This is an exceptional and unique hotel! The design is not what you'd expect. To begin, the lobby, check-in, and main restaurant are all together when you enter the place, and that first floor area is HUGE. Well-lit, well-maintained, and very welcoming. Plenty of areas to meet with friends and family. The meeting rooms that we needed for our event were clean and close by to all those areas, which made it exceptionally easy to conduct meetings.
The sleeping rooms were comfortable and spacious and if you can snag a mountain view room, you'll wake up to magnificent views every morning.
The staff is very on the ball and prompt when it comes to service. Great shuttle service, including transportation to nearby shopping areas and restaurants. The hotel location is just off the Interstate, but the rooms are most definitely quiet. I found that getting around from the hotel to local points of interest was quite easy.
The restaurant, the main lounge (with food service) and the "quiet" lounge were all good, the the main lounge was great for families, singles, relaxing after work on business, or talking a little business--and that's something you don't see very often.
Yes, it's an older hotel, it's been kept up well, and I think it is exceptionally welcoming. The staff is one of the best of the many hotels I've stayed in. Would I stay there again when in Colorado Springs?
In a minute!