This is our fourth stay at the Denver Loews, and will keep coming back. We usually stop in Denver on our way to the mountains for our skiing vacations and again on our way home. We have 2 small children and we always have something to do in Denver.
I have read other comments about the bad location, but in our case, I would disagree. It has a great location if you plan to spend some time with the family at the Natural Science, IMAX, the Zoo, Dave and Busters, etc. It is also close to the Cherry Creek shopping mall, (my wife asks me to point out that is not only desirable, but strategic).
About the hotel: One of the best staffs I have encountered, period. Everybody does their best to assist you. Examples: The reception manager accommodated upsells for two other friends and their families at Loews special rates (obviously they are now members of their frequent customer program). The waiters at their Restaurant had all the patience and were very friendly with a party of 6 children and 6 adults, setting up a special table for the kids and sending complimentary snacks for them, and so forth. Even the kids received a toy at our check in.
I always book a 2 queen bed room and ask for an upsell at check in time. I consider this an excellent deal, comparing it to many other suites ($$$) we have stayed in the US and abroad. The Jr suite is great as the kids get their own TV and sofa bed on a separate room, and we get an extra hour to sleep in the morning; furniture and linens are nice, they provided free access to internet, sent a bottle of wine, provided free continental breakfast, etc.
I have to mention that we stayed again after our skiing trip, and on the day we were leaving, they Loews had a water pipe burst in the lobby, close to the elevators. Every member of the hotel acted immediately to assist on this contingency, all the staff was helping and redirecting the guests to the service elevators. There was no way of getting mad or frustrated, as they all wore perfect smiles and really felt sorry for the inconvenience, practically taking us by the hand and being very helpful. Finally we had an incident with one of our bags that was not carried to the car and was left behind. I noticed this until I got to the airport. As soon as I got home I called them. Their concierge took care of everything and sent our bag (all the way to Mexico) at their expense.
I want to thank all the staff and congratulate them for their effort and excellent service. When possible, I stay at the Four Seasons or the Ritz Carlton, and I can tell you they could learn a thing or two from this staff.