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“Disaster Averted” 4 of 5 stars
Review of Comfort Inn South

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Comfort Inn South
2.0 of 5 Hotel   |   1410 Harrison Road, Colorado Springs, CO 80906   |  
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Ranked #21 of 106 Hotels in Colorado Springs
Southaven, Mississippi, United States
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Disaster Averted”
4 of 5 stars Reviewed July 13, 2014

Made reservations for this hotel about a month and a half in advance. Reserved the two QUEEN beds room. I called the hotel and told them that I would be a late arrival since we were driving down from Denver after our flight. After we arrived in Denver I called the hotel again and told them we were on our way. The curteous lady at the counter said that they were looking forward to our arrival. We had no problem getting to the hotel. Just off Circle drive and there was a Carl's Jr and Village Inn restaurant and even a 7-11 right there at the hotel.

Well we checked in and got our keys to room 315. Up the lift we go ready for a good nights sleep after a long day of traveling. Opened the door, looked in and said - no way. This room was a king size bed with a couch. Well down the stairs we go. I showed the lady at the counter my printed out confirmation for 2 queen beds and she was so sorry that somehow my reservation had gotten changed. I told her that I understood that there wasn't anything she could do about it a 11 o'clock at night but that I didn't want to have to pay for the room since it was not what I reserved. She got the hotel manager Joshua on the phone and explained the situation to him. He got on the phone with me and assured me that they would move us to our proper room the next night and give us the first night of our three night stay for free. Satisfied with that I went on to have a miserable night sleeping on the pull out couch.

However, the next morning I met Joshua at breakfast and he was so apologetic. He told us to just get our things packed and leave them on the bed and they would move them to our new room as soon as they got one cleaned. Told me to stop by the counter after our day out and he would give us our new keys. He lived up to his promise and did exactly that.

The next two night were wonderful. Great beds, super comfortable and cool. I recommend staying on the back side of the hotel where there is less city light coming throught he window. The indoor pool is awesome - little noisy but great hot tub too.

I hightly recommend the hotel to anyone. It was a great room for a great rate. If you do go tell Joshua and Will and Daniel all that I said hi.

Room Tip: Back side has less city lights coming in the windows. Don't stay on the ground floor by the poo...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua L, Front Office Manager at Comfort Inn South, responded to this review, July 14, 2014
Dear Guest,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,
Joshua Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

133 reviews from our community

Traveler rating
    55
    47
    15
    9
    7
See reviews for
43
38
10
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Pawnee, Illinois
1 review
4 of 5 stars Reviewed July 13, 2014

The hotel was situated in an area that was easy to drive to. The rooms were clean and comfortable. The staff was very accommodating to us when we arrived. Dining areas were close and easy to get to. Breakfast at the motel was good and very well stocked. The one and only drawback to the motel was the parking ~ there was not much room to get luggage out once you are parked. Other than that, the stay was great!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua L, Front Office Manager at Comfort Inn South, responded to this review, July 14, 2014
Dear Guest ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Joshua Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 12, 2014

This hotel seemed to be undergoing a remodel as the lobby area was seemed to be fairly new and new updated while the rest of the hotel was showing some age. The rooms were clean and location can't be beat. And the staff are wonderful with sharing tips on local dining and making sure you are happy. One complaint though, our room had only two outlets both located away from the nightstand and when you are trying to charge two cells phones and an Ipad, it can be a challenge finding those outlets.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua L, Front Office Manager at Comfort Inn South, responded to this review, July 14, 2014
Dear Guest ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Joshua Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weatherford, Texas
1 review
3 of 5 stars Reviewed July 12, 2014

the room was clean and the breakfast was great. we enjoyed our stay and would stay here again. it was in a good location since we were visiting Pike's Peak and the Garden of the Gods. Being right behind a Carl's Jr and 7-11 made it convenient for when we would get back late and needed some easy snacks or food. Also was within walking distance of Village Inn

the only bad thing was the hallways were dark and could use some better lighting.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua L, Front Office Manager at Comfort Inn South, responded to this review, July 14, 2014
Dear Guest ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Joshua Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed July 10, 2014

Stayed here for eight nights. Beds and pillows very comfortable, breakfast was good with usual Comfort Inn food. Waffles, egg omelettes, hard boiled eggs, oatmeal, sausage or bacon, cereals, muffins, doughnuts and yogurt. Staff were very friendly especially Will at the front desk. Will made this place feel like a home away from home. He was very helpful with directions etc. It was very close to all the destinations you wanted to visit. Great place to stay for the price.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua L, Front Office Manager at Comfort Inn South, responded to this review, July 11, 2014
Dear Guest ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Joshua Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
4 of 5 stars Reviewed July 9, 2014

Stayed 6 nights was happy with everything. Good location with Ft Carson and the sites around Colorado Springs. Will stay there again when in Colorado Springs. Staff was great breakfast was very good. The rooms were clean.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua L, Front Office Manager at Comfort Inn South, responded to this review, July 11, 2014
Dear guest ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Joshua Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bossier city, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2014

This hotel was perfect for our trip to Colorado Springs. We stayed for 6 days and was very happy with everything. The beds were comfortable and the room was very clean, Breakfast was very good . Offered breakfast from 6:30-9:30, but actually had it out at 5:30 am, which was very nice as we had some very early activities to drive to. Conveniently located near several restaurants, and a Target was located across the street. There is an indoor pool, which we didn't use ( I prefer outdoor) but looked inviting.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua L, Front Office Manager at Comfort Inn South, responded to this review, July 7, 2014
Dear Guest ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Joshua Long
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn South

Address: 1410 Harrison Road, Colorado Springs, CO 80906
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Colorado Springs
#32 Business Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn South 2*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to the newly-remodeled Comfort INN South, the perfect hotel for the leisure and business traveler. Conveniently located off I-25, we're just minutes from popular area attractions, such as the World Arena, Seven Falls, Pikes Peak, Ft. Carson and downtown Colorado Springs. ... more   less 
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Also Known As:
Comfort Inn South Hotel Colorado Springs
Comfort Inn Colorado Springs
Colorado Springs Comfort Inn

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