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“Palatial hotel with a fine restaurant” 4 of 5 stars
Review of Widus Hotel and Casino

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Widus Hotel and Casino
4.0 of 5 Resort   |   5400 Manuel A. Roxas Highway | Angeles, Pampanga, Clark Freeport Zone, Angeles City, Luzon 2023, Philippines   |  
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Bath, United Kingdom
Top Contributor
60 reviews 60 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
51 helpful votes 51 helpful votes
“Palatial hotel with a fine restaurant”
4 of 5 stars Reviewed February 23, 2014

This hotel is currently being extended so there was some building work going on but this didn't affect our stay too much. We did think that the staff were trying a little too hard as though they had just been trained - which may be the case of course. The room was large and well stocked. We were pleasantly surprised by the restaurant prices given the high-quality of the food and the grand settings. There were a couple of hitches: we ended up in the wrong accommodation block on arrival due to some bizarre room numbering and the receipt for the 1000 pesos deposit for incidentals taken on arrival didn't turn up and we had to ask for it twice. Overall, a good hotel despite a few little niggles.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
widusresortandcasino, Guest Relations Manager at Widus Hotel and Casino, responded to this review, March 5, 2014
Dear Mark_Bath_UK,

Thank you for taking the time to post your review on tripadvisor.com.

Please be assured that we have looked into the "few niggles" which you have mentioned in your review. Thank you for pointing out those. It is through the comments such as yours that we may be able to improve on our services.

We are excited to announce that the on-going expansions, once done, will prove to be the best in the area! We do hope that you will once again be one of our valued guests to experience the difference that these improvements would offer. The Management also aligns the improvement of facilities with staff trainings to ensure that our Team is at par with only the best practices in the Industry.

Thank you for choosing Widus Hotel and Casino! Looking forward to welcoming you back in the near future.


Best Regards,

Joyce Christian David
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

240 reviews from our community

Traveler rating
    86
    106
    31
    8
    9
See reviews for
92
28
10
57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Swedish first
  • Any
English first
Clinton, New Jersey
1 review
4 of 5 stars Reviewed February 12, 2014

I recently stayed at this Hotel for the 1st time and was very pleased with the property, the service, the friendly staff and the cleanliness/comfort of the rooms. They have a great pool and a pretty decent restaurant.. Will definitely stay there again.

Room Tip: The Jr Suite is excellent..
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
widusresortandcasino, Guest Relations Manager at Widus Hotel and Casino, responded to this review, March 5, 2014
Dear ozzielopez,

Warm Greetings from Widus Hotel and Casino!

Thank you taking the time to post a review on tripadvisor.com. Your kind, appreciative words will definitely motivate the Team in continuously providing only the best to our valued guests.

Thank you for choosing Widus Hotel and Casino! Looking forward to welcoming you again in the near future!


Best Regards,

Joyce Christian David
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chula Vista, California
1 review
5 of 5 stars Reviewed February 8, 2014

Our stay here at Widus was very pleasant with a nice spacious room.
The staff were very nice, especially Jennifer Jane and James in the cafe, they both left a lasting impression and are one of the reasons for us to return. We enjoyed time in the very large pool.

Room Tip: Ask for a room in the 2nd tower.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
widusresortandcasino, Guest Relations Manager at Widus Hotel and Casino, responded to this review, March 5, 2014
Dear Michael J,

Warm Greetings from Widus Hotel and Casino!

We are glad that you have enjoyed your stay Wid_Us... from your room to the swimming pool. Thank you for taking the time posting your review on tripadvisor.com. Your kind words about how Jennifer Jane and James left a lasting impression would truly motivate them in continuously serving our valued guests with passion. We take pride in having Team Members like them.

Thank you for choosing Widus Hotel and Casino! Looking forward to welcoming you again in the near future.

Best Regards,

Joyce Christian David
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luzon, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2014

Spending our quality ang precious time with my love ones! Great experienced! Excellent Place...
Nice and friendly staffs...Perfect for honeymooners! ^ ^

Surely we will coming back, highly recommended for friends and families.

Room Tip: Rooms on the 4th or executive floors!
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
widusresortandcasino, Guest Relations Manager at Widus Hotel and Casino, responded to this review, March 5, 2014
Dear Willen M,

Warm greetings from Widus Hotel and Casino!

Thank you for taking the time to post your review on tripadvisor.com. We take pride in being a family-friendly hotel which landed us a spot in the Tripadvisor 2014 Travelers' Choice. Indeed, Widus is the perfect venue for your family bonding.

We thank you for choosing us for your accommodations! Looking forward to welcoming you again in the near future.


Best Regards,

Joyce Christian David
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 3, 2014

Enjoyed every minute of our stay. The junior suite is good for a small family. Do request for a pool view so it's good to have done air in the balcony.

Staff was top level. Special mention to Angeline at the front desk.

Huge plus was the surprise cheesecake they sent to the room since it was our anniversary.

Good job Widus! Definitely booking this hotel in my next visit to Clark!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
widusresortandcasino, Guest Relations Manager at Widus Hotel and Casino, responded to this review, March 5, 2014
Dear montanwangco,

Warm Greetings from Widus Hotel and Casino!

Thank you for taking the time posting your review on tripadvisor.com. Your commendations will definitely motivate the entire Team in continuously providing only the best of everything to our guests. We are glad you liked the room assigned to you, and that you appreciate the surprise we have prepared for your anniversary.

Thank you for choosing Widus Hotel and Casino and for making us part of the celebration of one of the most important dates in your life. Looking forward to welcoming you again in the future.


Best Regards,

Joyce Christian David
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 22, 2014

Widus hotel was Hotel Vida under different management before. My family stumbled upon it when Holiday Inn Clark was full about 4 years ago. We were pleasantly surprised that despite its unassuming facade the hotel is impressive inside. From the moment you enter the lobby, the very nice smell that reminds you of spa is everywhere and jives well with the modern Asian-inspired decor. They have Koreans at the front desk who are as able as their Filipino counterparts. During my last visit early January 2014, they have a Japanese staff also who speaks good Filipino. The Junior Suite room is very spacious with a kitchen counter and sofa at the foot of the bed that has a pull-out bed as well. The color scheme is mainly cream and wengue. We liked the room so much such that our bedroom was made to look like so back home in Pasay. The Salt restaurant serves good food and is newly renovated last year. There is a coffee shop already. The Aisia spa is a little pricey and small with a score of 6/10. The pool is very nice although it can be a little cold. A Convention center was erected in the complex thus last year a new hotel tower was added. Within the complex is a Casino too.You can always go around Clark or beyond for foodtrips and shopping. I think they also have free shuttle service to SM clark every Saturday and offers free airport transfers to DMIA. Whenever we are in Pampanga, this is where we always stay eversince we stumbled upon it. It warms my heart everytime we check-in because the staff recognizes us already. The service has dipped somewhat compared to previous years. During my last two visits I saw a lot of new hires and the hotel was very busy. I hope they don't slack in this area. The hotel continues to evolve and expand beautifully each year though.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
widusresortandcasino, Guest Relations Manager at Widus Hotel and Casino, responded to this review, March 5, 2014
Dear Mitzi C,

Thank you for your very descriptive review. We appreciate that you took the time posting this.

We are pleased that you have observed the improvements in the Property, as compared to the previous times you were here. We are excited to announce that the on-going improvements, once done, will prove to be the very best in the area! The Management's incessant plans on developing not only the structure but also the Team Members would surely entice new guests to come and loyal guests such as you to keep on coming back... to experience the difference that Widus has to offer.

The free shuttle to SM Clark is an added service we provide every Saturday. However, the airport transfers to and from Clark Airport are charged with a minimal fee.

The Management is continuously hiring a new breed of competitive Team Members which explains why you have seen some unfamiliar faces on your last visit. Rest assured that they too are being trained to be at par with the best practices in the Industry, just like the Team Members whom you've already met through the years.

Once again, thank you for choosing Widus Hotel and Casino for your accommodations. We are all looking forward to welcoming you again in the future.


Best Regards,

Joyce Christian David
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2014

Hidden in the former Clark Air Base is this newly built Widus Hotel and Casino. It is about 1Km past Holiday Inn Mimosa. The minute you step foot in the hotel, you will be met by smiling staff, eagerly waiting to assist you with your bags and other suitcases. The front desk personnel are very friendly and they waste no time checking you in so that you can enjoy the pool and your guest room. The Salt restaurant is great to treat families and friends to a sumptuous lunch or dinner. The Prism lounge is the place to unwind after spending a day at the golf course. Overall, the Widus hotel is outstanding in every sense.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
widusresortandcasino, Guest Relations Manager at Widus Hotel and Casino, responded to this review, March 5, 2014
Dear Alan C,

Thank you for taking the time to post your very nice review on tripadvisor.com. We take pride in having Team Members that make our guests feel relaxed and at home. We are glad you also enjoyed your room, the swimming pool and our food and beverage outlets.

Describing Widus as "outstanding in every sense" is humbling and at the same time fulfilling. Thank you for your kind, appreciative words. Your review will definitely motivate our Team in continuously providing only the best to our valued guests such as you.

Thank you for choosing Widus Hotel and Casino for your accommodations! We are looking forward to welcoming you again in the future.


Best Regards,

Joyce Christian David
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Widus Hotel and Casino

Address: 5400 Manuel A. Roxas Highway | Angeles, Pampanga, Clark Freeport Zone, Angeles City, Luzon 2023, Philippines
Phone Number:
Location: Philippines > Luzon > Central Luzon Region > Pampanga Province > Angeles City > Clark Freeport Zone
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Clark Freeport Zone
Price Range (Based on Average Rates): $
Hotel Class:4 star — Widus Hotel and Casino 4*
Number of rooms: 233
Official Description (provided by the hotel):
Widus Hotel and Casino Clark is a perfect place whether you plan for an adventure, activity-filled vacation, business meetings, weddings and other social or corporate events. It offers you modern comforts in a traditional style, perfectly suitable for business and leisure. It has 233 modern Asian inspired hotel rooms, uniquely-shaped swimming pool and waterfalls, spa, gym, all-day dining restaurants that offer local and international cuisine, function rooms,24-hour reception and room service, wireless internet and casino with wide variety of slot machines and table games designed to suit your personal taste. With a strong demand from corporate partners the new Widus Convention Center in Clark offers a comfortable and professional environment to conduct business. Widus Hotel and Casino Clark is located in Clark Freeport Zone Pampanga, 5 minutes away from Clark International Airport (CIA) which offers both local and international flights via different Airlines and 5 minutes away from Duty Free Shops. Guests can also enjoy nearby local attractions and historical landmarks. ... more   less 
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Also Known As:
Widus Hotel And Casino Philippines/Angeles City

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