This use to be one of my favorite places to stay.... But over the last year it has continued to go down hill. It needs updating and a staff that understands costumer service.
I called and specifically ask for a king room, but when I checked in was told only double available . The desk clerk was very condescending in his apology. After checking in I attempted to
purchase a movie .... I couldn't get the remote to work.... Called desk...said they would send someone to fix it. No one showed. I called the desk again.... They said they would be up shortly . I waited 20 minutes then called the desk again and told him to forget it I was going to bed since it was taking so long.
The next morning when I left for the day I complained at the desk and once again ask that it be fixed . When I returned that evening I once again tried to rent a movie... 5 minutes into it it shut off. I called the desk and explained and once again I was treated with a lack of concern. This use to be a higher quality hotel .
- Also Known As:
- Loews Denver
- Denver Loews
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