I've written separately about our disappointment with the Tavern, but we were not happy with the off-hand welcome both from the guy who finally allocated us a room or with the bellboy.
Perhaps we were regarded as less important because our booking had been made through an internet booking site? But that doesn't excuse the impertinent comments about Broadmoor in the UK. If you haven't heard, it's a high security prison for individuals with serious psychological disorders. (I refuse to apologise for being English)
The pool area was wonderful and the young attendants were totally charming and welcoming. The facilities are idyllic and this experience rescued what was shaping up to be a very expensive mistake.
We accidentally went to the wrong place for breakfast. Lack of signage I'm afraid. One of the staff curtly removed the scrambled eggs from my friend and told us to go elsewhere. Surprising attitude!
But in the place we should have been directed to , they were wonderful and the food was excellent.
There are training issues here - serious ones.
People don't mind paying outrageously high prices for good (or preferably excellent) service. Sadly, that isn't understood by an unacceptably large number of the front line staff.