We live about 50 miles from Denver and chose this hotel for a birthday celebration, particularly because we wanted a smaller boutique hotel with high service standards.
The location is good as it is near the performing arts center, the 16th street mall and all of the downtown activities.
The check-in area is rather simple and non-descript. We had a small suite with a bedroom, living room and two full baths. The bed was very comfortable, the room appointments were lovely and the room was very clean. The bathroom was good sized, with a nice size soaking tub and a separate shower with a rainfall shower head (which I love) and great tile and counter tops with terrific toiletry amenities.
There was a printer/fax/copier in the room although we hadn't taken a computer with us as we were trying to "not work" for a day.
The concierge was great. Very responsive, helpful and pleasant. The staff were very attentive. They managed to find my husband a stocking hat (still with the tags on it) at 7:30 p.m. on a Sunday evening, as we were going on a horse drawn carriage ride and he hade forgotten his hat. We found the bell staff, housekeeping and front desk staff to deliver a high level of service.
Downsides: The room we had, on the 5th floor, had a brick wall for a view and there was some type of drilling going on during the afternoon. It didn't bother us much and didn't last long. Since we were there for a birthday celebration, we had planned on ordering dessert when we returned after dinner. The menu said room service was served until 10 p.m. We called at 9:30 p.m. and they could not provide the dessert we had chosen as the "kitchen was closing." They offered an alternative, which I presumed would have been served warm (a chocolate molten cupcake) but it was quite cold. They did comp the dessert but we would have preferred to pay for the one we had selected. Our breakfast was also delivered 15 minutes after the requested time, which we confirmed the evening before.
Overall we found the hotel to be of high quality and we would stay here again based on the quality of the staff, the well appointed rooms and the location. Room Service could use a little work but it isn't enough of a drawback to take away from the excellant service provided by the rest of the staff.