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Hotel Teatro: Traveler Reviews


Hotel Teatro
Hotel class 4 of 5
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1100 14th St., Denver, CO 80202
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Traveler Reviews

86% Recommend
4.5 of 5 stars 130 reviews
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[ Date ] [ Rating ]
Roach hotel

Hotel Teatro

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3 of 5 stars
woodlandlsr 3 contributions
Pittsburgh, Pennsylvania
Jul 12, 2009 | Trip type: Couples New

We made plans to stay in downtown Denver for one night to celebrate our 25th wedding anniversary. My husband really wanted to stay at the Brown Palace because he had heard wonderful things about the historical hotel and we had never stayed there. We flew in from the east coast for a business meeting at the Broadmoor and a visit with family. We arrrived at the hotel late as our nonstop flight to Denver was delayed due to poor weather conditions. We were very tired upon arriving at the hotel and went up to our room (a junior king suite on the 9th floor). The room was nice, although a bit cramped. Basically the suite was 2 small connected rooms, one with a king bed, the other with a small sofa, two chairs, a desk and TV. The linens and towels were wonderful and the room appeared clean. The concierge at the hotel had gone home for the night so the doorman recommended a nearby restaurant, Rioja, to have a late dinner. Rioja is an excellent restaurant and we thoroughly enjoyed it and our food.

Unfortunately right before leaving for the restaurant, I found a roach crawling on the floor in the bathroom. I decided not to make a big deal of it because I had chosen the hotel and did not want to make too much of a stink knowing that my husband would have preferred to stay at the Brown. We went to dinner and upon returning and getting ready for bed, I found another roach crawling next to the bed. At this point, I was thoroughly disgusted and wanted to leave the hotel but it was already almost midnight. We called down to the front desk and informed them about the roaches. They apologized and gave us the choice of another room on the 9th floor or another suite on another floor. My husband had to go downstairs to get the keys to look at the other rooms. I was surprised that they did not send someone up immediately to handle the problem. We decided to move to the 7th floor because it seemed a safer bet. They sent someone up to move us who went on to say that downtown Denver was filled with bugs due to the extremely damp weather. He seemed to think it was no big deal. Needless to say, I did not have a restful sleep that night. Luckily we did not see any more bugs. The manager offered to buy us breakfast at the hotel and we had a decent breakfast the next morning.

I wasn't going to post this on trip advisor but I do feel people need to hear the truth. This hotel is touted for wonderful customer service. Several days after staying at the hotel I received a form email from David Craig, General Manager of the hotel, asking about our stay and hoping it exceeded our expectations. He wanted to know if we had any comments or suggestions. I immediately responded and described our experience to him and voiced our concerns. It has been 12 days since our email and we have had no response from the general manager. For a hotel that has "excellent customer service", they certainly dropped the ball. After leaving Hotel Teatro we stayed with family in Denver and then moved on to The Broadmoor in Colorado Springs, a lovely resort hotel with truly excellent customer service. Unfortunately, Hotel Teatro is second rate. Wish I had listened to my husband and stayed at the Brown Palace. To me, roaches in a hotel room are a "big deal".

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since November 04, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from ReservationsManager, General Manager, David Craig
(Management representative)
Jul 14, 2009
We regret that you may not have received this reponse sent directly to you on July 8th, 2009 from our General Manager.

Thank you for taking the time to forward the details of the unfortunate experience you endured during your recent visit to Hotel Teatro. I was shocked and disappointed to discover that your stay was ruined by cockroaches.

I can tell you honestly that this is not something that is typically found at Hotel Teatro. I've been at Hotel Teatro for almost 7 years and this is the first case of cockroaches in a guest room that I am aware of. We practice regular exterminating procedures and engage in a number of preventative measures to avoid insects and other pests. We pride ourselves on the pristine presentation of the hotel and an incident such as this is profoundly disturbing.

I am concerned that you felt like you were treated with a lack of empathy and I can assure you that we will follow up aggressively with our team. An experience such as this one is disappointing enough. To have it compounded by anything less than genuine care is not acceptable.

I am quite confident that your experience was the exception and not the rule and I hope you will consider giving us another opportunity to earn your trust. We are capable of much more and I would appreciate the chance to prove that to you.

Please contact me at your convenience so that I may make the arrangements for your visit.

Please accept my sincere apologies,
David Craig
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Deserves #1 spot

Hotel Teatro

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5 of 5 stars
MathPrincess 6 contributions
Denver, Colorado
Jul 6, 2009 | Trip type: Couples

Wow, I mean wow this place is great. I got it on Hotwire, super deal. They upgraded me to a corner king for $30 super huge room. If you are super sensitive to street noise ask for a high floor. There is construction of the Four Seasons across the street, I was there on a holiday/weekend so I don't know how loud it gets, again ask for a room not facing 15th.
Super comfy beds, high quality sheets. Standard rooms have a nice tub, LOTS of towels, free internet and business center. Clean and nicely decorated. The best part is the bed for sure getting out of bed was the worst part. =) Walking distance to lots of great places on Larimer. Hotel local shuttle was a really nice treat.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since February 21, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from ReservationsManager, Reservations Manager
(Management representative)
Jul 13, 2009
Thank you so much for the wonderful comments about our hotel. We strive to be your home away from home and are happy to hear that you agree. Thank you for taking the time to let us know how much you enjoyed staying with us. We always appreciate feedback from our guests and we are looking forward to your next stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best Hotel in Denver, Maybe in all of the Rockies!

Hotel Teatro

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5 of 5 stars
nip255 4 contributions
Texas
Jul 1, 2009 | Trip type: Couples

We stayed for six nights in June 2009 and had two superior rooms for our party (two couples). To make a long story short, I have traveled all over the world and stayed in good hotels and very, very few have come close to the overall experience we had at the Teatro.

From check-in to check-out, every single member of the staff went out of their way to accommodate our every need, but at the same time they were not overbearing - something I don't like and oftend find present in nicer hotels. They were there in a flash if you needed anything at all, but were otherwise unobtrusive. The Rooms Division Manager, Mark, is a very nice guy and was very quick to make sure we were satisfied during our stay. He made it a point to check in with us throughout our stay to make sure we were still enjoying ourselves. The rooms were great, with huge flat-screen TVs, comfortable furnishings, and a heck of a bathroom. In fact, I think my wife spent more time in the jetted tub than she did outside the room!

The location cannot be beat. It's in the heart of downtown Denver's Theater District and is within walking distance to most area attractions. We spent long days just strolling the downtown streets, returning to the hotel here and there as needed.

The valet parking, which I normally refuse, was mandatory due to local construction. While this would normally have disappointed me (I don't like other people adjusting my seats or coddling me when I can park myself just fine), I didn't mind in this case as even the valets made me feel at ease and were very professional and friendly. However, the fee is not included in the room price and it isn't the cheapest thing out there. Be aware of it, though, and you will have no surprises other than a heck of a good time!

All in all, I would rate this stay as one of my top 5 of all time (out of over 250+ around the world). Do yourself a favor and book at the Teatro when you are next in Denver.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from ReservationsManager, Reservations Manager
(Management representative)
Jul 13, 2009
Thank you so much for the wonderful comments about our hotel. I am happy to hear that you think we are the best! We just received the 2009 Travel + Leisure Top Hotels in the World List. We strive to be your home away from home and are happy to hear that you agree. Thank you for taking the time to let us know how much you enjoyed staying with us. We always appreciate feedback from our guests and we are looking forward to your next stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Hands down, best service ever!

Hotel Teatro

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5 of 5 stars
awelch 1 contribution
Houston, Tx.
Jul 1, 2009 | Trip type: Friends getaway

Recently stayed at the Teatro and was highly impressed. It's in a great location in the heart of the theatre district with everything within walking distance. By far the most attentive staff I have ever had the pleasure of meeting. The bellmen were of great help with inside tips on the best places to go hike in Rocky Mountain Nat'l Park. The concierge, Carolyn, had an intimate knowledge of seemingly every restaurant in the area. Finally, the Teatro has probably the most exquisite bed I have ever slept in.

P.S. Make sure you try the chocolate they drop off nightly in your room. My fiancee, who normally isn't a fan of chocolate, ended up sneaking mine every night.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since July 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Can't wait to go back!!!

Hotel Teatro

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5 of 5 stars
kgough 1 contribution
Boston
Jun 30, 2009 | Trip type: Family

We recently stayed at Hotel Teatro on a family trip to Colorado. The location was great and within walking distance to almost everything we wanted to do. If you can't walk there, they will drive you, which is a nice perk. The rooms were gorgeous--updated, spacious and very comfortable! Above all, the staff was very friendly and helpful, which is key when travelling with small children. We will definitely go back to Hotel Teatro on our next visit to the area and will tell all of our friends about our experience there!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since June 30, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from ReservationsManager, Reservations Manager
(Management representative)
Jul 13, 2009
Thank you so much for the wonderful comments about our hotel and out staff. We strive to be your home away from home and are happy to hear that you agree. Thank you for taking the time to let us know how much you enjoyed staying with us. We always appreciate feedback from our guests and we can't wait for you to come back!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $248 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel Teatro Address

1100 14th St., Denver, CO 80202