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“Didn't live up to the hype.” 2 of 5 stars
Review of Hotel Monaco Denver - a Kimpton Hotel

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Hotel Monaco Denver - a Kimpton Hotel
4.0 of 5 Hotel   |   1717 Champa St. at 17th, Denver, CO 80202 (Central Business District)   |  
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Ranked #12 of 148 Hotels in Denver
GreenLeadersSilver level
Colorado
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Didn't live up to the hype.”
2 of 5 stars Reviewed December 4, 2012

Our experience with the Monaco was a little disappointing. We had a holiday party and booked 30+ rooms. For the money we spent and the promises made left us very disappointed. The bathrooms in the event area were messy and out of tissue. I had guests going up to their rooms to avoid using them. For the event itself, there was another party next door and people from that party mingled over to our bar and appetizers. The cocktail area was too small for our group and was very warm and uncomfortable. The tables were set up with 9 place settings. All our guests came in couples so I had to have them change the set up so our guests could all sit with their spouses. Some of the dinners were not served until after 8:30. The food was so disappointing. Most guests left at 10:00 when the bar ran out of beer. I just didn't feel like we got "the Kimpton experience".

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Services_Mngr, Director of Guest Services at Hotel Monaco Denver - a Kimpton Hotel, responded to this review, December 8, 2012
Dear Valued Guest,

We would be happy to discuss the issues you’ve outlined; please contact Sarah at 303-294-3057.

Thank you and happy holidays.

Best Regards,

Parker Sams
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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887 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Copenhagen, Denmark
1 review
5 of 5 stars Reviewed December 3, 2012

A really lovely place to stay! Loved my goldfish and the cool bed. The restaurant is super as well....The staff are committed to there work and are very friendly...........In the lobby you will find coffe, the and hot chocolate that you can enjoy in the morning hours with a newspaper next to the cosy fireplace....great!

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Services_Mngr, Director of Guest Services at Hotel Monaco Denver - a Kimpton Hotel, responded to this review, December 6, 2012
Dear Valued Guest,

Thanks so much for the nice review! We are so glad you enjoyed your stay with us at Hotel Monaco Denver.

We're also happy that you were able to take advantage of our morning coffee, tea, and hot chocolate service! We have that out each morning for our guests.

Please keep us in mind anytime you find yourself in Denver!

Best Regards,

Parker Sams
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2012

This is one of my favorite hotels in Denver. I have stayed here a few times and each time I leave I always wonder why I would even think about staying any other place when I'm in Denver.
The staff is amazing, the pet policy encourages a fun atmosphere. I don't always bring my pet, but I still enjoy the Monaco. When I bring my dog it's even more fun. They have a welcoming policy for pets, which removes the stigma I sometimes feel when traveling with our Yorkiepoo.
If you haven't stayed here you should. If you like animals and a friendly place with outstanding service, this is the place to stay in Denver. It's downtown, within walking distance to restaurants, shopping and lots of fun things to do.
On one visit I had a business meeting and the Monaco staff found us a great dogsitter who came to the hotel. My meeting went late and the sitter had to leave, when we returned my dog was at the front desk having a great time waiting for our return.
The rooms are beautiful and comfortable with amazing beds and linens. I can't say enough good things about this hotel. The workout facility is great and open at all hours and has great equipment. I worked out late and there was plenty of cold bottled water, towels, earphones, apples and of course it was very clean as this whole property always is.
This last stay I asked about an upgrade when we checked in and was upgraded to a very comfortable suite. It was the last day of a two week driving vacation and we were beat. The staff seems to always pick up on the mood of the guests. We went to our room and very shortly a bottle of wine was delivered to our room compliments of our bellman.
After having a few nights of mediocre hotels, this was the perfect place for the last night of our vacation. Our dog loves the Monaco as much as we do!

Room Tip: If you need anything ask, the staff is always very helpful. I love having a goldfish in my room. If...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Services_Mngr, Director of Guest Services at Hotel Monaco Denver - a Kimpton Hotel, responded to this review, December 6, 2012
Dear Valued Guest,

Thank you so much for taking the time to write a lovely review. We are so happy to hear you had a great stay at the end of your vacation!

Your yorkiepoo is as welcome here as you are, and we're glad your dog enjoyed the stay as well!

We hope you'll keep us in mind anytime your travels bring you to the Mile HIgh City, and we look forward to seeing you again soon.

Best Regards,

Parker Sams
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 1, 2012

I stayed at the Denver Monaco this past week and I gotta say it.. it was my favorite hotel I've ever stayed in. The decor is awesome. The restaurant, Panzano, is insanely delicious- the service was phenomenal and we were treated like royalty. The hotel staff were great. Friendly and helpful and always smiling. Great recommendations from Parker, Dane, and both Laurens! Thank you all! I already miss having my morning coffee by the fireplace in the lobby. What a beautiful trip. I can't wait to go back!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Services_Mngr, Director of Guest Services at Hotel Monaco Denver - a Kimpton Hotel, responded to this review, December 6, 2012
Dear Valued Guest,

Wow! Thank you so much for the fantastic review! It's great to hear such wonderful feedback from our guests.

We're glad you were able to take advantage of our morning coffee and tea service, while enjoying that great fireplace!

Keep us in mind the next time you are in the Denver area! We are certainly looking forward to seeing you again soon.

Best Regards,

Parker Sams
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Maria, Ca
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 28, 2012

The pets are welcome policy makes a friendly clientele. The staff is kind, helpful, and gracious. We arrived without a pet, and were offered a goldfish to cheer the room. Love it! The decor was unusual and pleasing, a place with a difference (besides the dogs!) Happy Hour was attended by canine and human guests, and again, the dogs made conversation with strangers easy. Breakfast the next morning was delicious with good service. Comfortable bed, nice linens, dog dishes and pad on floor...all made for a relaxing and good stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Services_Mngr, Director of Guest Services at Hotel Monaco Denver - a Kimpton Hotel, responded to this review, December 6, 2012
Dear Valued Guest,

We are so happy that you had a great stay with us. We love hearing great feedback such as yours!

Our wine hour is every evening from 5 PM - 6 PM, so make sure to swing by for that each time you stay with us, and keep an eye out for some furry friends! We love pets, and every time you stay, our "Guppy Love" program is available to you so that you may have a pet goldfish for your stay!

Once again, thank you for staying with us, and we look forward to seeing you again in the near future!

Best Regards,

Parker Sams
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galveston, Texas
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 25, 2012

I apologize to the entire Monaco Denver staff for my review being so late as my stay here was in August over three months ago but here goes:

My entire stay was completely flawless. Excellent location if you want to be downtown and be able to walk to many shops, bars, restaurants, etc. I traveled with two large boxers and this was the most pet friendly hotel I've ever experienced. Most hotels, if they take dogs at all, usually have weight/size restrictions basically only allowing small toy breeds.

Food/water bowls and dog beds provided upon request!! Now what other hotel in Denver does that? Even though you are downtown, there is even a nice grassy area up the street to walk your dogs complete with a bag dispenser to clean up after them. They even write your pet's names on a dog shaped chalkboard at the front entrance.

Logan checked me in and I was upgraded to a Mediterranean suite and it was honestly WAY more of a room than what I needed. He was excellent during my entire stay always asking if we needed anything.

I can't say enough about the staff and how great everyone was to us. The valet and front door staff always greeted us and were very attentive.

The standard Kimpton wine hour was particularly pleasant because they also offered snacks and the large lobby area made for a less crowded wine hour than what I had previously experienced at another Kimpton hotel. The staff also seemed to mingle more with the guests during wine hour than my previous Kimpton experience.

Panzano is the hotel restaurant but I'll review it separately.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Services_Mngr, Director of Guest Services at Hotel Monaco Denver - a Kimpton Hotel, responded to this review, December 6, 2012
Dear Valued Guest,

We appreciate you taking the time to write such a great review of us! Its fantastic to hear that you had a wonderful time during your stay with us!

We absolutely love having pets come and stay with us, so make sure to bring your boxers each time you visit.

From all of us at Hotel Monaco Denver, thanks so much for staying with us, and we look forward to seeing you, and your four-legged travel companions, again soon!

Best Regards,

Parker Sams
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainfield, Illinois, USA
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 25, 2012

I LOVE the Kimpton Chain. Each Hotel is "Their own", with their own feel. Even though there are other Monaco's in other Cities, Each one is special, and a unique experience. This Monaco is truly great. Staff was great, Room was great! I upgraded my room to the two person tub.... Fantastic. Whenever i travel for fun to cities, and I am not looking to be cheap, The Kimptons are the first I research. Excellent Place Monaco Denver! Highly recommend, and would stay here in downtown Denver in a heartbeat.... FYI: Digging the crazy leather stirrup chairs in the lobby....Please note, did not have time to try out any other Amenities the hotel has to offer.....Missed the free wine hour due to dinner.

Room Tip: IF you can, keep an eye on the the Kimpton's Facebook site, etc. Often there are little perks wi...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Services_Mngr, Director of Guest Services at Hotel Monaco Denver - a Kimpton Hotel, responded to this review, December 6, 2012
Dear Valued Guest,

Thank you so much for taking the time to write such a nice review! We love hearing about your wonderful experience.

We hope next time you'll be able to take advantage of our complimentary wine hour from 5 PM - 6 PM, but if you are unable to, just swing by the front desk and we would be happy to get you a glass of wine on us!

We're looking forward to seeing you again soon!

Best Regards,

Parker Sams
DIrector of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monaco Denver - a Kimpton Hotel

Address: 1717 Champa St. at 17th, Denver, CO 80202
Phone Number:
Location: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Denver
#5 Green Hotel in Denver
#5 Luxury Hotel in Denver
#5 Spa Hotel in Denver
#12 Business Hotel in Denver
#18 Family Hotel in Denver
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Monaco Denver - a Kimpton Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
The newly renovated Hotel Monaco in downtown Denver provides an eclectic luxury hotel experience inviting guests to experience an "Urban Adventure.” It captures the city’s history and adventure with the restoration of two Colorado landmark buildings. This boutique hotel, with adjacent award winning Northern Italian Panzano Restaurant and refreshing Veda Spa and Salon, is within easy walking distance of shopping, nightlife, 16th Street Mall, LoDo, Larimer Square, multiple sporting venues and the Colorado Convention Center. ... more   less 
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Also Known As:
Hotel Monaco Denver Kimpton

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