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“Great 1st trip out west” 4 of 5 stars
Review of The Broadmoor

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The Broadmoor
5.0 of 5 Resort   |   1 Lake Avenue, Colorado Springs, CO 80906   |  
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Ranked #1 of 106 Hotels in Colorado Springs
Wayne, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great 1st trip out west”
4 of 5 stars Reviewed July 19, 2014

Being from NJ/PA and growing up in the summers "at the shore," we chose the Broadmoor as our first taste of a mountain vacation. If it is within your budget, the Broadmoor is a great choice. The hotel and the large property is beautiful and there is plenty to do right on property and the scenery at the base of Cheyenne mountain is lovely. Our room was large and housekeeping was great, although we were in the West tower and room service at breakfast was late two mornings in a row, as it must come from across the lake on the other side of the property. While overall the facility is beautiful, its age shows in the details (creaky windows, a small critter (insect) or two in the room crevices). Beds were very comfortable. The pool was nice and renting paddleboats was a nice feature (we had one ride free with our stay). We rented a cabana most days and lunch service was prompt and attentive.

We had meals at The Tavern (fresh and tasty food; ambience a bit dated), Golden Bee for lunch was a great choice. We went bowling and dined at Play which was fun. We ate at the bar at Del Lago..very good food. We had the "famous" Sunday brunch at the Terrace. It was beautiful, and the amount of food was astounding. If a person could eat three meals at one sitting and last all day, it would be well worth it. However, the price reflects the selection of food which spans breakfast, lunch AND dinner, and I can't imagine many people being able to eat their moneys worth.

Since this was our 1st time out west, we chose to go white-water rafting and we chose to go with the Hotel-endorsed Echo Canyon River Adventures. We were very happy with our choice. Despite the one-hour drive to the location (it was a beautiful drive), we felt Echo Canyon did a fine job matching us up with an intensity-appropriate river experience and they were very professional and organized. That was probably the highlight of our stay.

We ate dinner one evening at a hotel-recommended restaurant. It was OK, and I felt that we'd have been better off researching and choosing an off-property restaurant based on our menu preferences and desire to explore CO Springs beyond the Broadmoor. Having said that, if you want to venture off property you are best served having a rental car. We rented at Denver airport upon arrival and drove to the resort, stopping in Castle Rock for lunch on the way down. It is a 90 minute drive, but easy and scenic.

Room Tip: Pets are allowed and are plentiful so we enjoyed staying at the very end of the hallway of the west...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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1,509 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (489)
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florida
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

We originally were given a room on a low floor in west building with a "lake view"which was not a lake view because of the trees. We contacted Bogi at the front desk who went out of her way to find us a nice room ,larger and with a mountain view.Doors open to let in the mountain air and give u spectacular views.
Restaurants are plenty. The new Italian restaurant was ok food wise but service was poor. The best restaurant for food, wine list and service was Summit on the property.
If u want to go off property try Walters Bistro,less than 2 miles away. Great service and food.

Stayed July 2014, traveled on business
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Denver, Colorado
Top Contributor
80 reviews 80 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 18, 2014

You really can't beat the 5 star luxury that The Broadmoor offers. Rooms are beautifully appointed, staff is incredible & there are many activities to partake in at the resort. You really don't even have to leave. Our room was a standard near the lobby in the South Bldg., which is older. It was a bit small, but nicely decorated & a great location. The bathroom also small. Not enough counter space to set out makeup, tolietries etc. A tray of cheese, fruit & wine was waiting for us in our room along with a welcome note. It was a nice touch. The bed is extremely comfortable! The shower head is an orchid so you have 3 different options from wand, body to head. Turn down service was nice with robes, slippers & chocolates. Our room was tidied up then & we appreciated that. We had a nice kitchenette in our room with a fridge, sink & Keurig. The resort itself is simply beautiful. European elegance, historical intrigue. You can easily wander the property & get lost in the setting & beauty. Walk around the lake, ride the paddleboats, swim at the infinity pool with 2 water slides. The pool loungers are deeply cushioned. Cabanas are available. Plenty of staff there. Staff at the hotel are very friendly. Plenty of places to relax around the hotel. The indoor pool & jacuzzi is very nice as well. A great option on rainy afternoons. The spa is amazing! Toto toliets, many relaxation rooms overlooking the golf course & mountains. Great fitness center too. I did the bootcamp class, which was complimentary & it was excellent. Great food at the restaurants. The coffee place off the lobby has a wide selection of doughnuts & pastries, along with quiches, burritos, salads for a quick grab & go.
Plenty of activities to partake in. Movies, summer bee bunch camp, shuttle services. You can't go wrong with this resort!

Room Tip: There are several buildings at this large property. Consider asking to be close to the pool if you h...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
111 reviews 111 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed July 17, 2014 via mobile

We really had a wonderful stay at The Broadmoor. The property is spectacular, the staff is very friendly and the golf courses are outstanding.

So, why a very good rating you ask. Great question. The rooms are small for the price, the beds are grooved and the pillow tops were lumpy. The bathroom is again,given thus price range, pretty average. The amenities were nice, but small for two guests.

However, my biggest complaint is that they allow dogs in their guest rooms. We were preparing for dinner and placed black articles on the comforter and upon removal noticed that they were covered with white pet hairs. I love pets, but I shouldn't have to deal with their hairs on all of my clothes. Also, it rained a great deal while we were there and saw wet dogs tracking all over the hotel. This really is unacceptable at this price point.

Speaking of price point, everything is priced to the limit. A can of diet coke cost $3.75. I know you should expect this, but I still find it hard to accept.

Valet parking is $24 a night, while self parking is $22. Really!

The mountain and lake views are really nice.

We still loved our stay, but it could have been better!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iowa
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 16, 2014

I went to The Broadmoor for a business conference the early part of July, otherwise, I probably would have never had a chance to stay there. The staff were unbelievable! Top notch! I have never stayed at a five star resort before, so I was impressed.
I landed at the Colorado Springs Airport, which is small and very nice. I had called the transportation line at the Broadmoor for reservations for transfer before I my trip. I arrived at 8:30 a.m. and had to wait for an hour at the airport for the transfer(GRAYLINE), which I thought was way to long, but I understand things happen.
I checked in early and had a awesome room on the West side that had just been completely remodeled. Bed was wonderful...everything was great! K-cups and all!
Our conference had the meetings on the other side of the Main Hotel and all meals were there also. The food was ok, lacked flavor. Presentation was grand, but taste blah.
Beautiful walk way around the lake and great for early morning walks.

Room Tip: West hotel just remodeled and gorgeous spacious rooms! No noise
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 16, 2014

When in Colorado Springs, this is where you want to stay. It is top-notch from its service to its rooms to its food and grounds. We just love it. It is a home away from home. Small problem with valet service that was followed up on quickly.

Room Tip: last stay was in one of the cottages. we booked a 2 bedroom cottage and it was just lovely.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ham, United Kingdom
Top Contributor
241 reviews 241 reviews
45 hotel reviews
Reviews in 85 cities Reviews in 85 cities
314 helpful votes 314 helpful votes
3 of 5 stars Reviewed July 16, 2014

I've written separately about our disappointment with the Tavern, but we were not happy with the off-hand welcome both from the guy who finally allocated us a room or with the bellboy.

Perhaps we were regarded as less important because our booking had been made through an internet booking site? But that doesn't excuse the impertinent comments about Broadmoor in the UK. If you haven't heard, it's a high security prison for individuals with serious psychological disorders. (I refuse to apologise for being English)

The pool area was wonderful and the young attendants were totally charming and welcoming. The facilities are idyllic and this experience rescued what was shaping up to be a very expensive mistake.

We accidentally went to the wrong place for breakfast. Lack of signage I'm afraid. One of the staff curtly removed the scrambled eggs from my friend and told us to go elsewhere. Surprising attitude!

But in the place we should have been directed to , they were wonderful and the food was excellent.

There are training issues here - serious ones.
People don't mind paying outrageously high prices for good (or preferably excellent) service. Sadly, that isn't understood by an unacceptably large number of the front line staff.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Broadmoor

Address: 1 Lake Avenue, Colorado Springs, CO 80906
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Colorado Springs
#1 Spa Hotel in Colorado Springs
#1 Luxury Hotel in Colorado Springs
#2 Family Hotel in Colorado Springs
#3 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Broadmoor 5*
Number of rooms: 779
Official Description (provided by the hotel):
The BROADMOOR is the longest-running consecutive winner of both the AAA Five-Diamond and Forbes Travel Guide Five-Star awards. Our Colorado Springs resort is located on 3,000 lush acres, plus an additional 2,000 acres at The Broadmoor Wilderness Experience properties of The Ranch at Emerald Valley, Cloud Camp and the Fly Fishing Camp (scheduled to open in Spring of 2015), under the shadow of the Rocky Mountains and offers an award-winning day spa, fitness center, two swimming pools, three outdoor hot tubs, one lap pool, 54 holes of championship golf, six tennis courts with tennis camps, children's programs, 24-hour room service, valet parking, 24 specialty retail shops, 19 distinct dining options and we are pet friendly. ... more   less 
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Also Known As:
The Broadmoor Hotel Colorado Springs
Broadmoor Hotel Colorado Springs

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