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“Nice stay, but minor issues” 4 of 5 stars
Review of HYATT house Denver Airport

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HYATT house Denver Airport
3.0 of 5 Hotel   |   18741 East 71st Avenue, Denver, CO 80249 (Denver International Airport)   |  
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Stay.Fly
Ranked #37 of 147 Hotels in Denver
GreenLeadersBronze level
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Nice stay, but minor issues”
4 of 5 stars Reviewed July 22, 2013 via mobile

We stayed in a two room suite and were very pleased with the size of the room. I was pleasantly surprised by how quiet the room was. The bed was a bit hard for our liking. The major issue that we had with the room was all the small things that were wrong with the room. A hinge on a toilet came unscrewed, the dishwasher wasn't secured in its slot and would tilt out when loading or unloading, the closet doors were broken, the bath stopper constantly closed when draining the tub and an outlet didn't work. The breakfast had a nice selection and changed daily. The staff was very friendly.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, July 23, 2013
Dear Ebearce:

Thank you for taking the time to fill out a review on Trip Advisor! Your thoughtful feedback is helpful to our hotel! Your comments help us make improvements for future guests at our hotel. If your travels bring you back to Denver, we would love for you to be our return guest!

Sincerely,


Andra
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316 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Leicester, United Kingdom
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 20, 2013

We stopped off for one night after landing from a long flight from London and before starting a big tour of the Rockies and beyond - we arrived at 8.30 at night and were on the road before 8 in the morning so all we wanted was a comfy bed, adequate facilities and a reasonable price. This hotel more than scored against all of these needs.

The hotel is 10 mins drive from car hire at the airport and was easy to find - along Tower Road with all the other hotels/motels. The landmark is the 7/11 store and gas station - turn here and the hotel is 200yds on the left. Check in was easy and the room was spotlessly clean and well equipped with huge bathrooms. Hyatt House is the budget brand within the Hyatt group so don't expect the same range of toiletries and bath robes etc, you may get in 'proper Hyatts' but perfectly adequate. The kitchen was equipped with coffee maker and enough equipment to make a full meal if you liked - we walked over to the 7/11 and did take away - all we needed after airplane dinner.

My son and daughter hit the gym to loosen up after the flight and said it was well equipped, clean and fresh.

Self service buffet breakfast in the morning is free to all - nothing to write home about - but again more than adequate to set us on our way!

It is sometimes difficult to rate a hotel like this. Our expectations weren't high because we paid relatively little and all we wanted was a place to sleep well after a 10 hour flight. As we drove away in the morning we reflected that our expectations had been more than met. It did what we wanted with the added extras of friendly staff, excellent cleanliness, rooms bigger than we could have expected, extremely comfy beds/pillows, well equipped, easy to get to, so although we will probably forget it quite quickly, it has to be 5 stars!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, July 22, 2013
Dear Julian4:

Thank you SO very much for your thoughtful review! We are glad that you chose our hotel before exploring Colorado and the Colorado Rocky Mountains! We hope to see you again if your travels bring you back to DIA!

Sincerely,

Andra
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Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 14, 2013

Very nice, comfortable hotel near DIA. The staff here is great. Would have given 5 stars but there is no pool. Hotel has some decent restaurants nearby with free shuttle. Hyatt house's always have very comfortable beds!

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, July 15, 2013
Dear Janet Sue:

Thank you so much for taking the time to write such a thoughtful review! I am so lucky to have such a great team, and I am glad that you thought that they were great!! We do have an indoor pool and hot tub at the hotel. I am sorry that we neglected to point that out to you during your hotel stay. We look forward to seeing you the next time that you are in Denver!

Sincerely,


Andra
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Miami, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 5, 2013

This place is nice and even has good internet. Unfortunately I saw two very large dogs in the lobby. They are dog friendly. So I'm searching for alternatives at Denver airport. Be careful about getting in elevator with dogs.

Room Tip: Ask where the dogs are
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Stayed July 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, July 8, 2013
Dear Norm:

Thank you for taking the time to fill out a Trip Advisor review! It is true. We do allow pets at our hotel in designated pet rooms. Travelers that have pets with them, pay a pet fee for the deep cleaning of the rooms. Because our rooms have full kitchens, we encourage our guests to check-in and stay awhile. For future travels near the Denver Airport, Hyatt offers a Hyatt Place that is not pet-friendly, and of course, we would love for you to choose Hyatt hotels for your hotel needs. Thank you for your review!

Sincerely,


Andra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, UK
Top Contributor
68 reviews 68 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 29, 2013

After a tiring long haul flight the Hyatt House was a welcome place to rest your weary head! The shuttle was quick and efficient, rooms were spacious, beds divinely comfortable and the breakfast adequate - all in all it was a great stop over at Denver airport!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, July 1, 2013
Dear UK Traveler:

Thank you so much for being our guest!! I am so glad that after a long day/night of travel that our hotel was a perfect place for you to receive some rest! We hope to see you again!

Sincerely,


Andra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 7, 2013 via mobile

We stayed here for our first 2 nights in the US, arriving quite late and really tired, it was great that every interaction with the staff was handled quickly, efficiently and with a smile. We got advice on where to eat and then got a lift to the restaurant, I don't think the staff could have been any more helpful.

Stayed June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, June 10, 2013
Dear Sue B.:

Thank you for taking the time to write a review on Trip Advisor! I am glad that our team was helpful and efficient!! We are very proud of our hotel, and we hope that you choose Hyatt hotels when you travel. We look forward to greeting you again if your travels take you to Denver, Colorado!

Sincerely,


Andra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
55 reviews 55 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed June 6, 2013

This is just an odd place, or certainly not what I'd expect from an airport hotel. It's not a regular hotel, but more like an extended stay place. There's a whole kitchen, which seems odd for a place that I would assume is catering to travelers with early am flights or quick layovers. (Maybe it's really for the business park across the street). The positives are an airport shuttle (although their timing is far from exact) and a M-Th happy hour with beer and snacks - maybe to make up for no on-site restaurant. The personnel was nice. The room is okay but looked very dated for a new place (a bedspread?). It seemed overpriced.

  • Stayed May 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, June 7, 2013
Dear Memphis_piranha:

Thank you so much for taking the time to write a review on Trip Advisor! You are correct! We are not your normal type hotel that is located close to the airport! We are Hyatt's hotel that is designed for stays longer than five nights. But, your observation is correct. We are the closest hotel to DIA so we have a lot of guests that stay with us for one night too! Our Hyatt bedding will be changing by the end of the year so that will be changing soon. We are glad that you were our guest, and we look forward to seeing you again!

Sincerely,


Andra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Denver Airport

Address: 18741 East 71st Avenue, Denver, CO 80249
Phone Number:
Location: United States > Colorado > Denver > Denver International Airport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Denver
#18 Romantic Hotel in Denver
#36 Business Hotel in Denver
#39 Family Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Denver Airport 3*
Number of rooms: 123
Official Description (provided by the hotel):
Hyatt Summerfield Suites is now HYATT house™. We invite you to enjoy our comfy spaces and inviting places that let your real-life routines roll on during your long-term stay with us. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Summerfield Suites Denver Airport Hotel Denver

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