We stayed here on Saturday the 26th well first off the desk clerk was out side smoking when we arrived and every time I walked down stair he was out side or over at the other hotel across the driveway. Secondly, our room was in horrible shape very dirty, someone's else's food in the trash, pee all down the front of the toilet, and no towels in the room. I went down to tell the desk clerk but of course he was outside smoking and when he came in he said good I get to get someone else in trouble they are always getting me in trouble. There was another elderly couple complaining about how dirty their room was, so I offered them some of my Clorox wipes I had so that both of use could clean our rooms. I talked to the desk clerk the next morning and she was rude and stated that I would be getting 15% discount for the trouble, so when I asked for a receipt showing that I was told they only do the audit at 9:00pm that I would have to wait. Monday I called and was told they knew nothing about this and when I asked for the manager I was told her name was Janet and she was across the driveway at the other hotel to call there well when I did Janet told me she does not work over there, so I called back and the girl stated she did not know what the managers name was because she was new there and have only worked there for 3 weeks. I have called several times since then and have never spoke with the manager name Nancy and she has never returned my called.
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- Also Known As:
- Best Western Colorado Springs
- Colorado Springs Best Western