Is this a 2 star or 3 star? I thought this was a 3 star, so if this is a 2 star then I apologize in advance for having incorrect expectations. I typically stay in a 3 star so that is what I'm comparing this to.
As others have said, there is no automatic door here, kind of weird. But it's not a huge deal, my wife was happy to hold the door while I pushed in the heavy cart of our stuff. The front desk person was nice enough and helpful. We arrived a bit before check in and we were able to get our room. The lobby smelled citrus like, which was good I suppose. Things in the lobby seemed clean.
We were in room 312. Almost a view of the mountains if you look to the right, but not quite as we were facing south. The room floor was creaky, which was a little disappointing.
I'm always concerned with cleanliness in hotels so I do a quick sweep of commonly "touched" areas. Initial impression was that it looked clean, which is a great start. The light switches were kind of dirty, which made me wonder about the remote and door handles. A little hand sanitizer for these areas was a must. The room had a bit of a musty smell to it, not very fresh. The carpets looked clean, but the room probably could benefit from a little shampooing to help the smell.
Wireless internet worked ok on my computer, but my phone didn't work too well on it for some reason. I ended up just using the 3G signal on my phone a lot of the time, because it was faster, again, the computer was fine.
Housekeeping seemed to be fine. Trash was emptied, cups, toiletries, towels, etc... were all replenished adequately, bed was made.
The bed was comfortable. I kind of wish we would have went $10 more per night and got the king like we are used to, instead of going with the queen. But you live and learn. I guess our room choice didn't get a microwave or refrigerator, which was a little disappointing. This meant that bringing leftovers back from restaurants were out of the question. Perhaps I should have read the amenities a little closer.
Breakfast was ok. Again, I'm not sure if this is a 2 or 3 star location, but the 3 star places I've stayed in offered more options for breakfast and far more seating. There were 2 occasions where we had to sit and wait for a table to open up, then it was like a musical chairs, last one to grab a table was out. I was hoping for foods like scrambled eggs, hash browns, biscuits and gravy, maybe some Canadian bacon as I've gotten with other hotel stays, but this didn't have it those. There were DIY waffles, microwaveable Jimmy Dean sandwiches, oatmeal, and the other regular things like cereals and fruit. You could also find sausage patties and little strange processed looking omelet things. So it was a decent breakfast.
The pool and hot tub were ok. Water temps were good and relaxing. Towels were provided at the pool.
I could not find the fitness center. Do they even have one? We looked around very briefly. We were on vacation, so finding it would only mean we'd have to use it. :)
Checkout was a snap. Very quick and easy.
Location was fine. You are close to a lot of shopping and restaurants. A quick trip down I-25 will get you most touristy stuff in a reasonable amount of time. 15-30 minutes I would say is the average trip time. The location seemed safe, although was frequented by a beggar in the area.
So in summary, this is a ok place if it's a 2 star, but very overrated if it's a 3 star. I'll probably find a different place to stay next time. I didn't have a bad stay, this hotel did not ruin my trip. I just like to be impressed and this was a bit underwhelming and average for my tastes.
My other basis for my hotel comparison was my dad whom stayed in a Super 8 down the road from this hotel.. He got a very similar breakfast, plus had microwave, and refrigerator in the room for less money per night.
Lastly, and I will attach my picture of this. On our last few nights a sports team came in a bus to stay at the hotel. Each night they parked their bus in a way that took up several of the parking spots. The main parking lot was small and filled up at night. You would think the hotel would ask the bus to park in the outlying lot and not wipe out 6 spots in the main one forcing their normal parking guests to walk a further distance. I mentioned this to a guy at the desk, whom didn't really get my hint and didn't seem to understand the problem with the bus taking up 6 spots. I thought it was kind of rude for the hotel to allow this. Plus this team was very loud both after 11PM and before 7AM. I almost called the desk to complain about this, but was too tired.
Ice machines are on 1st and 3rd floor. Elevator is right in the middle. Keep that in mind as those...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.