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“Terrible Service and Infrastructure” 1 of 5 stars
Review of Hyatt Place Denver/Cherry Creek

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Hyatt Place Denver/Cherry Creek
3.0 of 5 Hotel   |   4150 East Mississippi Avenue, Denver, CO 80246 (Formerly Loews Denver Hotel)   |  
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Free Breakfast & WIFI
Ranked #65 of 145 hotels in Denver
GreenLeadersBronze level
New York City, New York
1 review
1 helpful vote 1 helpful vote
“Terrible Service and Infrastructure”
1 of 5 stars Reviewed 2 weeks ago

We stayed here for four nights and had an unpleasant stay. The worst part of the hotel is that the walls do not have any insulation. We could hear the couple staying next to our room and their TV as if they were sharing the same bedroom with us - it's terrible. We could also hear people in the corridor, again, just like there is no wall in between the room and the corridor. I couldn't sleep in the morning since the couple next to my room were talking on the phone (conference meeting from abroad?) at 7am, and the call lasted for an hour. That happened two mornings in a row. We asked to change the room to the end of the hallway but it only helped very little - we could still hear our neighbors, people talking on the hallway etc.

The hotel service was also terrible. We asked to have some tea bags refilled and was told that we would need to wait for at least one hour because "we are not a full service hotel." "But it's a 4 stars hotel?" I thought to myself. Our dirty towels were taken but were not replaced. "Why not?" The tea cup still has marks of red lipsticks. They were not wash thoroughly. We ordered some soups at the restaurant. The waiter told us that it would take "a couple of minutes". We waited for 30 minutes and had to asked about our food before it was brought out.

All in all, we will never stay here again.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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44 people have reviewed this hotel

Traveler rating
    11
    18
    9
    3
    3
See reviews for
10
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6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Valdobbiadene, Italy
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very Nice hotel located just outside Denver Downtown in the pleasant Cherry Creek district.
I read that it was opened just a year before and I could really tell that cause the room I had was brand new. Cozy and roomy, large moder bathroom and big flat screen tv. All the hotel interiors were super nice. Staff at the front desk friendly and helpful. I also had the chance to use the gym facility at the second floor. It features top of the range treadmills and freeweights, everything you need for a basic workout.
Breakfast in the morning was something outstanding, I've never seen such a variety of hot food, cereals, pastry and fresh fruits. Absolutely loved my stay.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 2 weeks ago
Dear Valued Guest,
I'm happy to hear you enjoyed the Modern Rooms, Hot Breakfast, and New Fitness Equipment. We hope to see you again in the future and please continue to give us your feedback so we can continue to find ways to improve the hotel. We hope to see you again soon.
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Llanellen, Abergavenny
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed on 7th floor. Room was a good size & well appointed furnishings, comfortable.
No issues with hotel for 1 or 2 nights as it is a standard business hotel. Breakfast is okay, but if you have to pay extra go to a café as it is not worth more than $7.
Free parking.

Stayed March 2014, traveled as a couple
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is beautiful and pristine; breakfast (free) was amazing and like my mom would serve when I stay over; well beyond my expectations for a Hotel of any brand priced under $100 per night!

But, the amazing and most notable aspect was the customer service. The 4 staff at the front desk went above and beyond to assist me as the airline failed to deliver a delayed bag overnight. They were 100% on top of the tracking and actually appeared to know more than the airline. They immediately supplied me with tooth brush/paste and deodorant so I could get on with the day!

I would strongly recommend to anyone Hyatt Place!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 2 weeks ago
Dear guest,
Thank you for your feedback and we are happy that we could make your experience with you luggage an easier one. please continue to give us your feedback so we can improve yours as well as everyone's experience when they stay with us. Thank you again.
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Bellevue, Washington
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was incredibly spacious with a sitting area with an L shaped couch and a TV that swiveled from the couch area or to the bed area. There was also a little kitchen area with enough space to put the pack and play. The bathroom was also very large and had been recently been re-done. I think we were in a handicap room, which is why it was so large.

The hotel includes free breakfast and wifi. The breakfast is about what you can expect for free. But it is nice to be able to grab a banana or another snack for later in the day.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eastlake, Ohio
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In Denver to visit our son in Capitol Hill. Hyatt Place is easy to get to from the airport and from downtown. Had great mountain views. Lovely room, clean, quiet and not cramped. Enjoyed the complimentary breakfast each morning. Plenty of free parking. We would definitely stay here again. Front desk and dining room personnel were very helpful.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Washington, Pennsylvania
Top Contributor
276 reviews 276 reviews
101 hotel reviews
Reviews in 138 cities Reviews in 138 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed March 10, 2014

This is definitely a renovated property, but not from the Hyatt portfolio. It works. Friendly staff, great views, as in distance, from higher floors. Breakfast is so so. Parking is ample, and despite location, was easy to major roads and downtown; though, some areas are MAJORLY congested at PM rush hour, yet interestingly not AM.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 2 weeks ago
Dear Valued Guest,
We appreciate your input on our facility, glad to hear you enjoyed your view of the mountains. If you get the chance to stay with us again you will have to stay in one of our suites and let us know what you think. We apologize that breakfast wasn't better for you, if you stay with us again I hope you have better experience. I'm not sure what you had but try one of our signature breakfast sandwiches they are very good. Hope to see you with us again soon.
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Additional Information about Hyatt Place Denver/Cherry Creek

Also Known As:
Loews Denver
Denver Loews
Address: 4150 East Mississippi Avenue, Denver, CO 80246 (Formerly Loews Denver Hotel)
Phone Number:
Location: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#10 Green Hotel in Denver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Denver/Cherry Creek 3*
Official Description (provided by the hotel):
Hyatt Place Denver/Cherry Creek will offer:*194 well-appointed guestrooms with 42-inch HDTV, the plush Grand Hyatt Bed, and sectional cozy sleeper sofa*Complimentary WI-FI access throughout the hotel*A state-of-the-art fitness center*Complimentary breakfast *3,000 square feet of flexible, high tech meeting/function space*24/7 Gallery Menu serving made-to-order entrees and appetizers around the clock*Intimate Bakery Café with Starbucks specialty coffees, premium beers, wines, and cocktails ... more   less 
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