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“Very nice room, Poor access to hotel” 4 of 5 stars
Review of BEST WESTERN Executive Inn & Suites

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BEST WESTERN Executive Inn & Suites
2.5 of 5 Hotel   |   1440 Harrison Road, Colorado Springs, CO 80906-4002   |  
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Ranked #32 of 105 Hotels in Colorado Springs
Surprise, Arizona
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
“Very nice room, Poor access to hotel”
4 of 5 stars Reviewed July 21, 2014

Room was nicely appointed. Room was very quiet, except noisy room doors closing hard. Bed was very comfortable - I think every Best Western I have stayed at has had a good bed for my comfort. Breakfast was standard, although they did have skim milk which was good.

Hotel access is not good. You have to drive through the Village Inn parking lot - it's the only entrance. From the road there is a major dip with several trailer hitch gouge marks in the asphalt. There's a speed bump right by the hotel which has some more gouge marks. Hotel parking is not trailer friendly.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review, August 1, 2014
Dear Duane B,

Thank you for your feedback on your recent stay at our property. We are all pleased to hear that you enjoyed your stay.

All of our staff and management do understand that access to our property can be difficult. Especially whent there is on enterance and exit. We all do our best to direct guests with trailers around the dip so they do not bottom out. there are two enterances to the Village Inn area. The first one is level and makes for easier access to us.

Thank you also for your feedback on our breakfast. We are very open to any suggestions you may have please feel free to let us know.

Amanda W
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
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    28
    19
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Kennewick, United States
1 review
1 of 5 stars Reviewed July 18, 2014

Room smelled musty/moldy, used bug spray daily, room dirty, their staff skipped 1 day our of 4 for cleaning or I should say picking up. They only vacuumed one day because we said they had to. Never cleaned bath floor, it was dirty when we arrived and stayed that way the whole time. Bath fan didn't work. Worst Best Western ever stayed at! Hampton Inn much better.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review, August 1, 2014
Dear Don H,

Thank you for taking the time to review our property. On behalf of our entire team, I would llike to apologize for not exceeding your expectations. Your feedback is valued as we use it to implement changes for all future guests.

Our management team is covering this review with our housekeeping supervisors and staff. We do not train our staff to operate in this manner and we will not tolerate it happening.

We hope that you will give us another chance at providing you excellent guests services.

Amanda W
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enon, OH, United States
1 review
5 of 5 stars Reviewed July 18, 2014

We have stayed here several times visiting grandchildren. The kids enjoy the pool and the nearby eateries. It's been an excellent choice each year when we come to the Springs to visit. The staff is extremely nice and eager to please. No problems here!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review, August 1, 2014
Dear Nancy H,

It is always a pleasure to have you and your family at our property and enjoying the surrounding area.

Our staff works hard to ensure that all of our guests have an excellent stay with us in Colorado springs. Whether they are only here for one night or more. It is always great to get feedback like yours so we know that we are going in the right direction of guest services.

We look forward to seeing you and your grand childeren again soon!!

Thank you for your continued loyalty to our property and our brand!!

Amanda W
Front Office Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 18, 2014

Clean and inviting rooms spaced on a hillside. Breakfast room is large enough to accommodate the patrons and well supplied whether early or late. Ice machine is outside and available for filling a cooler. (unusual) Staff is knowledgeable re surroundings.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review, August 1, 2014
Dear elizabethmA2926WZ,

Thank you for your review based on your reccent stay at a Best Western property. As I read your review, I realized that it was not meant for the Best Western Executive Inn and Suites in Colorado Springs.

We value your loyalty to our brand and hope that one day you will come visit our property or any surrounding properties in the Colorado area.

Amanda W
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 15, 2014

This hotel is located within 2 exits of Pikes Peak, which was the purpose of our visit. That part was great. The room was spacious enough but the beds were small. They seemed to be a bit smaller than a standard double bed which made for creative sleeping with a family of 4. The room must have been freshly painted because it had a heavy chemical smell. Otherwise, the stay was satisfactory. Breakfast offered nice variety and the staff was friendly.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review, July 17, 2014
Dear Jennifer R,

Thank you for taking the time to review our property. Our staff values every review we receive as we use it to make improvements for all of our future guests.

Our management team is aware of the full size beds and are looking into solutions to help alleviate the cramped feeling our guests experience.

We hope that you will come back and see us again soon!!

Amanda W
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
2 of 5 stars Reviewed July 13, 2014

Many problems with this facility. However, when asked about our stay at check-out, we described all of our issues. The manager took notes of the items particular to our room that he could repair. Other things he was already aware of and appeared to be addressing and some things he could not change.(entrance and parking lot). Ultimately he made a slight rate adjustment which we appreciated.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review, July 17, 2014
Dear 241maryelleng,

Thank you for taking the time to review our property. We greatly appreciate your and use it to implement changes for all of our future guests.

On behalf of our entire team I would like to apologize for not exceeding your expectations during your stay. Although our staff did try to help you with the issues you encountered, there were a few things you brought up that we are still looking into.

We feel that once our renovations are complete, our property will suit our guests needs and expectations.

Our staff hopes that once we finish the renovations you will give us another opportunity to provide you with excellent guest services.

Again, thank you for your review.

Amanda W
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, WA
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 9, 2014

In town for a one day meeting at a nearby conference center and the price was right at the Best Western. I stayed in a recently updated room on the first floor and was surprised at the size of the room for the cost. It appeared to be a 2 room suite with a comfortable sitting room with desk and several comfortable places to sit and an adjacent bedroom. I especially enjoyed the breakfast buffet set up with lots of options: three choices of chilled fruit drinks, pastries and bagels, delicious fluffy hot scrambled eggs with all you can eat bacon, cold yogurt, cook your own toast and/or waffles and milk, water or coffee. I was a happy camper! I also enjoyed knowing I was living earth friendly with the low flow shower and several other room features. Thanks for a great stay Best Western!!!

Room Tip: Double Tree across a busy roadway was easy to get to, but the rate at the Best Western was much frie...
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoserN, Front Office Manager at BEST WESTERN Executive Inn & Suites, responded to this review, July 11, 2014
Dear Cullom_nw,

Thank you for your great review based on your recent stay at our property. We greatly appreciate all of our guests feedback and use it (whether negative or positive.

Our staff is very happy to have had the chance to serve you at our property.

We do hope that you will come see us again and see the progress we are working towards with finishing renovations this fall.


Amanda W
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Executive Inn & Suites

Address: 1440 Harrison Road, Colorado Springs, CO 80906-4002
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Executive Inn & Suites 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Best Western Executive Inn & Suites is situated at the South end of Colorado Springs, conveniently located near the World Arena, Fort Carson, Seven Falls, Cheyenne Mountain Zoo, Historic Broadmoor Resort, Downtown Colorado Springs, Old Colorado City and Manitou Springs.Guests enjoy utilizing our on-site (limited) Workout Room, same day Dry Cleaning Services, Indoor Swimming Pool and Hot Tub. To make your stay, a HOME away from home, we provide the following complimentary services: Business Center, daily changing HOT BREAKFAST, Wireless Internet and Coast to Coast Long Distance.Our friendly and knowledgeable staff is happy to provide you with any additional information you may want during your stay at the Best Western Executive Inn & Suites. ... more   less 
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Also Known As:
Best Western Colorado Springs
Colorado Springs Best Western

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