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“Really helpful staff” 4 of 5 stars
Review of HYATT house Denver Airport

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HYATT house Denver Airport
3.0 of 5 Hotel   |   18741 East 71st Avenue, Denver, CO 80249 (Denver International Airport)   |  
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Stay.Fly
Ranked #36 of 148 Hotels in Denver
GreenLeadersBronze level
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Really helpful staff”
4 of 5 stars Reviewed June 7, 2013 via mobile

We stayed here for our first 2 nights in the US, arriving quite late and really tired, it was great that every interaction with the staff was handled quickly, efficiently and with a smile. We got advice on where to eat and then got a lift to the restaurant, I don't think the staff could have been any more helpful.

Stayed June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, June 10, 2013
Dear Sue B.:

Thank you for taking the time to write a review on Trip Advisor! I am glad that our team was helpful and efficient!! We are very proud of our hotel, and we hope that you choose Hyatt hotels when you travel. We look forward to greeting you again if your travels take you to Denver, Colorado!

Sincerely,


Andra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
    189
    97
    26
    10
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Memphis, Tennessee
Top Contributor
61 reviews 61 reviews
40 hotel reviews
Reviews in 29 cities Reviews in 29 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed June 6, 2013

This is just an odd place, or certainly not what I'd expect from an airport hotel. It's not a regular hotel, but more like an extended stay place. There's a whole kitchen, which seems odd for a place that I would assume is catering to travelers with early am flights or quick layovers. (Maybe it's really for the business park across the street). The positives are an airport shuttle (although their timing is far from exact) and a M-Th happy hour with beer and snacks - maybe to make up for no on-site restaurant. The personnel was nice. The room is okay but looked very dated for a new place (a bedspread?). It seemed overpriced.

  • Stayed May 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, June 7, 2013
Dear Memphis_piranha:

Thank you so much for taking the time to write a review on Trip Advisor! You are correct! We are not your normal type hotel that is located close to the airport! We are Hyatt's hotel that is designed for stays longer than five nights. But, your observation is correct. We are the closest hotel to DIA so we have a lot of guests that stay with us for one night too! Our Hyatt bedding will be changing by the end of the year so that will be changing soon. We are glad that you were our guest, and we look forward to seeing you again!

Sincerely,


Andra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 3, 2013

I stayed here just one night after a long-haul flight from Sydney. The room was the most welcoming and comfortable place you could imagine. The full kitchen is an excellent addition for quick to prepare stay-in meals (you can buy supplies and ready-meals in the small in-house store next to reception if needed). The bed was the most comfortable bed I've ever slept in and the pillows were perfect. I had a view over the prairies to the snow-capped mountains in the distance. The room was very quiet with great insulation, had an a oh-so-comfy lounge area and the shower was huge. The included breakfast buffet in the morning was really good. The staff were very friendly and the free shuttle to/from the airport was so easy, they even drop you at your car-rental location if required. Really great value for excellent quality accommodation!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, June 4, 2013
Dear Arantius:

Thank you for the LOVELY trip advisor review!! And, you are correct! The Grand Hyatt bed is amazing! I am glad that you enjoyed the hotel and our team!! We hope to see you again if your travels bring you back to Denver.

Warmest regards,

Andra
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Armagh
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 28, 2013

This was an ideal hotel for one night as it is close to the airport. The cooking facilities in the room are fantastic if you are coming with lots of shopping but a waste otherwise! The bed was very comfortable and the shower was very big!
The reception staff were pleasant and they were helpful with return back to the airport.
I was a little disappointed with the selection at breakfast as there could have been more fruit and hot food but it served its purpose.
Overall a good stay.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, May 29, 2013
Dear Rachel:

Thank you for your nice review on Trip Advisor! We love that we are the closest hotel to DIA. We are very convenient for early morning flights that depart Denver International Airport. By the end of 2013, we are adding an omelet station so there will be additional items included with our complimentary breakfast. We look forward to hosting you again when your travels bring you to Denver!

Sincerely,


Andra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cherry Hill, NJ
Top Contributor
75 reviews 75 reviews
5 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 28, 2013

We have stayed here two years in a row to kick off our annual Denver/Vail Spring Break trip. The hotel is great for kids with a nice pool and big suites. The breakfast bar was average but the kids liked it. Our last trip (April 2013) we did have some small complaints that the room was a bit noisy and the pool area was not stocked with towels but the complaints were minor.

Overall we like this hotel and would stay there again. The staff was great on both visits and made our stay enjoyable.

Room Tip: The hotel has a slow elevator so if you are going to be "up & down" a lot, like with l...
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, May 29, 2013
Dear NJ Engineer:

Thank you for your thoughtful Trip Advisor review. We are glad that you have chosen to stay at our hotel two years in a row. We are happy that you choose Colorado for your Spring adventure! We appreciate our repeat guests, and we look forward to hosting your family in 2014!

Sincerely,


Andra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 27, 2013

Very comfortable room with kitchen and separate bedroom. Very nice breakfast, but evening snack (called a nacho bar) was pretty lacking. Not much there except for chips and cheese (or maybe my expectations are too high?). Nice beverage selection with the evening reception.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, May 28, 2013
Dear Toogh:

Thank you for being our guest at the Hyatt house Denver Airport. I appreciate your thoughtful feedback. I am glad that you enjoyed our evening social beverage selection. Hyatt is currently testing evening social selections at some of our locations so we will see some food and beverage selection changes in the future. In the meantime, we look forward to hosting you on your next trip to Denver, CO!

Sincerely,


Andra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Arm, Maryland
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 23, 2013

The suite was wonderful! I only had one issue--with a hair dryer that burned out after 1 min. The staff rushed one right up to my room. This room had a full-size kitchen, sectional sofa, huge bathroom with a wonderful shower, and a lovely bedroom. If you use the shuttle, book it early though.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSSDIA, General Manager at HYATT house Denver Airport, responded to this review, May 28, 2013
Dear MZMD:

Thank you for taking the time to write a lovely survey about our hotel. I am sorry to hear that your hairdryer was not working during your stay, but I was extremely pleased that our team replaced it with a new one within minutes! I hope that your stay in Denver was delightful, and we look forward to seeing you again soon!

Sincerely,


Andra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Denver Airport

Address: 18741 East 71st Avenue, Denver, CO 80249
Phone Number:
Location: United States > Colorado > Denver > Denver International Airport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Green Hotel in Denver
#19 Romantic Hotel in Denver
#34 Business Hotel in Denver
#41 Family Hotel in Denver
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Denver Airport 3*
Number of rooms: 123
Official Description (provided by the hotel):
Hyatt Summerfield Suites is now HYATT house™. We invite you to enjoy our comfy spaces and inviting places that let your real-life routines roll on during your long-term stay with us. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Denver Airport Hotel Denver

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