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Holiday Inn Craig: Traveler Reviews

3.0 of 5
300 South Colorado Highway 13, Craig, CO 81625
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Holiday Inn Craig
Ranked #3 of 10 hotels in Craig
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41 reviews from our community

    Trip type
Traveler rating
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Date Rating
Escalon, CA
1 review
“Will not stay there again”
3 of 5 stars Reviewed November 8, 2012

Checked in Nov 1 and found the room average. Beds are only full size. Slept on couch so my teens could have the beds. Had to buy bug spray for the Box elder bugs taking over the curtains in the bed room. Took a bag of them to the front desk and the lady said she would give us a discount on the room because of them, but obvious the windows have not been check because of all the dust and dead bugs in the window sills. Why the full size dishwasher with no cooktop? Had to go buy a real coffee pot. The fan in the bathroom wash full of lint and dust. Stayed there for the pool, but it is right in the area of the restraunt so we never used it. Don't know about the restaurant or food as we ate elsewhere. We were there for 7 nights on a hunting trip and next time will go elsewhere.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask Darla N about Holiday Inn Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCraig, Director of Sales at Holiday Inn Craig, responded to this review
November 15, 2012
Darla N, thank you for taking time to review your stay with us here at the Holiday Inn & Suites Craig. We were glad you choose to stay with us and we are very sorry to learn you were unhappy with your stay. We pride ourselves on great customer service for each of our guests and when a guest is unhappy we want to know about it so we can make sure and correct the problems. I know you stated you would not stay with us again, but if you would be willing to give us another chance, we would love to have you stay and show you the kind of customer service we should have from the beginning. Again, we are very sorry for your bad accomodation and I can assure you I read your review to our entire management staff so all of the issues in each department can be handled and taken care of.

Best regards,
Renee Campbell
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
“Great Service and Delicious Steak!!!”
5 of 5 stars Reviewed September 7, 2012

When one first arrives in Craig it is easy to be decieved and think that there are no great lodging experiences to be had....Alas, I was very happy to discover the Holiday Inn Craig. The steak house was out of this world chefs' Tony and Ellroy were happy to come out and speak to me regarding my food and stay. The restaurant manager Shane was very friendly and couteous. I was there on business so I stayed for a months' time. I was able to meet Renee who helped me plan my companies dinner in their gorgeous ballroom. I would say from top to bottom this was one of the most impressive and friedliest group of people that I have ever met.
I will definately stay with them again if I am in the area.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Juan A about Holiday Inn Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee0724, Director of Sales at Holiday Inn Craig, responded to this review
September 10, 2012
Dear Juan A,

Thank you for your great response of the Holiday Inn & Suites Craig. We are so pleased you were happy with your lodging...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MI
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
“Newly Renovated olde Time Holidome”
3 of 5 stars Reviewed August 4, 2012 via mobile

Rooms are on the small side but have been renovated. Burrito and taco buffet at dinner was oh so average if you are not expecting the real deal. A/C in our room was loud and fan cycled on and off all nigh even though I had it on continuous fan. Front desk was understaffed at check-in. Check-out was great and friendly. Rooms are clean. Parking lot is well lite and clean. I did not care for the chef and one of the managers taking their smoke break at the front enterence of the hotel when we were checking in.

Stayed August 2012, traveled with family
Ask MiCowboy about Holiday Inn Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee0724, Director of Sales at Holiday Inn Craig, responded to this review
August 6, 2012
MICowboy, thank you for taking time to write your review. We do appreciate the feedback. I do want to let you know we are aware of the AC units and...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Great hotel restuarnt”
3 of 5 stars Reviewed July 19, 2012

The hotel desk clerk needs training relating to timely customer service and to recognize it is not okay to ignore customers...could learn from the wait staff in the restuarant. Terrific steak! Great dining experience.

Stayed July 2012, traveled on business
Ask Dissapointed D about Holiday Inn Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee0724, Director of Sales at Holiday Inn Craig, responded to this review
July 23, 2012
We are so sorry you had a bad experience with our front desk agent and we appreciate you bringing it to our attention. Extra training will be given, because as you stated, it isn't alright to ignore guests. Guests are what make our business and we should always strive to do everything we can to make your stay the very best. We are glad to hear you enjoyed your dinner and service in the Castle Ranch Steakhouse.

We do hope when you are in this area of Colorado and need lodging accomodations you will provide us another chance to provide you with great customer service.

Thank you,
Renee Campbell
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palisade, Colorado
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Convenient & Comfortable”
4 of 5 stars Reviewed July 18, 2012

Steamboat Springs was completely booked so I tried nearby Craig instead. Pleasantly surprised at with the clean facilities even if it was an older hotel. Pool & hot tub clean, well kept. Bar/Lounge not too loud, with full range of drinks and grill foods available at fair price. Room with king bed fresh and the pillows plentiful. Just wish building had an elevator for second floor rooms. No complimentary breakfast but the dinner buffet is delicious and fairly priced. Staff most helpful, too.

Room Tip: Ask for a ground floor room if you have a lot of luggage-no elevator to upper floor.
See more room tips
  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
See 2 more reviews by Celeb614 for Craig
Ask Celeb614 about Holiday Inn Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee0724, Director of Sales at Holiday Inn Craig, responded to this review
July 23, 2012
Thank you for trying our hotel and giving us an oppotunity to provide you with your lodging accomodations while you were in the Northwest Colorado area. We strive to provide the best customer service possible and your comments will be passed on to all staff members. We hope if you are in this area again, you will choose to make your reservations with us.

Thank you again,
Renee Campbell
Director of Sales & Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton Inn & Suites Craig
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Craig, CO
4.5 of 5 stars 61 Reviews
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Additional Information about Holiday Inn Craig

Also Known As:
Holiday Inn Craig Hotel
Holiday Inn Craig Hotel Craig
Craig Holiday Inn
Address: 300 South Colorado Highway 13, Craig, CO 81625
Phone Number:
Region: United States > Colorado > Craig
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 hotels in Craig
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Holiday Inn Hotel and Suites is Craig's largest hotel. We are proud to boast the largest indoor entertainment facility in the city. The wholesome indoor recreational center includes a pool, whirlpool, and exercise room located in a luxurious atrium setting. We offer ample free parking, including a truck parking lot. The hotel's 152 beautifully appointed guest rooms and 19 suites are equipped with electronic key access, iron/ironing boards, coffee makers, work stations with telephones, high-speed Internet access, data ports, voicemail and wake-up service. Dine at the newly added Castle Ranch Steakhouse and the Sports Page Bar located inside the hotel. The hotel offers 5,555 sq. ft. of flexible meeting space and our Sales Team is eager to help you plan the perfect function. The staff at the Craig Holiday Inn will provide you with friendly, courteous and professional service and look forward to seeing you here. ... more   less 
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Holiday Inn Craig
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