Good: Hotel in very short walking distance of main pedestrian area, Parking / room and lobby access with same elevators.
Bad: Dirty place / technical problems / billed two nights for a one night stay:

Being a "Priority Club" member, I use to book hotels within the "Holiday Inn / Intercontinental Hotel"-Group. During the last 10 days, I stayed in several Holiday Inn's, Crowne Plaza's etc., among them was the "Holiday Inn Denver City Center", 1450 Glenarm Place, which turned out to be one of my wrongest hotel choices in my travel history of the past 15 years.

I had no problems finding the hotel driving from the airport to downtown Denver, close to the main pedestrian area. Very usefull: the parking is directly within the hotel building, and you can access the lobby or the rooms with the same elevators. That's about all what's positive about this hotel.

The decor and furniture is straight out of the seventies, maybe early eighties, and I doubt that anything has been refurbished or replaced since. The carpet is so dirty and repulsive, that I wouldn't want to walk over it barefeet, -and I speak about the one in the room. The ones in the lobby and gangways are even worse. Everything looks rundown and desperately cries for beeing updated or replaced. While the lobby employees are quite friendly (mostly there was only one on duty), everything else in this hotel is just not worse your hard earned money.

After receiving my room keycard, I went to my room using one of the elevators. Already there one has to be afraid getting stuck for the rest of the night, as the elevator was trembling and rattling during its ride. Reaching my room anyway, I wanted to watch some news on the tv: of course the remote control didn't work. So I went down to the lobby, handed it over, and they replaced it during the time I went to dinner (so far, so good). When returning at about 10 p.m., I went to the bathroom to find out that the toilet flushing doesn't work at all. I called the main desk, and was told that a maintenance person would come fix it immediately. After waiting half an hour, there was still nobody coming, so that I called the desk again. This time I was told the man was just on the way to my room, and indeed he showed up minutes later. He “fixed” the problem so that the toilet could be used, which took him about 10 minutes. After he left, I wanted to be sure that it works, and tried the flushing, which worked this time indeed, just that this time it wouldn’t stop flushing anymore. I therefore called the main desk again, and the guy returned after about 10 more minutes. This time it took him longer to fix it, and he even had to go get a part to fix the flushing. After the 3rd. (!!!) intervention, he got it seemingly working, and I was more than happy about it, as I had to get some sleep in order to get up around 4.30 a.m., as I had to leave the hotel at 5.00 a.m.. He left and said that he wasn’t available anymore until the next day. Needless to say: the toilet flushing still wasn’t ok, as this time it started to flush independendly from even touching it. As I had no lust to pack my things in the middle of the night to change the room, and as I had now only about 4 hours of sleep left, I closed the door to the bathroom and slept with ongoing flushing, which was only over

I left then the hotel at 5 a.m. after not having gotten much sleep, partly also owing to an extremely noisy A/C in the room and the ongoing washroom flushing. I dropped the key-card at the garage exit in the box which was provided for that. Now I found out over my account-page on the “Priority Club” webpage that my card has not only been charged with the amount of USD 198.61 as stated in my settlement when I left the hotel, but with twice this amount, therefore USD 397.22.

Speak about a rip-off for a less then enjoyable stay. I still like the Holiday Inn hotels, and as a matter of fact I stayed in several of them before and after the "Denver experience". Please IC Hotel Group: Demolish this whole building and put something worth your name on it in the Denver City Center. Staying at the current one is asking a bit too much from your guest.

Don't get mislead about the pics of this hotel on most websites: it looks nice and tidy, but for me it felt like the gate to Hotel-horror.

Stayed for 7 nights while attending a convention at the nearby Colorado Convention Center. It was by far the most economical hotel within walking distance of the Center. It is also only a block from 16th St with many shops and restaurants and its free shuttle that runs across downtown.

I chose it primarily for the location and the cost. I booked the room rate that included breakfast which is much cheaper than paying for it separately if you eat at the hotel. The restaurant can't handle the breakfast rush without some delays at peak times but the wait wasn't over 10 minutes. We didn't eat any other meals there.

The room was clean, but not spotless. There was some dust on the table lamps. Three of the curtain hooks were disconnected from the rod which made the end hang down a bit but you had to pull them all the way closed to know.

We usually hadn't yet gone out for the day before Housekeeping began their rounds in the morning and that apparently threw them off a bit, as one day they forgot to make up our room. Other than that, no housekeeping issues at all.

The air conditioner, coffee maker, hair dryer all worked well. I'm a big decaf drinker and had no problem getting multiple extra packets from the front desk. In fact the front desk staff were very pleasant in every interaction.

Plenty of hot water in the mornings. My wife spent three days at the pool while I was at the convention and found it very well kept.

One tiny nitpick: I could not get a pack of matches! Not at the front desk, not at the bar.

Parking at the attached garage is $16/day. Wireless internet was free.

In January 2006 I made an Internet reservation at the Holiday Inn Denver-City Center, for 21st June, the last night of our USA holiday before flying home to UK. We wanted to stay in the centre of Denver, so that we could have tea at the Brown Palace, visit the US Mint, and browse the 16th Street Mall, all within walking distance of the hotel. As it was an 'Advance Purchase' reservation, we could not change it, and no refunds would be given for cancellation.
When we arrived on 21st June, we were told that the hotel had cancelled our booking, and had arranged for us to stay out at Cherry Creek. The desk manager at the Holiday Inn – Denver City Centre - was unhelpful, uncaring and unapologetic. When we asked why we had not been informed, we were told they had written to us - they had done all they could. Our email address had been taken as part of the online registration, but it was "not on our system", so they had not contacted us by email. If they had, we could have made other arrangements, as we had checked our emails regularly during our vacation. When we got to the Cherry Creek hotel, through heavy rush-hour traffic, NO reservation had been made for us, and the hotel was fully booked. Thanks to the persistence of the staff and management at Cherry Creek, eventually we were accommodated there, and the Holiday Inn, Denver City Centre, paid for our room. We were unable to visit Brown Palace, the US Mint, or 16th Street. Our last day in USA was spoiled.
We are appalled by the cavalier way in which our booking was treated by the Holiday Inn Denver-City Center. Why was a booking, that had been made 6 months previously, cancelled without notice? When we returned home, there was NO letter from the hotel, and we infer that they had, in fact, made NO attempt to contact us. We can only assume that the hotel had a better offer - a conference, perhaps? Yes, the hotel paid for our accommodation elsewhere, but that is not the point - holiday plans meticulously made, and booked, six months previously, had been spoiled.
We had stayed in the Holiday Inn Denver-City Center on a previous visit, and enjoyed our stay, but we will not risk a further booking, and if you are an individual traveller, rather than part of a corporate booking, I would suggest that you book elsewhere.

When I travel I usually find Hotels in a downtown location to be expensive. I paid an average of 129 a night and that included a breakfast coupon also. The room was clean and put back like new everyday. Employees were friendly and curteous. The only draw back was paying 16 dollars a day to park here. LOcation wise was perfect right next to the civic center, walking distance to shops and restaurants.