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“Superb property and friendly service.” 5 of 5 stars
Review of Embassy Suites Denver - Downtown / Convention Center

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Embassy Suites Denver - Downtown / Convention Center
3.5 of 5 Hotel   |   1420 Stout Street, Denver, CO 80202 (Downtown)   |  
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Ranked #7 of 147 hotels in Denver
Mystic, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Superb property and friendly service.”
5 of 5 stars Reviewed June 22, 2013

Top notch service and beautiful property. Delicious complimentary breakfast. Spacious and clean suites. Service was above and beyond especially Tommy, chef at breakfast. Manager's reception was a nice touch. Definitely booking this property again. Thanks for going above and beyond.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, June 24, 2013
I'm glad that you had a great stay at our hotel and we would love to have you stay with us again soon! Thank you for all the wonderful comments you shared!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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English first
Ashburn, Virginia
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 22, 2013

We checked in and were not informed that our room had complimentary WIFI until we asked about it on day 3. Also didn't learn about the free lobby WIFI either, a fellow guest told me.

Our room's sofa had stains on it. I drew the straw to sleep on the sofa, and found that the floor was quite dusty, but I found a shiny penny.

On Monday we arrived, the hallway (9th floor) had a lot amount of crumbs and 24 hours later, still there. One would think housekeeping would have noticed and took care of it.

The breakfast was good. More chocolate donuts, get one fast, they go quickly.

The front desk staff for information was a hit or miss. One staff did look up the fires on the Internet and showed me where the fires were, cause I was curious to how close to downtown Denver.

The managers cocktail reception's staff work hard. From the bartenders to the staff that set up and clean up, they were all outstanding.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, June 24, 2013
We appreciate you taking the time to provide us with some feedback from your recent stay. We take great pride in being known as one of the top hotels in the Denver area. I apologize that your stay didn't live up to the level of service that we expect. Next time you are in the area please contact me directly and I will make sure that you are well taken care of! Please come and visit us again soon!
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A TripAdvisor Member
5 of 5 stars Reviewed June 20, 2013

The stay was very convenient and near the convention center, which was appropriate so that I could attend the event that I had to attend. If you are an early riser and are expecting a breakfast before departing the hotel, the "Complimentary Breakfast" doesn't start until around 7:00 AM, so you may leave empty handed. This was my only disappointment with my travels.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, June 21, 2013
We appreciate you choosing to stay with us for the convention you attended! We appreciate the feedback you provided as well. I wanted to let you know that our breakfast starts at 7AM during the weekends and at 6AM during the weekdays! We look forward to having you stay with us again soon!
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Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 20, 2013

This hotel has an excellent location and was very nice, I would definitely stay there again. They are located directly across from the convention center and it was very convent restaurants and shopping. The only issues I had was there was some hair in the room (that was not mine) and I had to have my shower fixed twice. Robert from engineering fixed my shower the 2nd time and he was very helpful and friendly.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, June 21, 2013
I'm glad that Robert was able to take care of the issues you encountered but I apologize that these even came up in the first place! Thank you for the feedback and I will be sure to share your comments with our entire team!
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Los Angeles, California
1 review
5 of 5 stars Reviewed June 18, 2013

The best part of our stay at the Embassy Suites-Downtown were the young men working the garage! The valets are the first ones the customers are in contact with and the last ones they see when they leave, the valets at this hotel would be considered top of the line with their smiles and their willingness to help. When one goes to this hotel make sure to say hi to any of the people working the garage as they will always be the most important people to you! The guys are great but there were too many to remember by name, but we will always remember Dayton, Michael and Alan!

Thank you,
Doug and Heather Aitken

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, June 19, 2013
I'm glad that you and your husband chose to stay at our hotel for the business trip! We appreciate the feedback you shared and would love to have you both stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrance, California
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2013

Went with my husband for a business trip. Suites were clean and very roomy. Quiet room but you can hear the din from the Manager's Reception in the early evening but not a big deal as it doesn't last into the late evening. The full breakfast and Manager's Reception were a very nice touch. You can have an omelet made to order or choose from the buffet already available. Used their business center and fitness center almost daily and never had to wait for a machine. Free Wi-Fi in the room made surfing on my phone easy. One plus is the A/C was not over- or underwhelming like in some hotels. Thermostat controller kept room temperature just right. Walking distance (about 2 blocks) to 16th St. Mall where there are lots of restaurants and shops to visit. The hotel also had a spa massage special that looked tempting. Overall a very nice place to stay and relax while my husband was at work.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, August 19, 2013
Thank you for providing us with some feedback from your last visit! We would love to have you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montpelier, United States
1 review
4 of 5 stars Reviewed June 17, 2013

Just like most downtown hotels during a conference, the nightly stay rate was a bit inflated. However, the complimentary hot breakfast buffet each maorning, and free drinks and snacks in the ealy evening softened the blow. Spacious suites. Only downside was you had to be a HHonors member to receive free internet access in your room....but I didn't need to use the internet for anything I couldn't get on my smart phone.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, June 18, 2013
I wanted to thank you for providing us with some feedback from your recent stay! I will share your review with our entire team and we hope to have you stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Denver - Downtown / Convention Center

Address: 1420 Stout Street, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Denver
#7 Romantic Hotel in Denver
#7 Business Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Denver - Downtown / Convention Center 3.5*
Official Description (provided by the hotel):
Welcome to the Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more   less 
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Also Known As:
Embassy Suites Denver - Downtown / Hotel Denver

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