Booked a room for my birthday on Nov 9, 2011. The package included dinner in the Edge restaurant inside the hotel. Everything was great until the next morning. I got up to shower and there was no hot water. I couldn't really believe it so I let the water run for quite a while thinking it would get hot but it never did. I called down to the front desk and found out that the boiler broke and there was no estimate as to when the hot water would be available.
In addition, the heated floor in my bathroom didn't work and the little tv in the bathroom didn't work. While not critical, these last two things surprised me as I expect perfection from Four Seasons properties (and they usually deliver).
Upon check out, I noted my concerns with the agent and she suggested I talk to the manager. He was very nice and helpful. My planned outcome in talking with the manager was to see if I could get them to comp me a room for a future visit.
Instead, the manager comp'd my existing bill, which when you take into account my wife and I had dinner, parking, taxes, etc....was around $500. I paid nothing. I was surprised.
I think it's important to publish this review because it illustrates that when something goes wrong, management will make it right.
Because of this, I can recommend this hotel without reservation.
Bottom line: I would not hesitate to stay there again or recommend friends stay there when they're in town. In fact, I am going to Chicago next month and I'm staying at the Four Seasons.
- Official Description (provided by the hotel):
- Four Seasons Hotel Denver is a 45-story landmark in the heart of downtown. The Hotel offers a chic streetside restaurant, EDGE, with a lively see-and-be-seen bar atmosphere. The third floor boasts an urban Spa sanctuary and a rooftop outdoor pool and whirlpool. The 239 spacious guestrooms boast contemporary décor, flatscreen TVs, and 5-piece bathrooms with TVs in the mirror. In the theater district, Four Seasons Hotel Denver is walking distance to the arts complex, and trendy boutiques and eateries on Larimer Square. ... more less
- Reservation Options:
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- Also Known As:
- 4 Seasons Hotel Denver