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“Excellent Stay” 5 of 5 stars
Review of Embassy Suites Denver - Downtown / Convention Center

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Embassy Suites Denver - Downtown / Convention Center
3.5 of 5 Hotel   |   1420 Stout Street, Denver, CO 80202 (Downtown)   |  
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Internet Deal
Ranked #9 of 148 Hotels in Denver
Germantown, Wisconsin
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed April 16, 2012

Great room, friendly staff and customer service. Awesome hotel and experience for the price. Breakfast with Brian cooking up omlettes was superb. WiFi could be/should be free, and the air was very dry. Highly recommended to stay here.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, April 17, 2012
Thank you for posting a review about our hotel for us. We appreciate the feedback and hope that you choose to stay with us again soon.
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1,474 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 16, 2012

A last minute booking as we needed an overnight stay in Denver before flying back to the UK dodging the snow in the rockies. There's a big choice in the city and using the excellent reviews plumped for this one and wasn't disappointed. All the staff were extremely friendly and helpful and went out of their way to offer ideas on how they could improve your stay. The room was very good, especially the separate living area, air conditioning which worked (unlike many other hotels where it is too much or too little), comfy bedding and a very convenient location. The manager's welcome drink was a nice addition too. All in all, highly recommended.

Stayed April 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, April 17, 2012
It's great to hear that our #1 Ranking on TripAdvisor is what helped you choose to stay with us. Reviews such as this one will only make it easier for us to maintain this ranking. I hope you made it back to the UK safely, and we are looking forward to having you visit us again!
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knoxville
1 review
5 of 5 stars Reviewed April 15, 2012

By far this was the best service I have received at any Hilton hotel. We are diamond members and travel all over the world and Embassy Suites Downtown Denver by far has had the best service out of all our hotels visited. The staff at breakfast and happy hour were awesome. They were so polite and went out of their way to ensure that everyone was happy. We had some issues with our pull out bed and missing a remote and they were quick to resolve these issues. Every staff member greeted us and I would highly recommend this hotel to anyone. And don't miss Brian at the omelette station.....what a gentleman!!!!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, April 17, 2012
Thank you for sharing your recent experience you had at our hotel. We take pride in our customer service, and are always looking for new ways to improve. I will pass your comments along to Brian as well. We hope that we can become your new "home away from home"!
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Colorado Springs
2 reviews
4 of 5 stars Reviewed April 15, 2012

Stayed there 4/14. What a great place. Clean, well-run. Breakfast was the best. Coffee was good.The omelette station was the best.Brian does a great job. Friendly and he knows how to make an omelette. Didn't use the wifi but found out they charge for this. Why? And yes the parking was not cheap but to thier defense, they do take good care of your car and the guys at the door are super friendly and helpful. The Managers Reception was good. Always like free drinks.They had a hard time keeping the snacks filled. Due to rain, we end up eating dinner in the hotel. The food was good. Service was not. And our bread was still frozen. They should learn to run thier dinning room like the breakfast. As always we had a wonderful room. Will stay here again.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, April 17, 2012
I hope that you had a wonderful Birthday, and we are so pleased that you chose to celebrate it with us! I will make sure to pass all of your comments along to our staff, and we hope to see you again soon!
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Pueblo
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2012

This hotel is awesome. This is the 3rd time in a year we've stayed and we've never been disappointed. The service is amazing, the rooms are spacious and it's in a great location. The complimentary Managers Hours and full breakfast makes this place perfect for our family. If you become of Hilton Honors member, you can watch for packages or promotions. I would suggest getting the Parking Package because parking at the hotel is $29 a day. With one of the Parking Package it's either the same price as other rooms or just $15 more.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, April 17, 2012
We are thrilled that you have chose to stay at our hotel three different times! We would love to make our hotel your new "home away from home". If there is anything I may help you with on your next trip to Denver please don't hesitate to contact me directly. We look forward to seeing you again!
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Pittsburgh, Pennsylvania, United States
1 review
5 of 5 stars Reviewed April 14, 2012

I have to come here and recognize a few wonderful people at this hotel who have made my experience her exceptional. First, and foremost, the gentlemen named Brian at the omelet station! Brian is an outstanding gentlemen with a wonderful and positive attitude. Afterwards, I sat down and were served by two other wonderful people (J'rand and Marlon) both of whom were wonderful, but I was so impressed with J'rand that I asked permission from the manager to leave a nice tip for him. The staff at this hotel is wonderful and I loved my stay here!!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, April 17, 2012
Thank you for taking the time to recognize some of our employees that provided you with excellent customer service. I will make sure to share your comments with all three of them. I hope that because of your recent experience you will choose to stay with us again!
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 13, 2012 via mobile

A shout out to Brian and the omelette station. What an awesome guy and full of energy despite the woman being a pain in the rear about her omelette. The rooms are very nice and clean. The charging for WIFI is a bit ridiculous. This is 2012. Also the parking is a bit steep. But the hotel is well maintained and the breakfast food is good.

Stayed April 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe P, Front Office Manager at Embassy Suites Denver - Downtown / Convention Center, responded to this review, April 17, 2012
I'm glad that our staff was able to provide you with excellent customer service, as this is something we take extreme pride in. I will make sure to pass your comments along to my staff. We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Denver - Downtown / Convention Center

Address: 1420 Stout Street, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Denver
#8 Business Hotel in Denver
#9 Romantic Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Denver - Downtown / Convention Center 3.5*
Number of rooms: 403
Official Description (provided by the hotel):
Welcome to the Embassy Suites Denver Downtown / Convention Center - the ideal destination hotel offering the perfect setting for business or pleasure and a gateway to the city's rejuvenated downtown scene. A contemporary convention property, our LEED Silver Certified hotel in Denver is a lively destination within walking distance of the best attractions in downtown. Your stay includes cooked to order breakfast each morning and a complimentary manager’s reception for two hours each evening. ... more   less 
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Also Known As:
Embassy Suites Denver - Downtown / Hotel Denver

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