassy Suites Denver,
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Denver - Downtown / Convention Center

Address: 1420 Stout Street, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Denver
#8 Business Hotel in Denver
#10 Romantic Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Denver - Downtown / Convention Center 3.5*
Number of rooms: 403
Official Description (provided by the hotel):
Welcome to the Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more   less 
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Also Known As:
Embassy Suites Denver - Downtown / Hotel Denver

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